I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more
Company replied
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more
Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am pleased with the outcome.
I am so pleased with the outcome. How would I order photos?
May 15, 2025
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Very responsive
I would just like to say even though you do not get a preview of your image the team will work with you to adapt the image until it suits your preference. Through a chat box when you get the download.
Very responsive and helpful.
April 30, 2025
Reply from Pixels Photo Art
Kirsty, kindly use the message box in the Track My Order page to request unlimited revisions until you are happy with your request.
LOVE IT
The photo exceeded my expectations absolutely love it and I know it will mean a lot to my daughter when she goes to graduate on Saturday
May 8, 2025
good job
very patient and listening people. my picture was hard to do but they still got it done!
May 3, 2025
Reply from Pixels Photo Art
Nick, from the beginning of our communication, your approach has been disrespectful and unreasonably demanding. You’ve had unrealistic expectations, which we did our best to explain and accommodate with a fair compromise, but that proved impossible. We made every effort to assist you, but we can no longer continue. We do not tolerate insults—purchasing a service does not entitle anyone to mistreat our team. We wish you well.
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They worked with me to make my…
They worked with me to make my experience wonderful. I would highly recommend using them
May 5, 2025
Reply from Pixels Photo Art
Thank you, Alex, for your wonderful review and high recommendation! We are so pleased to hear that our team was able to work with you closely to ensure you had a wonderful experience. Providing exceptional service and results is always our goal. We appreciate your business!
I was worried about the quality
I was worried about the quality, but when it arrived I was shocked on how good it looked. My daughter is going to love it
April 10, 2025
Reply from Pixels Photo Art
Yvonne, thank you for sharing your feedback! We understand that entrusting us with your precious memories can come with worry, and we are delighted that the final quality exceeded your expectations. We hope your daughter absolutely loves her gift!
Responsive Professionalism
The responsive, courteous and professional service at all levels! And, the final product appears better than the original irrespective of the damage that necessitated the pursuit for restoration! Definitely a positive experience worthy of one’s time to provide a meaningful review, as well as saying I will gladly recommend Picel Photo Art to friends and family. Blessings to all and a huge thank you!
April 9, 2025
Reply from Pixels Photo Art
Denny, thank you so much for this detailed and kind review! We are thrilled that you found our service responsive, courteous, and professional. It is the highest praise to know that the final restoration appears better than the original. We are honored by your recommendation to friends and family and truly appreciate your thoughtful feedback!
Received my photo today
Received my photo today, which included a deceased loved one, added to living family members and to say it was incredibly done, is a total understatement.. Beautiful work and I will definitely be using your services again. Thank you
March 27, 2025
Reply from Pixels Photo Art
Alan, thank you for sharing such a meaningful and moving review. It is an honor to be entrusted with such sensitive and important work, especially involving loved ones. We are deeply grateful that you found the results "incredibly done" and beautiful. We look forward to assisting you again in the future.
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Picture was just what I needed amazing
March 16, 2025
Reply from Pixels Photo Art
Karen, thank you for your short but powerful review! We are delighted that the final picture was exactly what you needed and that you found it amazing!
the picture came out amazing i’m very…
the picture came out amazing i’m very happy with it!
March 1, 2025
Reply from Pixels Photo Art
Happy to hear this, Kimberly! Whenever you need a personalized gift created from a photo, we’ll be here for you!
Very Nice Work
I was very happy with the restoration work. I had a picture that had been partially faded by sunlight, and Pixels Photo Art restored the faded part to match the non-faded part. And it just took a couple of days. Thank you!
February 8, 2025
Reply from Pixels Photo Art
Thank you for your trust Rick. Normally it takes just 24 hours to restore photos, however lately we've had a lot of requests which affected our deliveries. Still our promise is that you'll get your file within 3 days. I am happy to hear you loved the results and we hope we can work together again!
Quality work done quickly!
