Piddle Patch Reviews 396

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service and highly responsive customer support, noting the ease of managing subscriptions and the helpfulness of the team. Many people found the subscription service convenient and reliable, appreciating the consistent delivery and the overall quality of the product. However, some customers expressed dissatisfaction with the product's quality, mentioning issues like bald patches, dryness, and the grass dying quickly. A few people also reported that their puppies did not take to the patch, citing issues with size, smell, or the presence of bugs. Additionally, some reviewers experienced poor customer service, describing replies as unhelpful or robotic, and faced problems with delivery.

What people talk about most

Product

Consumers find the product to be ambiguous. Many reviewers praise the Piddle Patch as a great solution for... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the high quality of the grass... See more

Service

People report positive experiences with the service. Many customers praise the excellent customer service and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the team as kind, helpful,... See more

Subscription

Customers consistently note positive experiences with subscription. Reviewers highlight the convenience of... See more

Based on these reviews

Rated 5 out of 5 stars

Looks good I ordered on a subscription in preparation for my new puppy who arrives tomorrow (Tuesday). The patch arrived on Saturday and I have been misting it and have it in the one place I can ac... See more

Company replied

Rated 5 out of 5 stars

The piddle patch has been absolutely key to us toilet training our new pup in a flat. It’s worked an absolute charm and taken all the stress out of having to do multiple trips in the lift and worrying... See more

Company replied

Rated 5 out of 5 stars

I've been using Piddle Patch since bringing home my puppy almost a year ago. The grass is consistently good quality and customer service is always very helpful. It's easy to switch shipment dates or p... See more

Company replied

Rated 5 out of 5 stars

Can’t fault the Piddle Patch product and team! We have had a weekly delivery for the last two years which has give our dogs the freedom of a ‘balcony toilet’ for those late night toilet breaks (and... See more

Company replied


Company details

  1. Pet Store

Written by the company

The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.


Contact info

4.1

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

AMAZING PIDDLEPATCH

This is an amazing solution to apartment living with pets , does the trick and works perfectly, if you order regularly they don’t smell either and keep fresh for at least two weeks

March 1, 2023
Unprompted review
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Reply from Piddle Patch

Hi Christian,

We are so glad to hear that you have had such a positive experience with Piddle Patch. Thank you for your wonderful review!

Kind regards,
Sarah

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Rated 5 out of 5 stars

Piddlepatch grass for flat-bound doggies!

I recently moved to a flat with my small, elderly Yorkie, who previously had a big lawn outside.
Piddlepatch is a brilliant invention. It’s a small patch of fresh grass, placed on the balcony (so easily accessed) and she has made use if it 2 or 3 times a day from the start. The grass doesn’t smell (being grown on
fabric, not soil) and you can order regular replacements - delivered in my case every 3 to 4 weeks.
They can also be used indoors - haven’t tried this.
The service is prompt and friendly. I highly recommend this gift to the nation’s dog owners.

February 20, 2023
Unprompted review
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Reply from Piddle Patch

Hi Tresa,

What a wonderful review! We are so glad to hear how happy you have been with the service and your Piddle Patches.

Thank you for sharing your Piddle Patch experience, we really appreciate it!

Kind regards,
Sarah

Rated 5 out of 5 stars

Perfect Piddlepatch

Arrive in good time. Well packaged so the Piddlepatch was in excellent condition when it arrived. My dog started going to the toilet on it straight away (well after he had a quick munch) It's just brilliant

February 2, 2023
Unprompted review
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Reply from Piddle Patch

Hi Darcy,

We are so glad to hear how happy you are with your Piddle Patch, and how well your dog has taken to using it!

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

Great product, and great service

The Piddle Patch has been amazing for my dachshund. It's been great for training him to go outdoors, and I still keep the subscriptions for when the weather is inclement (and he refuses to go outside) or when friends' dogs are over. The staff have been responsive and flexible. Highly recommend!

