Phone Enterprise Reviews 

380
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more

Rated 1 out of 5 stars

I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more

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Rated 5 out of 5 stars

Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more

Rated 5 out of 5 stars

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more

Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

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3.8

All reviews

(380)

12 reviews in the last 12 months

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Rated 4 out of 5 stars

I'm delighted with the service only…

I'm delighted with the service only thing is you indicated 1/ 3 days delivery when it was actually 5 days. When you have an impatient 12yr old waiting on their delivery and asking every few hrs if there aemre any updates it isn't good 🤣🤣 overall excellent service, thankyou

May 22, 2022
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Rated 3 out of 5 stars

Amazing phone for the price, but slow customer service and poor communication when things went wrong

**Updated to reflect subsequent faulty phone replacement**

My refurbished phone bricked itself after spending a good few hours charging it and transferring all my accounts and files over from my old phone. This in itself isn't too bad, these things happen, I posted the phone back after setting myself up on the refunds portal. But absolutely no contact from Phone Enterprise whatsoever apart from 1 automated email. No response to my original email asking how refunds / replacements work (6 days and counting). No update on my replacement (5 days since I posted it back). No answer on the mobile number given on their website and currently no return phone call to my answer phone message. All in all fairly poor service then; I'm guessing this is a very small outfit, but dealing with faulty items should be a priority seeing as they have my money, and I currently have nothing to show for it. 10 days since I ordered from Mobile Phone Enterprise and still no phone. If you're in a hurry to replace your phone I would think twice about using these guys to be honest.

Finally received my replacement phone having refused to take the faulty one back that was "working as normal" (it absolutely wasn't). The new phone is working fine and is in excellent condition, a steal for the price. But I again had to chase them to get them to finally post it out as it did not arrive on the date they had given me.

So in conclusion: Amazing phone for the price, but customer service is fairly poor and very slow, BUT did get sorted in the end. I would now recommend Phone Enterprise, just not if you're in a rush as I had over 2 full weeks without a working phone.

April 30, 2022
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Reply from Phone Enterprise

Thanks for your feedback and we have received a return request on the 24th of April and the phone was sent out to our return address on 26th and have received it 2 days ago via Royal Mail first class. The technician has already assessed the Samsung S8 (average condition) phone its working as normal and has your password and data which has not been wiped.

Please bare in mind there are multiple ways to contact us through the website, email and mobile phone.


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Rated 3 out of 5 stars

Is it new?

I ordered what was meant to be a new apple lead. The advert showed it being in a box. I first received a lead without a box which appeared used.I did nothing. About 10 days later I received a second lead. This also came without a box but had the apple leaflet. This one looked new and unused. I presume the company is recycling leads that must have been unwanted by the company that originally purchased them?

January 26, 2022
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Reply from Phone Enterprise

Dear Customer,

Thank you for your feedback and with sincere apologise that the product you purchased was not sealed or new. We have mentioned in our product listing that the items are used or the packaging may have been damaged. The items are purchased from large retailers and this can only guarantee that the product is genuine.

Regards,
Kaiser.

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Rated 1 out of 5 stars

Touch screen of iPhone X in “very good”…

Touch screen of iPhone X in “very good” condition doesn’t work. It arrived 3 days ago and I’ve just given it to my son for his birthday today.
Very disappointing

January 15, 2022
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Reply from Phone Enterprise

Dear David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.

All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.

Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

Regards,
Kaiser.

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