I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more
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I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more
Company replied
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more
Company details
Written by the company
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contact info
United Kingdom
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
3.8
Great
380 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bought an iPhone X
Bought an iPhone X as an early Xmas present to replace an older iPhone.
Good communication from both the company and the courier and free delivery within a few days was great.
Almost perfect but with 2 niggles:
I went for the "Excellent condition" option but although it was in reasonable condition excellent would have been a far push mainly due to the excessive scratching all around the SIM card bay. It's now in a protective case so the scratches aren't visible but after paying for excellent they shouldn't have been so bad.
The other smaller niggle is that the phone only comes with a usb cable, a flat battery and no charger. We didn't need to use it immediately so had time to get a suitable usb power supply but for the overall cost a charger would be a nice gesture.
October 28, 2022
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My kid loves the phone
Purchased an excellent condition iphone x and it looks brand new. Arrived in time for his birthday.
October 23, 2022
Another great phone
This is the 2nd phone I have bought and again great customer service. Phone is perfect. It was advertised as pristine and it definitely is.
No doubt I will get a 3rd phone when the time comes.
October 6, 2022
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Order not received yet.
An easy process. But I bought the phone as a gift, everything was going well. I get the confirmation that details have been passed to dpd and parcel should’ve been delivered next day. The unfortunately still don’t have the parcel yet. I don’t mind the wait but it was a birthday gift for my sister, I’ve messaged Phone enterprise but I’ve not gotten any replies back.
October 10, 2022
Reply from Phone Enterprise
Dear Sam, we try to our best to cooperate with our couriers but however certain issues are not in our control. It was an uncommon instance you didn't receive a reply and we’ll do better in the future to ensure there are no issues.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Perfect
The phone came the very next day and it’s in perfect condition, couldn’t be happier with it I’d definitely order from this company again :)
September 30, 2022
Reply from Phone Enterprise
Dear Miss Doogan
We are sorry to hear of the issues experienced with your order.
Upon checking your mobile phone the charging port was damaged by inserting the wrong cable.
All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Kind regards
Mobile phone enterprise ltd
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Masha Allah excellent service
Masha Allah excellent service
Would use again in shaa Allah.
August 13, 2022
EXCELLENT service
Excellent service, when the parcel never arrived after 8 days I was worried 😟, so I contacted you by email say I had not received my the mobile 📱. And next day I got one in the post next day delivery. Excellent Service. THANKS.
August 13, 2022
I got me a S8 for 150£ in Pristine
I got me a S8 for 150£ in Pristine . And it came on the next day. The phone was like brand new . No problems at all. I would recommend to buy from this shop.
August 11, 2022
Excellent service
August 6, 2022
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Phone arrived OK but stopped working…
Phone arrived OK but stopped working properly after 2 days. Screen was unresponsive. Heard notification coming in but unable to respond. Currently sending back for a replacement.
July 26, 2022
Reply from Phone Enterprise
Dear Rosie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.
All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Part of order missing
Phone supplied but phone case was ordered but not shipped and a week later I'm still waiting for it. Disappointing, but phone itself is as advertised.
After posting this, the missing case was rapidly sent. Thank you.
July 25, 2022
Reply from Phone Enterprise
Dear Graham, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.
However we are glad you like the phone's condition.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Iphone X supplied in 2 days
Iphone X supplied in 2 days, in great condition, great service and response from the chat facility.
July 12, 2022
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Great helpfull service
Great helpfull service. Even when you mees up the order. Phone arrived quickly and spot on on quality 👌 thank you
July 4, 2022
Came on time and excellent product as…
Came on time and excellent product as described. Cannot fault and would use again.
June 13, 2022
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