January 26, 2023
Unprompted review
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Reply from Piddle Patch

Hi Samara,

We are so glad to hear what a positive experience you have had with Piddle Patch!

Thank you so much for the wonderful review and for sharing your Piddle Patch experience.

Kind regards,
Sarah

Rated 5 out of 5 stars

Great service and high quality grass…

Great service and high quality grass patches. Have been using them over a year for weekly deliveries! Highly recommended! Our dog has really got used to them and is using them on daily basis

January 18, 2023
Unprompted review
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Reply from Piddle Patch

Hi Andrejs,

We are so glad to hear that you have had such a positive experience with Piddle Patch. Thank you for your wonderful review!

Kind regards,
Sarah

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Rated 5 out of 5 stars

A must have for all new dog owners.

Piddle Patch has been the most consistent product we purchased for our new puppy, and we couldn't recommend it more! The service is always spot on, helping with pausing services when needed, and the product itself is always top quality. We used the patch for initial training and kept for emergencies (we live in a flat!) and our pup took to it immediately. A must have for all new dog owners.

January 9, 2023
Unprompted review
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Reply from Piddle Patch

Hi Jess,

We are so happy to hear how useful you found Piddle Patch, and that you were always happy with the product and service provided. Thank you for the wonderful review!

Kind regards,
Sarah

Rated 5 out of 5 stars

Great alternative to puppy pads

Great alternative to puppy pads

Excellent customer service too

January 5, 2023
Piddle Patch logo

Reply from Piddle Patch

Hi Tina,

We are so happy to hear that you have been happy with Piddle Patch and the service provided. Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

Wonderful company

Wonderful company, great service and brilliant product! Wish I had known about them sooner, would definitely use again :)

January 6, 2023
Unprompted review
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Reply from Piddle Patch

Hi Amber,

We are so glad to hear that you had such a positive experience with Piddle Patch! Thank you for the wonderful review.

If you ever do require the use of Piddle Patch again in the future, then please do reach out and we will provide you with a discount code to get you started.

Kind regards,
Sarah

Rated 5 out of 5 stars

Nervous Rescue Dog

We recently adopted a dog from Bulgaria. She is 9 months old & was scared to wee outside even in the garden. She immediately took to the piddle patches (we needed two as she is a large dog) which we placed outside but close to the back door on concrete. When I realised we needed new ones earlier than I had anticipated and we had missed the delivery deadline for before Christmas I contacted customer services and a new one was sent the next day! The service is fantastic & the product is excellent.

December 1, 2022
Unprompted review
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Reply from Piddle Patch

Hi Kathryn,

We are so glad to hear how well your rescue dog took to her Piddle Patches, what a clever pooch!

Thank you so much for the wonderful feedback on Piddle Patch and our customer service, we really appreciate it.

Kind regards,
Sarah

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Rated 5 out of 5 stars

Excellent Customer Service

The customer service at Piddle Patch is amazing. Due to the postal strikes, DPD has had difficulty in delivering in my area. When I raised a query, I was responded to quickly and professionally. Great team offering a great service.

December 19, 2022
Unprompted review
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Reply from Piddle Patch

Hi Sarah,

Thank you so much for the wonderful feedback on our customer service. We really appreciate you taking the time to share your experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

Professional

Professional, prompt service and delivery!

December 1, 2022
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Reply from Piddle Patch

Hi Deborah,

We are so happy to hear you have been happy with the service provided here at Piddle Patch.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 3 out of 5 stars

Delivery delay

Probably not your fault but delivery was a day later than expected.

December 2, 2022
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Reply from Piddle Patch

Hi Robin,

We are sorry to hear that your delivery was a day later than expected.

Although delivery delays are rare, they can happen from time to time, this is why we provide a dispatch date rather then a delivery date. as unfortunately, because we use a third-party courier service we are unable to guarantee a specific day.

