Picup Media Reviews 307

You I recently purchased the GemCam camera and couldn't be happier with my experience!
I did run into a minor issue concerning an upgrade I needed to make, but I was truly impressed by the company's customer service. They responded quickly and efficiently, addressing my concerns with professionalism and care. Their fast response time really made a difference, and it's clear they value their customers.

Overall, I highly recommend the GemCam camera to anyone in search of a reliable and high-performing camera, backed by excellent customer support!

I can't speak highly enough of the outstanding service I’ve received from Jocelyn and the Picup Media team. From start to finish, the support has been absolutely fantastic — prompt, professional, and genuinely helpful.

Jocelyn went above and beyond to ensure my problem was resolved. She was incredibly responsive, kind, and patient throughout the entire process, resolving my issue quickly and ensuring I had everything I needed to succeed with the platform.

The GemHub system and Picup Media tools have truly elevated my jewellery presentation and workflow, and having such attentive support behind the scenes makes all the difference. It’s rare to find a company that not only provides innovative technology but also backs it with exceptional customer care.

Thank you, Jocelyn and the team, for setting such a high standard — it’s been a pleasure working with you!

I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply find out the cause and solutions for my problem, and she's really active and quickly responded to my issue. I absolutely give her 5 stars for her great, excellent customer support!!

The best product and service, very impressed with the experience! Thank you, Bom!

The presenter was on time, patient, and friendly. She exhibited a lot of knowledge on the Gem Lightbox and was extremely helpful.

Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to working with her again soon, after playing around some more with this amazing tool.

Thanks for your patience, explaining well and understanding my questions

The support from the company is outstanding. I have not been using mine very much only because I have not been making jewellery in the first half of the year but they actively ring me - out of the blue - to make sure I am getting on with the product. The support person, Jocelyn, is incredibly patient and has shown me how to setup the package and how to take better photos and link to my shopify site. No other company I know rings to see 'how you are getting on with the product'.

Rosh was FANTASTIC to work with. We've been long time customers and have had some bumps along the road, but Rosh and the team got everything sorted out for us quickly this time!

Thank you so much for your help. It was really great to have you with such a support. I really appreciate.

Thank you for all your help. All my questions were answered and the problem was solved! Great involvement of the consultant

Kristine was super helpful! got the issue solved quickly, we had a few issues logistically on my end and she was able to work around that easily.
friendly helpful and knowledgeable
if i could give her more than 5 stars i would!

Kristine is a great communicator and very patient. I hope she is available if I encounters any issues in the future

Charles was extremely informative and very patient. He is excellent in customer service. 5 stars for Charles

Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics card which was most valuable. Also, Mia was good in customer service with showing us the gem cam pro which we went ahead and ordered.

I had a very productive tutorial session with Kristine from Picup Media. During our session she identified an issue with our equipment and took immediate steps to resolve it, which I really appreciated. Kristine also shared several useful tips that helped improve our process. Excellent support and customer service!

My meeting with Kristine Villa was very pleasant & satisfactory. As I had difficulty connecting with the hub, she was very thorough and extremely patient. Now I feel more confident in using the GemHub, hopefully to get good result.

Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was great through this period, keeping in contact, suggesting what to check, and responding promptly. As the problem was continuing though, without being asked, we were supplied with a new replacement camera at no charge. Now we can enjoy our Gem Cam, easy to use, lots of features and know it's backed up by the best customer service!