I bought my phomemo M110 label printer from Temu not directly from the manufacturer and paid considerably less than phomemo charge😯 I have bought some labels from both phomemo and compatible o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Love the concept but the app is very difficult to navigate. Biggest complaint is that the app always tries to get you to sign up for a subscription. There is no way to discern what typeface or forma... See more
Company replied
I love this product but a lot gets lost in translation. It's hard to find good directions for this product line in English. My hint is to design everything on 8.5"x11" with no margins and at least 35p... See more
Company replied
BE AWARE!!! Been using the Print Master app for over 5 years! Now I can no longer recover any of my saved important information addresses! Told by customer support it will now ONLY save your labels fo... See more
Company details
- Printing Equipment and Supplies
- Commercial Printer
- Custom Label Printer
- Office Equipment Supplier
- Office Supply Wholesaler
- Shipping and Mailing Service
Written by the company
Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel. We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.
Contact info
100 N HOWARD ST STE R,SPOKANE, 99201-0508, SPOKANE, United States
- support@phomemo.com
- phomemo.com
2.8
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Bought two years ago and was really…
Bought two years ago and was really useful for college notes. Now they have disabled it unless I pay a subscribtion of £30. Absolutely disgusted. Avoid.
June 1, 2025
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
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Terrible product
Terrible product:
1. the iPhone connection does not work
2. the user guide does not cover even basic information like how to charge the printer
3. the printer only works when connected to a computer via USB and then at snail's pace
4. Information on the app does not cover how to print documents, it seems to be totally focused on stickers and labels
I had the app and had done what is described in Phomemo reply. My experience was as described and I returned the product in May.
May 14, 2026
Unprompted review
Reply from Phomemo
Dear customer,
We sincerely apologize for all the frustrating issues you encountered with the printer, which brought you a terrible using experience.
Regarding the iPhone connection failure: please download our official dedicated App on your iPhone first, then complete the Bluetooth pairing and connection within the App.
For document printing function, it is also available inside the App, which is not limited to stickers and label printing only.
We fully note down all your valuable feedback. Our team will revise to make the operation clearer and more comprehensive.
If you need step-by-step connection and document printing instructions, please tell us your printer model and computer system.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
We sincerely apologize that following the troubleshooting steps provided still failed to resolve your issue, which ultimately led you to return the product back in May.
We have fully noted your real usage experience and will feed this back to our technical team for further optimization of the APP operation and problem-solving guidance. Thank you for your honest feedback.
Charges never end!
Printer works well, but it is bs that you have to pay monthly/yearly for app. In addition, you then only have a certain amount of prints per month. You then have to pay for additional print count packages.
May 11, 2026
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
Printer is useless without a subscription
I have had my printer for over a year. Today it won’t let me print a basic label (text only) without getting a subscription.
I shouldn’t have to pay to print.
April 7, 2026
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
It's a shame you can't put 0 stars
It's a shame you can't put 0 stars. This is by far the most awfull and stupid printer and application for smartphone that i have ever seen, the devs and engineers who created those software must have brain issue, i dont even understand how the person in charge said ok this is fine lets launch the app and the chain of production, those people must be seriously stupid, absolute dog shit software and products
April 3, 2026
Unprompted review
Reply from Phomemo
Dear customer,
We are truly sorry that our printer and mobile APP have brought you such an extremely bad and frustrating experience, and we fully respect your honest negative feedback.
We would greatly appreciate it if you could tell us in detail the specific problems and malfunctions you encountered during use. Your detailed comments will help our technical and product teams carry out targeted revisions and upgrades for both the hardware equipment and APP software to avoid such poor user experience in the future.
Please feel free to list any issues you have met, and we will follow up properly for you.
Best regards
Phomemo Customer Service Team
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Wrong Order
I have not had a chance to use the new printer yet because Phomemo sent me the wrong labels. This has happened twice, so I don't know that I will be using this company again.
March 18, 2026
Unprompted review
Reply from Phomemo
Dear customer,
We are truly terribly sorry for dispatching incorrect label rolls to you twice in a row, which has prevented you from using your new printer normally and made you lose confidence in our brand. This repeated mistake is entirely our fault.
Please provide your order number, we will immediately arrange the correct consumables to be resent to you free of charge and properly compensate you for the inconvenience caused. We will also strengthen our warehouse picking and checking process strictly to avoid repeated wrong shipments in the future.
We sincerely hope to have the opportunity to regain your trust.
Best regards
Phomemo Customer Service Team
Buyer Beware - Forces subscription to continue using!
After the first label - the pro app shuts down some input and edit features and will not let you print the label unless you subscribe at $7 / mo or $30 / yr. BS!!!! Amazon is doing nothing about this vendor!! This is illegal as far as I am concern and to be falls into the false advertising bucket by amazon buyers who do not know this! Funny Chat GPT did, but only after I pried it out of it and found this site. Too bad it's a great little printer and they're pulling this stunt in today's Marketplace!
March 2, 2026
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
Suddenly requires a subscription? To print labels?
They suddenly started requiring a subscription to use the label maker. It says you can use non "premium" label things without a subscription but when I try to print it out it just throws up stupid errors saying I need a subscription. Even though I used only free label things. Totally unfair enshittification. DO NOT BUY.
