Pickfords Reviews 

12,717
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the moving process smooth and stress-free. Many highlight the exceptional customer service, noting that employees go above and beyond to ensure a seamless experience, from initial planning to final delivery. The service provided is often described as efficient, punctual, and careful, with belongings arriving safely and placed exactly as needed. However, some customers reported issues with delayed arrivals of the removals team and a lack of communication regarding updates. There were also instances where the initial survey was inaccurate, leading to insufficient vehicle space and requiring multiple journeys, and concerns about the handling of complaints afterwards.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

User experience

Consumers find the overall user experience to be overwhelmingly positive and stress-free, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark, Gintarie. Stuart, Kevin and Ryan were absolute troupers when moving our belongings from our old house to our new one. They were highly diligent in their packing, and no ask was too much. When... See more

Company replied

Rated 5 out of 5 stars

We do not have a standard property as far as access goes. Pickfords planned things carefully and took all challenges into account. From surveyor and operations office to the removal crew, they... See more

Company replied

Rated 5 out of 5 stars

We have recently sent our things to Canada, and we can’t speak highly enough about Kellie (the move manager) and the removals team, Simon and Ivan. Kellie has always been available to chat/explain... See more

Company replied

Rated 5 out of 5 stars

Excellent from first phone call to unloading. Jade kept in touch throughout and Phil, Stewart & Robin were spot on. Efficient, polite, punctual; everything was delivered safely and placed exactly as n... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,717)

1,439 reviews in the last 12 months

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Rated 5 out of 5 stars

Moving made easy by Pickfords

Moving made easy by Pickfords. Everyone I dealt with was pleasant and efficient with Curtis and Charlotte organising everything and Rob, Owen and the team doing the move itself. Well worth the money moving with a newborn!

PF26027240-01

May 22, 2026
Unprompted review
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Reply from Pickfords

Thank you Joe for the 5 star review and for taking the time out to share your recent moving experience. I am pleased to hear everything ran smoothly for you and that you were happy with the service received. I will ensure your kind comments are shared with everyone involved.

We wish you all the best and if you require anything further please do not hesitate to contact us.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

5 star performance

The boys were punctual, exceptionally helpful, polite. Nothing was too much trouble. They were very careful and respectful of our belongings on both legs of our experience. First Class.

May 25, 2026
Unprompted review
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Reply from Pickfords

Hi James,

Thank you for taking the time to leave a 5* review.

We always aim to provide an efficient service from the first enquiry so it is great to hear this was reflected in your experience.

We wish you all the happiness in your new home.

Kind regards
Joanne Gibson
Move Manager
Belfast

Rated 5 out of 5 stars

Would definitely use again

Pickfords moved me from Australia to the UK. They were terrific at every stage, including regular updates, making sure my paperwork was all correct, navigating my complicated delivery arrangements at the UK end. Helped make things much easier than they might have been. Big shout out to Simon Edwards for all his help - was really great.

April 2, 2026
Unprompted review
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Reply from Pickfords

Hello,

Greetings. Thank you for taking time to help us with a 5-Star review on Trust Pilot, we're very pleased to hear. On behalf of Simon and our Australia partner, sincerely wishing you well for the future.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Kellie and her team were amazing

Kellie and her team were amazing! They were kind, helpful, communicative, and patient about answering our many questions about our international move. They answered the phone and emails promptly and always had clear directions and answers for us to follow. We would use them again and again based on this experience. We are very thankful for all they did to help us!

January 15, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always aim to provide an efficient service from the first enquiry so it is brilliant to hear this was reflected in your experience.

We wish you all the best with your relocation.

Rated 5 out of 5 stars

Pickfords were amazing

Pickfords were amazing. We had two days notice to move and lost our slot with another company. Fortunately Pickfords had availability and got in touch without delay to offer their help. The staff were professional and friendly from the manager to our removal staff. We couldn't fault the service at all.
Thank you

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

our property was safe in their hands.

Kaylie Radford guided us through the whole process and it was a straight forward and smooth operation. The removal team were highly professional and efficient and we knew our property was safe in their hands.

May 7, 2026
Unprompted review
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Reply from Pickfords

Thank you for your wonderful 5-star review!

We are so pleased to hear that your experience was straightforward and smooth, and that our team handled your property with care.

Your kind words will be shared with Kaylie and all the crew involved.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

The team arrived on time and were so…

The team arrived on time and were so friendly and efficient. They went above and beyond our expectations. We would never dream of using anyone but Pickfords from now on.

May 15, 2026
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Reply from Pickfords

Thank you Gregory for your wonderful 5-star review!

We are so pleased to hear our team exceeded your expectations.

Wishing you all the best in your new home.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

1st class service

The crew turned up on time and were very professional,fast and efficient, nothing was to much trouble.

May 21, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that the whole team provided a first class service.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Great!

Great, friendly service, starting from move manager Kellie to the crew doing the pack and wrap.

May 22, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

Kellie and the team will be pleased to have provided a first class service.

We wish you all the best with your relocation.

Rated 5 out of 5 stars

All of the employees I dealt with were…efficient and friendly.

All of the employees I dealt with were extremely friendly, helpful and efficient.
They provided excellent customer service.