If you ever experience any delays or issues with the delivery of your Piddle Patches in the future, then please do contact us so we can look into this for you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Very pleased with your service and have…

Very pleased with your service and have had a brilliant experience. We are heading overseas for some time but will restart ou

December 1, 2022
Unprompted review
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Reply from Piddle Patch

Hi,

We are so glad to hear how happy you have been with our service, thank you for your review!

We hope that you have a wonderful time overseas and we look forward to welcoming you back to Piddle Patch when you return.

Kind regards,
Sarah

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Rated 5 out of 5 stars

Piddle patches are great for puppy…

Piddle patches are great for puppy house training. They are lovely and soft, and the real grass makes it enticing for your puppy to toilet in the right place. We only have a small yard, with no garden outside, and the Piddle patches are a great, no mess alternative to turf, which I’ve placed on top of gravel. My pup now has a collection of them lined up together, like a green, red carpet!

November 30, 2022
Unprompted review
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Reply from Piddle Patch

Hi Helen,

We absolutely love the idea of your green (red) carpet, you must have a very regal pooch!

We are so glad to hear how helpful you have found Piddle Patch with your toilet training. Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

The piddle patches are a miracle!!!

The piddle patches are a miracle!!!! We live up 3 flights of stairs and I have health issues so taking our dog up and down to the garden throughout the day was painful, especially when it was just for a quick toilet then straight back up. So yeah, huge fan!!! And he instinctively knew how to use it too.

November 16, 2022
Unprompted review
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Reply from Piddle Patch

Hi Sian,

We are so happy to hear what a difference Piddle Patch has made to your life, and how your dog instinctively knew how to use it.

Thank you for sharing your wonderful review!

Kind regards,
Sarah

Rated 5 out of 5 stars

Piddle patch is amazing for house training!

Our puppy has largely grown out of needing the Piddle Patch, but it's been an amazing training aid for the last several months. Thanks to everyone at Piddle Patch for that! It doesn't smell, and isn't nearly as "icky" as the disposable pads. I especially love that it can go straight in the garden waste when finished, so no single use plastics. Plus, our dog much prefers going on the grass than plastic. We've had so many comments and compliments from visitors too, especially other dog owners!

November 11, 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Zahra,

We are so glad to hear how invaluable you have found Piddle Patch whilst toilet training your dog!

Thank you so much for the wonderful feedback!

Wishing you all the best for the future,
Sarah

Rated 5 out of 5 stars

An investment you won't regret!

I was amazed how fast my puppy learned how to use the Piddle Patch, it was days and she knew where to go. I live in an apartment on the 6th floor and my puppy did not like the "usual" training pads, she wanted grass, one of my neighbours suggested I look into buying a Piddle Patch for her and I am so grateful she did. It's an excellent product, the puppy loves it and no more accidents! Thank you!

November 1, 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Lisa,

We are so happy to hear how well your puppy has taken to her Piddle Patch, and how much you both love it!

Thank you for your wonderful review!

Kind regards,
Sarah

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Rated 5 out of 5 stars

Always very accommodating if order…

Always very accommodating if order needs to be changed ——————————————————————————————————————11———

November 1, 2022
Piddle Patch logo

Reply from Piddle Patch

Hi Liz,

We are so happy to hear you have been satisfied with the service provided. Thank you for your review!

Kind regards,
Sarah

Rated 5 out of 5 stars

Living in a flat with a balcony and no…

Living in a flat with a balcony and no garden, it seemed to be the most logical solution. My 11 year old Yorkshire Terrier took to it straight away and seemed to know what to do when she saw it.

July 3, 2022
Piddle Patch logo

Reply from Piddle Patch

Hi Diane,

We are so glad to hear how well your dog took to her Piddle Patch.

Thank you for sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

Excellent idea

Excellent idea - perfect training tool for apartment living dog

November 2, 2022
Piddle Patch logo

Reply from Piddle Patch

Hi Peter,

We are so glad to hear that you love Piddle Patch as much as we do.

Thank you for your review!

Kind regards,
Sarah

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