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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their responsiveness, knowledge, and helpfulness, making interactions enjoyable and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the professional and seamless process, from initial setup to ongoing support. Reviewers are particularly impressed with the quick response times and the overall positive impact on their company's image and audio branding. However, some customers also noted dissatisfaction with the subscription model, specifically mentioning issues with contract terms and the renewal process. These individuals expressed frustration over managing agreements for services they no longer needed or used, and some reported difficulties in modifying or canceling their contracts, leading to concerns about billing.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the team's... See more

Subscription

Consumers express significant dissatisfaction with the subscription process, particularly regarding contract... See more

Based on these reviews

Rated 5 out of 5 stars

PHMG has been a great partner for our company. They have handled our brand sound and voiceover work for years, and they recently helped us update our phone system and overall audio branding. The proce... See more

Rated 5 out of 5 stars

PHMG has been great to work with. They reply rapidly and thoroughly. Enjoying our much more professional 'on hold' and 'off hours' messages that play for callers. They also upload the recordings right... See more

Rated 5 out of 5 stars

PHMG has been fantastic to work with. Christopher Grant, the production team, artists, IT team and all involved in creating our sonic logo and sound branding have done an incredible job interpreting... See more

Rated 5 out of 5 stars

Owning a company there are always challenges every day. PHMG made multiple of those challenges disappear completely and since partnering with PHMG for all of our audio needs and meeting Go-To through... See more


Company details

  1. Media and Marketing Agency

Written by the company

PHMG helps businesses around the world revolutionise customer connections by uniting audio, strategy, and technology to deliver unmatched customer experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company!

Prompt service and great communication. I'm very happy with this company. All of the employees are so kind and helpful.

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Experience with Bailey Halligan

This is, by far, the first time I’ve worked with someone who truly understands exactly what I’m talking about and what I’m trying to accomplish. That level of clarity and alignment is rare, and it made all the difference.

Bailey Halligan is truly amazing. From the moment she took over our account, she demonstrated not only deep knowledge of the system but also genuine care in making sure everything was set up the right way. She helped me implement the correct structure and messaging for each department, ensuring everything was intentional, effective, and aligned with our goals.

Her professionalism, expertise, and thoughtful approach made the entire process smooth and reassuring. Bailey’s support has been invaluable, and I’m extremely grateful for her partnership.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome team

Awesome team! Daniel Perrin and the PHMG crew consistently show care and understanding for our business development. It is much appreciated. I could not recommend their services and more highly. Thank you!

January 27, 2026
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Rated 5 out of 5 stars

Kai Samuel has been awesome

Kai Samuel has been awesome. She is very proactive in working with us and often taking the lead and getting things done before even asking or knowing we need updates completed. Very impressed with her work ethic.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Inventory Management

Our experience with PHMG has been wonderful. We've been a customer for approximately 3yrs now. Kai Samuel, Operations Associate, has worked diligently for us. Any time we run into a problem or have an urgent need he always comes through, all while being professional and kind.

January 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Consistent Excellence

PHMG makes my life very easy with their professionalism and know how. Keeping my phone system straight has a lot of moving parts and they always get the job done. My latest experience with Ben and Taran was no exception. Handled great and smooth from start to finish.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Its been a pleasure working with Barbara at PHMG. She is very responsive and stays on top of all our requests even if we forget!! They really care about what they are doing there and its great working with a company like that. Their hold service is a great feature to add to your company and keep your customers aware of new services and also have a professional feel.

January 26, 2025
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Rated 5 out of 5 stars

Helpful team

Helpful team, proactive and professional service for anyone that has to be on hold for any length of time it shows off our skills

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Next Level Audio Marketing

PHMG has taken our phone system and podcast to a much higher level. Christopher and his team have drafted great scripts and sounds that ensure we sound and appear creative when people engage with our communications.

January 23, 2026
Unprompted review

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