Pixels Photo Art Reviews 315

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting that the artwork is amazing and often exceeds expectations, especially for photo restoration and editing. People frequently highlight the excellent service and the helpful, kind, and attentive staff, who are easy to work with and provide quick responses. However, some customers also noted issues with customer service, describing some interactions as rude or unhelpful, particularly when addressing problems with an order. A few other people also felt that the final product did not meet their expectations regarding the quality of the digital work or specific editing requests, such as the direction a person was facing in a composite photo.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express delight with the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the premium level of photo... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the reliable and exceptional... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service for... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being kind, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more

Rated 5 out of 5 stars

The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more

Company replied

Rated 5 out of 5 stars

They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more

Rated 5 out of 5 stars

Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more


Company details

  1. Gift Shop
  2. Artist
  3. Paintings Store
  4. Photo Restoration Service

Written by the company

Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

you delivered on time and followed…

you delivered on time and followed directions...very different from you competitors!!

December 14, 2024
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Reply from Pixels Photo Art

Thank you for the review! We promise to set ourselves apart from the competition even more!

Rated 5 out of 5 stars

Perfect

Absolutely beautiful restorations of old family photos. Took exactly 3 days and was not disappointed!

December 13, 2024
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Reply from Pixels Photo Art

Ah 3 days? Normally, we deliver within 48 hours, but this time of the year, it may take a bit more. Thank you for your kind review!

Rated 5 out of 5 stars

Fantastic

Fantastic! Loved how the picture came out, I will definitely be ordering from you again!

December 13, 2024
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Reply from Pixels Photo Art

We're happy to hear you've had a glowing experience with our services! Enjoy!

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Rated 5 out of 5 stars

Super quick and the photo looked great

Super quick and the photo looked great! I compared the digital versions side by side, and the difference was astonishing. They also were super quick to reply when I sent a chat message. Would definitely recommend this business!

December 2, 2024
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Reply from Pixels Photo Art

Thank you so much for the amazing review and for recommending us! We’re here anytime you need a little photo wizardry again!

Rated 5 out of 5 stars

Pixels was easy to use

Pixels was easy to use, cheaper than competitor sites and I am so happy with the results. The photo is much crisper and the colors are more natural

November 20, 2024
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Reply from Pixels Photo Art

Thank you for your kind review, Kim. That's exactly how we want everyone to experience our services.

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Rated 5 out of 5 stars

The staff made this process seamless…

The staff made this process seamless and walked me through the entire thing so I knew exactly what I needed to do. They knocked it out of the park

I would definitely use them again if I had the need.

November 25, 2024
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Reply from Pixels Photo Art

We’re glad we could knock it out of the park! Looks like we’ve got a home run on our hands—next time, we’ll do even better! 😄 Thanks for the great review, and we’ll be ready to step up to the plate whenever you need us again!

Rated 5 out of 5 stars

The Pixels team continues to amaze me…

The Pixels team continues to amaze me with their quick work on items I request help with, Thank You Pixels Team!

November 24, 2024
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Reply from Pixels Photo Art

It's always a pleasure working with you, Mike, and we're so glad to hear that our quick service has once again met your expectations. Your support means the world to us!

Rated 5 out of 5 stars

I had a vision in my head and they made…

I had a vision in my head and they made it happen in a photo. Submitting my order was easy, the proof was ready the next day, and I had no revisions because they nailed it the first time. I had ordered 5 8x10s and received them within a week or two of my approval of the proof. I was extremely happy that the pictures looked amazing.

November 16, 2024
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Reply from Pixels Photo Art

Thank you Sheila!!! We're delighted you're happy with the final result. We truly appreciate your feedback and your trust in us to create something special for you. Looking forward to working with you again in the future!

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Rated 5 out of 5 stars

Astonishing

Astonishing to see my grandparents wedding day in full colour. It's brought out so many fine details I'd not noticed before and the completed image was emailed almost by return. So quick. Can't thank you enough for this.

November 21, 2024
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Reply from Pixels Photo Art

Thank you so much for your kind words! It means the world to us that we could bring such a special moment in your family’s history to life.

Rated 5 out of 5 stars

VERY NICE JOB

Some details were not of my liking when I first received the photo back, but then they were very quick and accommodating in correcting those details and finishing the job to my liking. I'm very satisfied with their services in every sense.

November 15, 2024
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Reply from Pixels Photo Art

Thank you for taking the time to request revisions until the artwork met your expectations. Sometimes, we need the customer's input so we get things right. We thank you for your feedback!

Rated 5 out of 5 stars

Impressive Job

What a fantastic job you did. I am very impressed with the final product, and how quick it got done.

November 15, 2024
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Reply from Pixels Photo Art

Thank you, Robert, for choosing us to deliver an artwork to be proud of! It was our pleasure! Anytime!

Rated 5 out of 5 stars

Fast, beautiful work!

I lost my grandpa in 2023 and I was married in 2024, so of course it weighed heavy on me not being able to have him there. I sent a family photo in with a separate picture of my grandpa and this amazing company added him into the family photo right beside his wife ( my grandma) I’m going to give this to her for her Christmas gift and I know she’s going to love it just as much as I do! They were so quick with getting my print back to me! I will definitely be using them again in the future! I highly recommend Pixels photo art!!

November 14, 2024
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Reply from Pixels Photo Art

Thank you for your kind review Meagan! We look forward to working together again!

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Rated 5 out of 5 stars

Excellent

The improvement in the resolution of an old family photo took it from washed out and kinda fuzzy , to crisp and clean facial features worthy of printing for a Christmas gift.
The price was a fraction of what other sites were asking and I had the product back in less than 24 hrs.

November 12, 2024
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Reply from Pixels Photo Art

Thank you, Barbara, for trusting us with your precious photo! It was truly a pleasure to restore it and bring it back to life. While some may find our prices on the higher side, they remain a fraction of what others charge—offering incredible value that lasts for years to come.

Rated 5 out of 5 stars

Great

Thanks. Looks awesome

November 7, 2024
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Reply from Pixels Photo Art

Thank you Madara for choosing Pixels Photo Art!

Rated 5 out of 5 stars

The picture turned out amazing

The picture turned out amazing, way beyond anything I could have imagined. My daughter is going to be overwhelmed to have a picture of her wedding day with her Gigi by their side.

November 4, 2024
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Reply from Pixels Photo Art

Thank you Amy for your heartfelt review! It was a pleasure having you as our customer! Anytime you need to create a gift from your photos, let us know :)

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