Pictureframesexpress Reviews 140

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the frames and products, often noting their excellent craftsmanship and how well they enhance artwork. Many appreciate the wide variety of styles, sizes, and colors available, making it easy to find the perfect fit for their needs, all at competitive prices. The service is frequently highlighted as outstanding, with people commending the quick delivery, excellent packaging, and helpful customer support. However, some customers also noted that while the frames are generally well-made, certain materials on larger frames can be unwieldy or easily damaged during fitting. A few other people also felt that the finished items looked cheap or that the delivery period was excessive in some instances.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising the high quality and attractive... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of frames, their... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick delivery times and... See more

Price

Users describe positive interactions with price, often highlighting that products are affordable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are my go to framers now. Great variety of styles to choose from, all sizes, shapes and colours all at a decent price. Additions available too, like choice of backing card etc. Excellent q... See more

Rated 5 out of 5 stars

The variety of styles and colours made me keen to try Picture Frame Express for a custom sized frame intended for a woodblock print I had bought in Japan many years ago. The first frame arrived and de... See more

Rated 5 out of 5 stars

Super helpful and went the extra mile, Had glass replaced that had previously broken and was unusual size. The staff are very knowledgeable and made time to answer questions about some frames I no... See more

Rated 5 out of 5 stars

A great selection of products, I find the website easy to use and have returned to buy additional frames over the years. I usually check for cheaper products elsewhere, and find this company has compe... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, dropped in with a canvas to be stretched and framed, desperate for a fast turn round and they exceeded all expectations. Thank you to all, fantastic service, fantastic attitude, Fantastic people.
Would definitely recommend.
Again Thank You

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Uneccessarily complicated website

Ridiculously uneccessarily complicated website, resulting in frame which is completely useless. So many dimensions to consider, one easily misinterpreted and you've completely wasted your money, £32 in my case, and no understanding from their customer services. What made it worse was that the finished item looked so cheap it was laughable. Have bought better quality frames from Wilko! Also, 9 working days to deliver, wouldn't call that an express service! Definitely wouldn't recommend and I won't be ordering from them again.

September 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love this company

I come back here often. Wide choice of frames. I use them for my paintings. Frames are put together well, without gaps. The prices are affordable. The shipping is fast and without problems to The Netherlands.

August 2, 2025
Advertisement
Rated 5 out of 5 stars

Fantastic frame

Fantastic frame, looks much more expensive than it was. Very pleased indeed and it looks great at such a good price. Really well packaged.

August 16, 2025
Rated 5 out of 5 stars

Highly recommended

All the order was correct and completed very quickly. I've ordered 11 frames from them in total and service has been outstanding.

August 27, 2025
Advertisement
Rated 1 out of 5 stars

Very poor service

The quality of the frames was poor.

Emailed several times to discuss, they ignored.
Called several times, they never pick up.

I sent the items back and asked for a refund. Was denied.

AVOID this company. They will ignore your concerns, then claim you were too late to raise them

And after their reply, they're still lying. They have proof I emailed and called.

Very dishonest people.

August 20, 2025
Unprompted review
Pictureframesexpress logo

Reply from Pictureframesexpress

Hello, you placed an order on the 31st July 20:21 for two small frames, on the 14th August you sent an email saying nobody was replying to your emails and you have sent the frames back, we are really puzzled as we had no previous emails or telephone calls regarding any issues, please get in touch so we can sort this out for you.

Advertisement
Rated 5 out of 5 stars

Super helpful and went the extra mile,

Super helpful and went the extra mile,
Had glass replaced that had previously broken and was unusual size.
The staff are very knowledgeable and made time to answer questions about some frames I noticed in the shop.
Will definitely be visiting them soon to get some new frames.

July 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look