phs Group Reviews 6,842

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 905 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and proactive approach, ensuring requests are handled quickly and efficiently. The service is frequently highlighted as top-tier, with many appreciating the clear communication and smooth, straightforward processes. Reviewers are particularly impressed with the quick response times and the ease of setting up new contracts or making adjustments. However, some people were dissatisfied with the service, mentioning issues like missed collections, unanswered emails, and incorrect invoicing. A few other people also felt that the services did not meet their expectations or experienced delays in receiving essential equipment.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer communications

Users describe positive interactions with contact, noting that communication was often clear, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma Tatlow has always been incredibly helpful and thorough to deal with. She keeps on top of everything, communicates clearly and makes the whole process feel smooth and straightforward. Whenever... See more

Rated 5 out of 5 stars

Top-tier service from Emma Tatlow! She manages the account for our female hygiene bins and is consistently helpful, efficient, and professional. She clearly takes pride in her work and ensures our chi... See more

Company replied

Rated 5 out of 5 stars

Iwan Kersey Was very helpful dealing with my request even when I got my postcode wrong my mistake, we wanted an extra bin I only emailed PHS yesterday so very quick response and uploaded same day... See more

Rated 5 out of 5 stars

Keith Kennett has been a superb account manager. He is quick to respond to questions & queries, always helpful, polite and informative. We started using PHS some years ago and their quality of service... See more

Company replied


Company details

  1. Hygiene Service
  2. Business to Business Service
  3. Garbage Collection Service
  4. Hygiene Station
  5. Waste Management Service

Written by the company

phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

PHS a fantastic company

PHS a fantastic company, handled professionally and respectfully.
Holly Boulter has been handling setting up my contracts for hazardous waste bins and sharps bin. All of which was explained clearly and set up promptly. Not that I’ve had any issues but I’m sure if I ever did it would be sorted in a very timely manner.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Holly's proactive approach won our business!

Holly Boulter has been a joy and a pleasure to deal with. She was both proactive and helpful and, given that our current hygiene provider retired with short notice, her speed and efficiency won PHS our business over the competitors!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Anna Bailey

Great experience with Anna Bailey. She handled the addition of extra bins quickly and efficiently, ensuring everything was arranged without delay. I was pleasantly surprised that she took the initiative to source additional contact details for my co-worker herself to keep things moving quickly.
She also amended parts of our contract to help avoid any future issues, which was very helpful. Excellent service all round – I really appreciated the support I received.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Schools with PHS

I work for a school in Leicester and have been changing our contract with PHS with the help of Anna Bailey to get the best out of the service we receive. Anna not only helped us safe money but also adapted what we currently had to work more effectively for the school and gain more of there products. I have been unfortunately unable to give this the time it needed and that made the process very slow on my part. The level of patience and help Anna gave was above and beyond. Again Anna thank you for all your hard work and patience and understanding. All the best to the phs team,

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! to Helen Morgan who was very helpful and for your support in getting us set up with PHS waste bins Really fast responses and very helpful. Thanks a million for your support!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Helen Ryan was brilliant in helping set…

Helen Ryan was brilliant in helping set up a new site despite some confusion in exactly what was required on site! She helped provide a flexible service and get the right bins on site and the service up and running!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Helen Ryan has been really helpful when…

Helen Ryan has been really helpful when the service we were receiving became erratic and unreliable. She was efficient and prompt to rectify the mistakes made by the depot. It is comforting to know that customer services respond quickly to our demands.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient service from Saffron. She was professional, attentive, and actioned my request the same day. I was pleasantly surprised and would highly recommend. Thank you Saffron! Best, Jay.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Clear Contract Support

I recently received support from Emma Tatlow at PHS and was very impressed with the level of service provided. She was professional, approachable, and took the time to clearly explain contract details in a way that was easy to understand.

Emma was patient throughout the process and ensured that all my questions were answered thoroughly. I appreciate her efficiency and clear communication.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

Anna B has been really helpful and provided all of the information we needed to take on an additional service. Thank you Anna!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Emma has always been incredibly helpful…

Emma Tatlow has always been incredibly helpful and thorough to deal with. She keeps on top of everything, communicates clearly and makes the whole process feel smooth and straightforward.

Whenever we’ve needed support, she’s been responsive, organised and proactive, ensuring things are dealt with quickly and efficiently.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and very helpful service

I recently dealt with Saffron Sadler and was really impressed with the level of service provided. She was incredibly helpful throughout and the turnaround time was exceptional, our request was processed and fully signed off within an hour. Communication was very clear and helpful, which made the whole process smooth and easy.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service quick response

Iwan Kersey
Was very helpful dealing with my request even when I got my postcode wrong my mistake, we wanted an extra bin I only emailed PHS yesterday so very quick response and uploaded same day with the form to complete
The service we are getting is great and a very reasonable price.
Thank you

May 28, 2026
Unprompted review

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