Pipetto Reviews 654

My wife's repeat experiences of the origami iPad cases persuaded me to switch. I'm very pleased to have done so. This one, an Origami No2 Shield, is very good looking and is lighter, sleeker and more robust than my previous cases. The quality is obvious. It will be perfect for everyday use and is particularly adaptable and stable for aircraft and train travel. Royal Mail's failure to deliver was dealt with by Anna in a fast and no-hassle manner. Exemplary customer support. I wish they made a case for my Kindle!

Customer service absolutely over and above the call of duty - faultless Product exactly as described. Brilliant transaction and I would definitely use this company again

Purchased a Macbook Pro slim laptop sleep from Pipetto at a premium price expecting premium quality but the laptop sleeve zip broke after 15 months — the quality does not match the price, do not waste your time expecting a product that lasts, especially at the prices you pay. Best avoided

Great quality case, great customer service

Their origami cases are best in the business - extremely well made, durable, and work as expected - strong magnets hold it in the desired fold very very well. The only issue is slow shipping and ludicrously expensive shipping to the US.

Product initially arrived with a small bit of damage but customer service were amazing at arranging a replacement product. The iPad case is great quality.

Excellent quality iPad Pro case I use it daily, it was handy to watch movies on a 9 hr flight. Keeps it scratch free and safe with the added benefit of being stylish.

I have wanted an origami iPad case from this company for a long time as my research indicated that their product, in my opinion, is the best. I was waiting for a price reduction that would help me to afford one and along came a Black Friday discount. Fantastic! I then forgot to add the discount code for my purchase! I contacted Pipetto’s Customer Service department, explaining what had happened. They were marvellous! The customer service I received was second to none. The emails I received were written in a friendly manner plus they acknowledged all my points that clearly showed they had personalised the return message, rather than sending an non-specific response. They responded to my email ahead of the timescale they stated and are returning the percentage-off offered that I failed to add. The product arrived the very next day!
I’m so very pleased with this service.

Pipetto responded quickly to my inquiry and made it really simple for me to have my iPad case replaced. I will continue to buy Pipetto products for my entire family.

I want to acknowledge and thank Anna of Pipetto's customer service for turning around what I thought was going to be a disaster in the delivery of the iPad cases I ordered. While it did take a while (total of 3 months until I finally received my order), I really appreciated that she never wavered and constantly followed-up on actions and even took the call to replace the iPad cases that got lost within the Australian mailing system. By far the most responsive customer service I have experienced.

Very fast and appropriate response by P customer service on a small cocern we had when ordering new pipettos for our new ipads recently.
One issue they may address: ordering Pipettos from the UK to the EU is now charged with 26% duties thanks to Brexit. On an order of €100 this means an extra charge of €26 of duties and handling. It would be nice if Pipetto warned on its website for this. We would have ordered anyway but no surprise would have been nicer

Great product and great customer service. Problem with Royal Mail delivery was dealt with sympathetically and swiftly.

This is my third Pipetto case. I love the way it folds. I wondered whether to change it for another colour but have decided to keep it - a wise decision!
Communication was great. Thank you Anna.

Issue with adhesive on iPad case. The first problem I’ve had, over many years of Pipetto products.
Prompt investigation and resolution, following my approach to their customer service desk.
Replacement due delivery within five days of notification. Good communication throughout the process. Well done!

Firstly, the iPad case was excellent; a very good, well made, design. Secondly, for some technical reason, a discount didn't work but this was quickly rectified. Great communication - polite and efficient. I highly recommend Pipetto.

Impressive iPad case, very well made.

Please be aware that any bubbling on the back cover is likely due to the need to remove the plastic film designed to protect the product in transit.

Exceptional customer service from the team at Pipetto which sets them apart from many companies these days.

Would definitely recommend

After a bit of a shaky start, (2 emails not responded to) I could not fault the speedy efficient replacement of the mini iPad case.
Thank you to all concerned

I have bought and returned Macbook Air 2025 15" M$ sleeves as they were not enough of a close fit but the Pipetto sleeve is perfect

Just had a great experience with Pipetto. The product is great but actually the size didn't quite fit. Their team were really helpful, understanding and organised a replacement without any mistrust. Made me far more likley to buy form them again