These are my go to framers now. Great variety of styles to choose from, all sizes, shapes and colours all at a decent price. Additions available too, like choice of backing card etc. Excellent q... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
304 Kingfield Road, CV1 4EP, Coventry, United Kingdom
- 02476225504
- sales@frame-express.net
- pictureframesexpress.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of frames
Great choice of frames. Very easy to navigate the website.
Customer service very helpful, and good manufacturing and delivery times.
Frames are well made and shipped very…
Frames are well made and shipped very quickly. Would be wonderful to have more unpainted options as well as slips/liners.
Absolutely brilliant
Absolutely brilliant, dropped in with a canvas to be stretched and framed, desperate for a fast turn round and they exceeded all expectations. Thank you to all, fantastic service, fantastic attitude, Fantastic people.
Would definitely recommend.
Again Thank You
Excellent Service
Easy to design frames on the website. The frames were delivered in good time and good condition.
Uneccessarily complicated website
Ridiculously uneccessarily complicated website, resulting in frame which is completely useless. So many dimensions to consider, one easily misinterpreted and you've completely wasted your money, £32 in my case, and no understanding from their customer services. What made it worse was that the finished item looked so cheap it was laughable. Have bought better quality frames from Wilko! Also, 9 working days to deliver, wouldn't call that an express service! Definitely wouldn't recommend and I won't be ordering from them again.
I love this company
I come back here often. Wide choice of frames. I use them for my paintings. Frames are put together well, without gaps. The prices are affordable. The shipping is fast and without problems to The Netherlands.
Excellent product
Excellent product. Really enhances my painting. Delivery was quick and everything packed really well
Fantastic frame
Fantastic frame, looks much more expensive than it was. Very pleased indeed and it looks great at such a good price. Really well packaged.
Very well made frame
Very well made frame . Perfect for the photo we have put into it.
Highly recommended
All the order was correct and completed very quickly. I've ordered 11 frames from them in total and service has been outstanding.
Very pleased with my purchase
Very pleased with my purchase. The frame fitted my awkwardly sized photos perfectly.
Good quality
Very poor service
The quality of the frames was poor.
Emailed several times to discuss, they ignored.
Called several times, they never pick up.
I sent the items back and asked for a refund. Was denied.
AVOID this company. They will ignore your concerns, then claim you were too late to raise them
And after their reply, they're still lying. They have proof I emailed and called.
Very dishonest people.

Reply from Pictureframesexpress
A large frame was made and it fitted my…
A large frame was made and it fitted my print perfectly. Good wood and lovely to look at
Good Quailty Product
The cutouts were very accurate and h=neat and the frame was well put together. Delivered on time as well
Super helpful and went the extra mile,
Super helpful and went the extra mile,
Had glass replaced that had previously broken and was unusual size.
The staff are very knowledgeable and made time to answer questions about some frames I noticed in the shop.
Will definitely be visiting them soon to get some new frames.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