December 4, 2025
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Reply from Pickfords

Hi Mr Walker,

Thank you for your kind words and 5* review.

We are so pleased to hear our team provided excellent service throughout. Best wishes in your new home and surroundings.

Kind regards,
Euan
Newcastle Group Manager

Rated 5 out of 5 stars

I can't fault them

My entire experience with yourselves has been greatly appreciated.

Thanks to my poor planning, I came to you with only days notice for a whole house move & storage. The office spoke to me & explained the whole process for me. They were kind & understanding of my situation, you gave me all the information I needed & repeated it when I questioned it, thank you.

The gentleman who did the video walk through was great too.

The gentlemen who came to pack & remove the entire contents of our house were great. Due to a family emergency a few days before they arrived, we had been unable to pack everything we should have. Yes, this was definitely a wrinkle in their plans however, after I explained the situation & they made a quick call to the office there was no stopping them. They were polite, careful & professional throughout my dealings with them.

I am very happy with the service I have received so far from everyone involved, thank you, you are all very much appreciated.

May 5, 2026
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Reply from Pickfords

Hi Ms Light,

Thank you for taking the time to share your 5-star experience. We are truly appreciative of your kind words.

It is wonderful to hear that our team was able to assist you effectively, especially given the short notice and unforeseen circumstances. We always aim to provide clear communication and support throughout the moving process from both the office and the team and it's great to hear that this was the case.

We look forward to assisting you with the second part of your removal and if you have any questions, please do not hesitate to contact your Move Manager Len.

Kind regards,
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Care and dedication

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my precious items by Graham and his fabulous co worker, I cannot recommend the team at the Manchester Pickfords branch highly enough.

May 18, 2026
Unprompted review
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Reply from Pickfords

Hi Dee

Thank you for your wonderful review! We are so pleased to hear that every step of your experience was made easy and that our team provided such excellent care. We truly appreciate your high recommendation.

I will pass on your thanks to Emma and all involved.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

Brilliant service from the Pickfords team

Brilliant Pickfords team. Prompt, friendly and efficient moving us from our old home 300+ miles into our new home over 2 days. We chose to pack ourselves and provided our own boxes, but Pickfords came armed on the day with a couple of extra boxes for those random items we didn’t foresee and awkwardly shaped plants. They took great care in handling all our furniture and belongings, there were no damages to items or property whatsoever.
From the ease of a virtual consultation and initial quote, to booking a removal date with minimal notice. Top customer service throughout and able to answer endless questions.
Came on recommendation and we wouldn’t hesitate to recommend again.
Thanks to Mark, Ryan, Stewart, Saaun, Jo and Jade (across multiple office locations) for their expertise.

April 28, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always strive to provide a friendly and efficient service from the first point of contact right through to the post move call so it is brilliant to hear this was reflected in your experience.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Customer friendly professionals

Pickfords provided a very professional service, support my a customer friendly team. Thank you.

May 18, 2026
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Reply from Pickfords

Thank you for your kind words Bruce.

We are so happy to hear you received professional service from our friendly team.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, this is the second time I have used Pickfords in two years. Great communication from the addministration team, and the team that collected & packed our items, arrived early and where professional and personable. 10/10 Thanks so much. Kind Regards, Wendy

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

The Pickfords team arranged our move…

The Pickfords team arranged our move quickly and efficiently, it was really well coordinated and the move went very smoothly. Friendly and responsive customer service, I would definitely recommend.

April 7, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that the the whole experience was efficient and everything ran smoothly.

The team will be pleased to have received such positive feedback.

Thank you for the recommendation, we wish you all the best in your new home.

Rated 5 out of 5 stars

House move was a positive experience

House move was a positive experience, Pickford's did an amazing job from initial phone call to actual move, they went above and beyond. Cant recommend them highly enough.
Took the stress and pain out of moving home.

May 12, 2026
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Reply from Pickfords

Thank you Sarah for taking the time out to share your recent moving experience. I am pleased to hear you were happy with the service received and that you felt the team went above and beyond, easing any removal stress. I will ensure your lovely feedback is shared with all involved.

We wish you all the best!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Amazing from beginning to end!

Our furniture was removed and stored by Pickfords for nearly 7 years. We moved from the North Cotswolds to the Isles of Scilly and our project has been ongoing and it was not possible to bring our furniture over until now.
Unpacking was very exciting and I was thrilled to find that everything was brilliantly wrapped and the condition of everything was exactly as it had left us.
Bringing everything over to the islands was not without difficulties and Pickfords managed their part perfectly.
We cannot recommend them highly enough.

May 19, 2026
Unprompted review
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Reply from Pickfords

Thank you Maureen for your kind comments and 5* review.

We are so pleased to hear that your furniture was perfectly preserved after seven years.

Thank you for your wonderful recommendation.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Fantastic service

A fantastic service from start to finish - our move manager Jade was really helpful in arranging everything and answering our questions, and the team that packed and moved our belongings on the day were fantastic.

May 7, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

Jade and the team will be pleased to have received such positive feedback.

If you need anything whilst your goods are in storage with us please do not hesitate to contact Jade.

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