October 1, 2025
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
Subscription product
Bought the printer, and received it. It looked a bit smaller then what i thought but hey ho it is what it is so lets carry on ( were my thoughts). then i found out that you need to pay month or yearly to get the best out of the machine. So thats it for me. Machine has send back. I buy a bloody product so let me fully use it.
Im so sick of all this subscriptions products this days. A shame as the printer and app work great. But i just refuse to pay monthly or yearly to get my logo on a sticker while i already paid for the machine and bought extra stickers.
February 17, 2026
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
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Printer P25 Phomemo
My printer worked just fine for a couple of mounths. Now the app is not for free anymore, so I have to pay ever year for the app. They didn't say that at the beginning. So now, I can't use the printer unless I pay extra for the app. I think it's not fair. They had to say that before I got the printer. It's dissepointing!!!
February 3, 2026
Unprompted review
Reply from Phomemo
Dear Customer,
We sincerely regret the negative experience and misunderstanding.
To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature.
Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features.
You likely used a paid feature, which is why you were prompted for a subscription before printing.
We do not have a P25 printer. You may have entered the wrong printer model.
If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge.
Thank you for your patience and understanding.
Sincerely,
Phomemo Customer Support Team
Warning: Scam
Warning, their products are complete scams, the printers just do not print even when you follow all their vague instructions on the app and the live chat is completely worthless if it was gifted to you. I don't know if I just recieved a broken one but none of the paper works and I've tried printing with all sorts of images and it just gets wasted. Do not spend any money on these products unless you want it to go to waste.
January 5, 2026
Unprompted review
Reply from Phomemo
Dear customer,
We are truly sorry to bring you such a terrible experience.
We would like to help you troubleshoot and resolve this issue effectively. Could you please provide your order number, the specific printer model, as well as photos or short videos showing the printing failure and paper jamming/abnormal output? We will check whether it is a defective unit and offer a proper after-sales solution such as replacement or refund right away.
Your valuable feedback will also be fully recorded for our product and customer service optimization. Thank you for giving us a chance to make it right for you.
Best regards
Phomemo
Beware! Don't be fooled by this Brand
Bought the Phomemo M110 Portable Thermal Label Maker and I feel totally scammed.
You can hardly use any templates or create/print in a normal straightforward manner, without signing up for a costly monthly or annual subscription.
It isn't mentioned anywhere in the information that this is the case. This is misleading and dishonest.
Never again will I purchase something from the Phomemo brand.
December 14, 2025
Unprompted review
I bought the tattoo stencil printer
I bought the tattoo stencil printer. Load of shite. Never ever even one decent stencil..you have to literally wrestle the bastard thing. I've wasted 4 entire packs of stencil paper which has wasted me a fortune. Avoid this product at all costs. Or alternatively you can have mine. It's shit.
December 10, 2025
Unprompted review
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Bought their Portable Thermal Printer…
Bought their Portable Thermal Printer A4 from Amazon and it is excellent. Aftercare service is also excellent.
December 8, 2025
Unprompted review
Printer M08f
Printer M08f - it is portable, heavy though. And it is infuriating to use. App is cumbersome, documents need to be uploaded to print, often it is impossible. When it does work, it prints only one page, then you have to cancel print job and start over. Wastes a lot of expensive thermal paper. Printing from a macbook air is impossible, it never works, constantly offline. This printer is absolute garbage and going into the trash.
December 5, 2025
Unprompted review
AVOID Avoid Avoid
BE AWARE!!! Been using the Print Master app for over 5 years! Now I can no longer recover any of my saved important information addresses! Told by customer support it will now ONLY save your labels for 6 months, rendering it USELESS!! So angry I have lost this information. Please don't learn the hard way like myself! Just AVOID!
December 1, 2025
Unprompted review
Waste of your money!
Connecting with their 'print master' app is simple. But than..!!..
Phomemo's 'Print Master app' is realy a disaster.
The app is difficult and not user-friendly.
Finally you've made a simple label and than starts the annoyances. They force you to get a perscription for no less than € 31,- .. per year. They blocked printing, unless you get that perscription. Ridiculous! All that for a few labels per year.
We bought a M110 and several labels for approximately € 100,-.
It's almost criminal and we are very disappointed......
Don't buy it in combination with that 'Print Master app'. Waste of your money.... !
November 18, 2025
Unprompted review
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Why is it that I have to pay a…
Why is it that I have to pay a subscription just to get rid of a watermark on the paper I should not have to pay I just want a printer to print my documents and why should I be made to use a trial.
November 1, 2025
Unprompted review
Garbage
Garbage. Have owned for a month, maybe used it 4/5 times and now it refuses to charge. Haven't exceeded the voltage, tried multiple different cables and outlets, but nothing. Total waste of money.
November 5, 2025
Unprompted review
SCAM YOU HAVE TO SUBSCRIBE TO USE IT
My daughter received one of these small printers T02 as a gift, installed the app and everytime you want to print it’s takes you to a pop up page wanting a yearly subscription!!!
You have to pay a charge to use the product.
DONT BUY NOT WORTH THE MONEY AND JUST A SCAM FOR YOU TO TAKE OUT A SUBSCRIPTION.
October 29, 2025
Unprompted review
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