Pictureframesexpress Reviews 140

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the frames and products, often noting their excellent craftsmanship and how well they enhance artwork. Many appreciate the wide variety of styles, sizes, and colors available, making it easy to find the perfect fit for their needs, all at competitive prices. The service is frequently highlighted as outstanding, with people commending the quick delivery, excellent packaging, and helpful customer support. However, some customers also noted that while the frames are generally well-made, certain materials on larger frames can be unwieldy or easily damaged during fitting. A few other people also felt that the finished items looked cheap or that the delivery period was excessive in some instances.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising the high quality and attractive... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of frames, their... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick delivery times and... See more

Price

Users describe positive interactions with price, often highlighting that products are affordable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are my go to framers now. Great variety of styles to choose from, all sizes, shapes and colours all at a decent price. Additions available too, like choice of backing card etc. Excellent q... See more

Rated 5 out of 5 stars

The variety of styles and colours made me keen to try Picture Frame Express for a custom sized frame intended for a woodblock print I had bought in Japan many years ago. The first frame arrived and de... See more

Rated 5 out of 5 stars

Super helpful and went the extra mile, Had glass replaced that had previously broken and was unusual size. The staff are very knowledgeable and made time to answer questions about some frames I no... See more

Rated 5 out of 5 stars

A great selection of products, I find the website easy to use and have returned to buy additional frames over the years. I usually check for cheaper products elsewhere, and find this company has compe... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality custom frames

The frames always turn up in the expected time frame. They seem well made and match the given measurements that I supply. They have clear instructions and the design makes it simple to insert the picture. They cost a little more than standard frames but I feel your paying for the custom size and build quality.

February 5, 2025
Rated 5 out of 5 stars

First Class Quality Product and Team

The team at Picture Frames Express have to be commended !! Their service from conception to completion has been outstanding!!
I originally telephoned the team asking some very detailed questions and I was immediately impressed by their wealth of knowledge in relation to the products.

Furthering this, before ordering I required more in depth technical advice and the amazing product team continued to respond to my e mails almost immediately, this continued right through to delivery.
The team even sent out samples ( for a small fee ) so I could see the high quality of the frames before ordering.

The build team should be commended for their expertise and experience. On receiving the picture frames and mounts I was absolutely bowled over by the attention to detail, and the finishing. My artwork has been absolutely enhanced by their high quality workmanship. To conclude we are clearly looking at a high end quality team who know their business and most of all how to work with you the client, making sure they meet your requirements to the letter.

Finally on delivery the frames were clearly packaged with more than extra protection, therefore incurring no damage whatsoever. One final mention has to be for the delivery team who were on time, and had no hesitation in making sure the frames were delivered with absolute care and attention.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

First-time User

First-time user. Easy-to-use website. Delivered good quality frame with accurately sized mounts. Reasonably priced. Will definitely use again!

March 10, 2025
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Rated 4 out of 5 stars

Great product at a good price

Great product at a good price. But far too much back up emails badgering for more orders. The delivery period was excessive considering the photo print was completed and despatched almost 10 days prior. Shame.

August 4, 2025
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Rated 5 out of 5 stars

A huge choice at a great price!

Although it’s difficult to choose from the huge variety of frames and mounts..so many temptations! I did manage to decide and this company quickly sent my order.. I am delighted with the end result and would definitely buy from them again ..also excellent packaging
Many thanks!

March 6, 2025
Rated 4 out of 5 stars

Really good product

Really good product, was able to get exactly what I wanted. There are loads of design options. The finished project looks great. The only niggle is that they are not cheap! Will use again (but not till I've saved up!🙂)

April 10, 2025
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Rated 5 out of 5 stars

The frame is made extremely well

The frame is made extremely well, and the canvas fits perfectly. All the fittings are sent with the frame for self assembly, and although this frame took a few days longer to be delivered than my first order, it arrived within 10 days of ordering.

July 23, 2025
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