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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their availability and detailed explanations. The service is frequently described as excellent, efficient, and quick, with many appreciating the proactive approach and the ease of the overall process in finding suitable accommodation or managing properties. However, some people were dissatisfied with specific aspects of the service, mentioning issues with contract amendments and a lack of clear explanations from the agency. A few reviewers also reported experiencing unprofessional communication from a staff member during a phone call.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the team for being friendly, helpful,... See more

Service

Users describe positive interactions with service. Many customers found the service amazing, with people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property... See more

Rated 5 out of 5 stars

We have been with Pisoria for over 8 years. We received very good service on all fronts. They are friendly, proactive, and sort out all problems

Rated 5 out of 5 stars

Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!

Rated 5 out of 5 stars

After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole pr... See more


Company details

  1. Property Management Company

Written by the company

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My experience at Pisoria was so great

My experience at Pisoria was so great! Everyone is very kind and happy to help you out in your research for a new home.
Zakaria was my agent and even though I’m quite picky, he was able to find the perfect match for me.
Thank you so much for all your effort!
I highly recommend Zakaria as an agent, he will for sure find the best room for you!

September 27, 2023
Unprompted review
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Rated 1 out of 5 stars

I'm writing to warn others about an…

I'm writing to warn others about an unfortunate experience I had with Pisoria]. I lost a holding deposit of £250 due to what I see as their vague instructions. They asked for any adverse credit history to be disclosed before a reference check. Naturally, I informed Vouch, their appointed third-party for such checks. To my surprise, the agency didn't recognize this and decided to pocket the deposit, citing I should've informed them directly.

It cost me £250 to learn that Pisoria may not be as transparent or straightforward as one might hope. Proceed with caution and get every single detail clarified if you decide to engage with them.

September 20, 2023
Unprompted review
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Reply from Pisoria

Hello Georgios,

We uphold a fair and transparent process and as stated in our holding deposit : "If you are unable to, or decide not to take up occupancy, or fail our reference checks (see below), the holding deposit is non-refundable. Any adverse credit history must be disclosed before we commence the referencing process."

You did not disclose your adverse credit history to either the agent or the agency. It's crucial to emphasize that any CCJ you may have had should have been disclosed before engaging with Pisoria, in accordance with the terms of the holding deposit you signed.

Thank you

Rated 5 out of 5 stars

My experience was effortless

My experience was effortless. From when I got to the viewing I was greeted with a warm welcome from Zak who showed me around the flat and gave me a list of pros and cons. I was sold just like that! The document process was user friendly and easy to get around. Highly recommended and Props to Zakaria Bouanod for his dedication!

September 13, 2023
Unprompted review
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Rated 4 out of 5 stars

Agent was very helpful

Our agent Zak was very helpful, even though we were disorganised ourselves. Didn't end up taking the rooms but couldn't have asked for more from Zak.

July 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Great help from Ahmed

Ahmed made my experience with Pisoria better than expected in the end of my tenancy as he helped a lot with the moving out procedures and acted fast as required for the urgent matters.

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Landlords don't use this company

Landlords - do not use this company.
Firstly, I agreed a fee rate with Andrew Saleh on the phone. No mention was made of any other fees but once they found a tenant I was hit with other fees I hadn't been informed about. Had I known about these extra fees I would never have agreed the fee rate I did. Very underhanded.
They charged over £2,000 for finding four tenants: each one of these was amongst the worst tenants I have ever had.
One had mental health problems and was abusive to other tenants.
One was so unhygenic that all the other tenants threatened to leave if he didn't go. Fortunately, he left.
One needed constant chasing for rent and his share of utility bills.
One wouldn't clean up his mess in the kitchen and elsewhere, putting dirty dishes in a clean dishwasher for example.
As I say, landlords, use this company at your peril!

December 16, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Rob - I’m sorry to note your comments and dissatisfaction. All of our landlord fees are clearly stated in our landlord contracts and on our website.
You asked us to provide a Let-Only service, so we were not at all involved or responsible for the behaviour or compliance of the tenants once they moved in - you kept this service with your long-standing and trusted property manager.
We found tenants for you rapidly during a period still heavily affected by Covid when many landlords had empty properties. We properly referenced and credit checked those tenants. Had you asked us to fully manage the tenancies we could have helped to chase and collect late payments, and deal with all tenant issues in the property. Unfortunately, since you did not ask us to provide this service this was left to your own property manager, and so we feel that it is more than a little unfair to criticise us for problems experienced under that management.
Nonetheless, I do hope that you have been able to resolve the difficulties that you are experiencing in your properties.

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