Pictureframesexpress Reviews 140

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the frames and products, often noting their excellent craftsmanship and how well they enhance artwork. Many appreciate the wide variety of styles, sizes, and colors available, making it easy to find the perfect fit for their needs, all at competitive prices. The service is frequently highlighted as outstanding, with people commending the quick delivery, excellent packaging, and helpful customer support. However, some customers also noted that while the frames are generally well-made, certain materials on larger frames can be unwieldy or easily damaged during fitting. A few other people also felt that the finished items looked cheap or that the delivery period was excessive in some instances.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising the high quality and attractive... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of frames, their... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick delivery times and... See more

Price

Users describe positive interactions with price, often highlighting that products are affordable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are my go to framers now. Great variety of styles to choose from, all sizes, shapes and colours all at a decent price. Additions available too, like choice of backing card etc. Excellent q... See more

Rated 5 out of 5 stars

The variety of styles and colours made me keen to try Picture Frame Express for a custom sized frame intended for a woodblock print I had bought in Japan many years ago. The first frame arrived and de... See more

Rated 5 out of 5 stars

Super helpful and went the extra mile, Had glass replaced that had previously broken and was unusual size. The staff are very knowledgeable and made time to answer questions about some frames I no... See more

Rated 5 out of 5 stars

A great selection of products, I find the website easy to use and have returned to buy additional frames over the years. I usually check for cheaper products elsewhere, and find this company has compe... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product. I am a returning customer and would recommend these products which are well made, wrapped very well and delivered on time.

July 4, 2025
Rated 5 out of 5 stars

Wonderful Customer Service!

I ordered a very large frame from this company, but had a few issues in fitting the hooks and inserting my print.
Mark at pictureframesexpress responded immediately and attempted to remedy the issues.
Back and forth email communications were very prompt.
Ultimately got everything sorted.
Would definitely use this company again.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding frames and customer service

Picture Frames Express is outstanding – their frames are incredibly high quality and a fraction of the price of other framers. I haven’t found any other framer that comes close to them in terms of quality or value. I’m a professional artist so I do a lot of framing, and I always use this company. I order the frames online and frame my art myself at home. This always goes smoothly; the sizes are perfect and they’re easy to assemble.
Their customer service is also impeccable. I am particularly grateful to Lucy who is always there to answer my phone calls and emails. She also patiently answers all my questions (and there are MANY!). If ever I need a frame in a hurry (e.g. for an exhibition) she pushes it through and makes sure it arrives in plenty of time. Thank you Lucy and everyone at PFE! I cannot recommend them highly enough.

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent, I have had several frames from Picture Frames Express, I picked up my latest order and when I got home I noticed the frame was slightly damaged, I contacted them and explained the issue and that it might have been my fault in the car, without hesitation they agreed to pick it up from my house (an hour later!) and retuned a perfect frame the same day !, this level of service is rare these days, I will always use them for my custom Picture Frames. Excellent customer service, Thank you once again.

July 3, 2025

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