Banner for Phoenix Motorcycle Training

Phoenix Motorcycle Training Reviews 

9,385
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff and instructors for their helpfulness, patience, and extensive knowledge. People frequently highlight the clear, comprehensive instructions and a supportive learning environment that builds confidence. Many found the overall service outstanding, making the experience enjoyable and stress-free, often leading to successful first-time passes. Instructors are genuinely caring, going above and beyond to ensure students become safe riders, supported by top-of-the-range bikes and well-organized training. Reviewers appreciate the positive atmosphere, feeling at ease and supported throughout their training journey, even when initially nervous.

What people talk about most

Staff

People report positive experiences with staff, consistently praising the instructors and office personnel for... See more

User experience

Customers had positive experiences with user experience, consistently praising the well-organized training... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising the professionalism, patience,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and appreciation for the... See more

Product

Customers consistently note positive experiences with the product, highlighting the quality and maintenance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 3rd time doing a CBT and whilst the general content was the same I want to highlight Nic MacMillan my instructor. He was clearly experienced and kept the training flowing. Even though he had 3 trai... See more

Company replied

Rated 5 out of 5 stars

Great experience! Ci put me, a very nervous-never been on a bike before-scaredy cat, at ease and explained everything clearly along the way. I left feeling very proud of myself and holding a CBT certi... See more

Company replied

Rated 5 out of 5 stars

It was my first CBT and I found the instructors to be extremely helpful and patient. I was made to feel at ease practicing at the base and during my trip on the roads corrections I needed to make w... See more

Company replied

Rated 5 out of 5 stars

Phoenix Chippenham provide Top Notch Motorcycle Training. I took a DAS course at Chippenham and can't say enough good things about the experience. Lisa on the admin side was on top of bookin... See more

Company replied


Company details

  1. Motorcycle Driving School
  2. Motorcycle Dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170


4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,385)

1,041 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ashley was an amazing trainer

Ashley was an amazing trainer. He’s very easy going and thorough in the training. He will let you know if you’re ready and he will iron out your faults. He’s now more of a friend than a trainer and I will be popping back to see him with my new bike soon. Thank you

July 11, 2026
Rated 5 out of 5 stars

I had a fantastic experience training…

I had a fantastic experience training with Phoenix Motorcycle Training. The entire team was incredibly friendly and supportive throughout the process. Thanks to their expert guidance, I was able to pass my Mod 2 test on the first attempt. A special thank you to Mark, Sam, and Chris for their help and encouragement.

July 3, 2026
Rated 5 out of 5 stars

CBT done, thanks to Ray.

Done my CBT a couple of days ago, apart from the weather being so bloody hot, i had a great day.
Ray was brilliant, didn't beat about the bush, got on with the training, both verbal and practical and made the day a good one. I highly recommend Pheonix, and of course, Ray!.. 👌👍🏻

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Motorcycle Training in the North West Bar None

From booking my CBT to taking my Mod1 &Mod2 has take over 12 months due to my lack of experience on a motorcycle. The training and knowledge which Phoenix advise and the instructors in Wigan (Nick & John B)provided has been nothing short of outstanding in the time taken to pass both Mod 1 & Mod 2 on the first attempt. The bikes you learn on are top of the range Honda and Suzuki. I cannot recommend enough Phoenix training in the North West if you want to learn how to ride a motorbike

July 9, 2026
Rated 5 out of 5 stars

Brilliant instructors and top-notch trening

Absolutely brilliant Trening centre! Just completed my CBT here at Three Sisters and couldn’t be happier.Big thanks to John who was fantastic and shared so much extra knowledge about bikes beyond what the course even required.Also a huge shoutout to Nick who used his free time to jump in and help out . Both are incredibly patient and professional.Highly recommended Phenix Wigan to anyone !

June 24, 2026
Rated 5 out of 5 stars

Recommended for your CBT

The facilities were good and the instructor, Ben Turner, was very experienced and managed a good mix between support and direction in getting me up to standard as quickly as possible. I would recommend Phoenix and Ben to anyone looking to take their CBT

July 9, 2026
Rated 5 out of 5 stars

Patient

Patient, experienced instructor made it an enjoyable day, learning and updating on riding skills, while gaining an CBT certificate.

July 4, 2026
Rated 5 out of 5 stars

Thank you Sam!

Couldn't recommend this school enough and in particular the trainer called Sam! Sam took me through my CBT almost 2 years ago and my Mod 1 and Mod 2 fully motorbike test. He genuinely cares and has incredible patience along with great experience and clear instruction. He made the course a breeze and I genuinely feel safe and confident on the road.

Overall the school has great equipment, all the gear you need and a large enough facility where you can practise all of the manoeuvres comfortably in the car park. It sounds like a given but I know that with other schools you need to practise some manoeuvres on the road...

July 7, 2026
Rated 5 out of 5 stars

To be a CONFIDENT Rider, you go here!

Sam, Ken, and Pete. Amazing guys made the experience a great one. Everything was easy to understand and they gave great advice. Was well looked after. Appreciated the icepoles they gave out on the super hot day I took my cbt.

July 8, 2026
Rated 1 out of 5 stars

Did my CBT here yesterday

Did my CBT here yesterday

All went ok i do have one issue
The instructor Greg wasnt so friendly
Didn't seem to have patience for bike learners and made a good few dodgy comments during the 8 hours I was there
Just unnecessary snappy comments
Example...
I said did you mean come to a full stop at the White line....
His response was well stop means stop dont it...which Is passive aggressive
I did think to quit but paid alot of money to do
So just beware 😏
He asked a question i wasnt sure if he was talking to me or not..
So I said was u asking me ?
His response was well im looking at you ain't i....again passive aggressive and snappy
The last thing a nervous learner needs

July 7, 2026
Phoenix Motorcycle Training logo

Reply from Phoenix Motorcycle Training

Hi Raymond,
Thank you for taking the time to leave your feedback and for choosing us for your CBT.
Firstly, we're pleased that you successfully completed your CBT and appreciate your honesty about your experience. We understand that learning to ride can be a nerve-racking experience, particularly if you have had a previous motorcycle incident, and it's important that students feel supported throughout their training.
We've discussed your comments with Greg and reviewed the training notes from the day. While the feedback indicates that you worked hard and ultimately demonstrated the required standard to complete the course, it is clear that some of the communication during instruction came across differently to how it was intended.
During CBT training, instructors sometimes need to be direct when reinforcing important safety points, particularly around observations, control exercises and road awareness. However, we recognise that different students respond best to different coaching styles, and that what may be intended as concise instruction can sometimes feel abrupt, especially when a student is feeling nervous or lacking confidence.
We are sorry to hear that you felt uncomfortable at points during the day. Regardless of intent, we want every student to feel respected, encouraged and able to ask questions without hesitation. Your feedback has been taken on board and will be used as an opportunity for reflection and improvement.
We appreciate you raising your concerns directly and are glad that, despite these issues, you were able to complete the course successfully. We wish you all the best with your future riding and hope you continue to develop your confidence and skills on the road.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look