Very grateful for the work they did and what it means to my family
February 1, 2025
Reply from Pixels Photo Art
Tustin, thank you very much for your kind review. It means the world to us knowing that we could bring joy to you and your family! You can count on us anytime you need a painting or a photo editing request. Cheers
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Reply from Pixels Photo Art
Thank you as well Mark! We will look forward to working together again!
Turn out better than I thought it would
January 11, 2025
Reply from Pixels Photo Art
Thank you for your review Steven! It means the world to us to know we surpass your expectations. Your American Gothic Portrait looks awesome! Enjoy and come back again!
Good quality picture Quick proof return…
Good quality picture Quick proof return Great service!
December 9, 2024
Reply from Pixels Photo Art
Thank you kindly for your awesome review Angela! We're happy to hear over your experience with our services & products. The quality of our artworks and the delivery time is what makes us different from competition. I've communicated your review to the artist and he said it was a pleasure creating this for you! We hope to work with you again in the future!
Very quick turn around
Very quick turn around! Photo restoration was well done! The photo was still a little dark, but I was able to lighten it after receiving it.
December 12, 2024
Reply from Pixels Photo Art
We’re glad to hear that you’re happy with the results! However, if there’s anything you’d like adjusted, please don’t hesitate to request a revision. I noticed that you haven’t requested any revisions. There’s no need for you to do additional work yourself—simply request a revision to our artist through the 'Track My Order' page, and they’ll be happy to assist you.
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The WORST customer service
Do not order products from this company. The “good” comments are AI. Legit trash products, legit trash service.
I would attach our conversation screenshots I took, but it won’t allow me to.
December 18, 2024
Unprompted review
Reply from Pixels Photo Art
Dear Heather,
Your claims are incorrect. We do not use AI-generated positive reviews. In fact, 98% of our reviews come from verified orders, while a small portion, like your review, come organically (via a Google search) and are not tied to any specific order. We won't speculate about competition being behind this review, as true competitors wouldn’t resort to such low practices. Instead, we will assume you are a genuine customer.
If our service didn’t meet your expectations, we want to remind you that we offer unlimited revisions within the initial materials & requirements you provided. If you request revisions outside the initial agreement/order, a fee will be charged. We're hired per order, not per hour. We take customer satisfaction seriously and would appreciate the opportunity to resolve any issues. Kindly reach out to us at office@pixelsphotoart.com so we can review your case.
If you’ve placed an order with us, it’s because you found one of our services interesting, otherwise, you wouldn’t have made a purchase. Thus, labeling our products and services as 'trash' is not only disrespectful to the hard work and dedication of our team, but it also undermines the value of constructive feedback. Your rude remarks do not reflect well on you as a reviewer rather than us as a business.
Suggesting that others should avoid our services based on your experience (if there is one) disregards any sense of rationality. Since 2015, we've been helping thousands of customers create personalized gifts for their loved ones. That is enough time to understand that some simply don't want to be happy no matter what we do, and that's perfectly fine!
Quality was poor could have been more…
Quality was poor could have been more realistic
December 11, 2024
Reply from Pixels Photo Art
Hi Megan,
We’re truly sorry to hear that we didn’t meet your expectations. At the same time, we’re saddened that you didn’t request any revisions for your artwork. Custom artworks rely on your input to ensure they turn out exactly as you envision.
You have unlimited revisions available within the provided materials, and simply reaching out to us through the Track My Order page would have allowed us to understand what changes you wanted. Unfortunately, we’re not mind-readers, and based on your initial order requirements and the quality of the photos provided, we did the best we could.
It’s possible that your expectations were a bit too high given the limitations of the photos you submitted. We strive to deliver what is realistically achievable, not necessarily what one might imagine, given the constraints of the materials.
We hope this helps clarify, and we’re always here to assist if you have further questions or feedback.
It was wonderful all the way around ❤️
It was wonderful all the way around ❤️! You gave me the best gift. Words can't describe.
December 11, 2024
Reply from Pixels Photo Art
We are glad to hear that you love the artwork we crafted for you. Enjoy! :)
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