I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more
Company replied
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more
Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish it was easy
From start to finish it was easy, worth every penny and quick. Amazing result.
October 31, 2024
Reply from Pixels Photo Art
Thank you Craig! That's exactly the experience we want you to have!
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Performed a miracle!
October 9, 2024
Reply from Pixels Photo Art
Thank you for your review! We're happy to hear you've had a wonderful experience!
Reply from Pixels Photo Art
Thank you kindly! It was our pleasure!
WOW!!! The unexpected surprise
I’m not sure what i expected, but you definitely gave me more. I gave you a base picture and a picture where my husband was one of three people in the picture, AND YOU NAILED IT!!! I’m sooooo happy. Thank you.
October 10, 2024
Reply from Pixels Photo Art
Thank you for your kind words Valerie. We're a small team, but we have a big heart. Your review describes what we stand for!
memory treasured
The restoration of our old family photo has truly exceeded my expectations. All we had left was a small, low resolution image, yet Pixels Photo Art brought it back to life with vibrant color and a size perfect for printing. I can't thank you enough for reviving this treasured family heirloom!
September 23, 2024
Reply from Pixels Photo Art
Thank you Patty for your review! I am happy to hear you enjoyed our services! Anytime, we're here to help!
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The picture looks nothing like my…
The picture looks nothing like my sister in law
September 16, 2024
Reply from Pixels Photo Art
We're sorry to see that you chose to leave a review before making use of the unlimited revisions available to you. Upon closer inspection, we noticed that the photo you provided was in poor condition. While you may know how your sister-in-law looks, our artist had to rely solely on the blurry and low-resolution image you submitted.
It seems our efforts to enhance the clarity of the image were not fully appreciated. Would you have preferred that we simply replicated the original, resulting in a blurry figure that may not be recognizable once printed? Our primary task is to transfer the person from photo A to photo B as requested. Any additional work we do is done with the intention of achieving the best possible outcome.
Our photo upload guide recommends using clear, high-quality images to ensure the best results. Despite this, the artist made efforts to enhance the photo, even though a photo improvement service wasn’t ordered. If any of her features were slightly altered in the process, we would have been happy to revise it upon request.
We’re committed to ensuring our customers' satisfaction, but achieving that requires open communication and collaboration. If you feel that leaving a negative review is more appropriate than requesting a revision, we understand that we may not be the right fit for you. Damaging a company's reputation is easy, especially when you ignore all our efforts to please you.
However, if you change your mind and you'd like to give us the chance to make the artwork to your liking, we’re still here and ready to help.
Absolutely Beautiful
I never received my picture and when I emailed about it you guys answered within like 10 minutes and my picture was there and you guys were so respectful so nice the picture is beautiful. My daughter just stopped with happy tears because that is her Grandpa who was her whole entire world. I will be ordering more.
September 17, 2024
Reply from Pixels Photo Art
Debbie, we apologize once again for the issue we had, and I am glad we were able to sort it out quickly. We might not always be able to respond this fast but rest assured that we will get back to you within 24 hours.
We're happy we could comfort your daughter with our artwork creation. Thank you for your patience and for choosing us!
Cash’s picture birthday surprise it to my son for his birthday and…
Gave it to my son for his birthday and he loves it. Every one he shows it to loves it. We will be sharing your website to others. Thanks
August 15, 2024
Reply from Pixels Photo Art
Thank you Joyce! That is kind of you! We're here for you whenever you wish to make a wonderful gift!
Thanks guys she looks great!
August 30, 2024
Reply from Pixels Photo Art
Thank you Chris for using our services! Anytime, we're here to help! :)
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10/10 start to finish
10/10 start to finish, no headache and to be fair the price is fair I got digital copy 48 for 13 hours service think it’s brilliant
August 26, 2024
Reply from Pixels Photo Art
Thank you Sameer! We're happy to hear you value our services as much as we do!
I appreciated being able to message a…
I appreciated being able to message a person to have a certain spot corrected in the photo.
August 13, 2024
Reply from Pixels Photo Art
Hi Marisa! Thank you for taking the time to leave a review! Yes, we don't use bots. We make the connection between the artist and the customer so they can communicate directly. Happy to hear you enjoyed our services!
Reply from Pixels Photo Art
Hi Brandon! Happy to hear you had a great experience using our services! Anytime!
They were quick to make changes
They were quick to make changes, regardless of how many I asked them todo!
July 22, 2024
Reply from Pixels Photo Art
Hi Deborah! Thank you for taking the time to leave us a review! Yes, with unlimited revisions, your satisfaction is guaranteed! As long as your revisions are part of the initial order and the materials you provided, we will revise until you're happy. Thank you once again, and hope to see you around again:)
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The photo was perfect and exactly how I…
The photo was perfect and exactly how I described wanting it. Thank you!
July 10, 2024
Reply from Pixels Photo Art
Thank you, Elizabeth, for your kind words! It means the world to us!
This company was EXTREMELY rude.
June 25, 2024
Reply from Pixels Photo Art
Dear Customer,
We always value our customers, but this doesn’t mean we can break our policies, no matter what tantrums or spoiled behaviour you'll show.
You paid us $35.89 to create artwork from your photos, not for the right to insult and threaten us.
We're sad to see you took our explanations as rude, but here they are again:
You initially ordered to add the deceased as transparent but later requested, as a free revision, to make the deceased fully visible. We explained to you that making the deceased fully visible costs $17.06 more. You hired us per request, not per hour. Adding one deceased as transparent costs $35.89, while making one fully visible costs $52.95.
You said that we’re trying to take advantage of you, but your threats and this review proves otherwise.
It’s a pity to see you trying to damage a company that refused to do work on your own terms and prices.
I made several revisions with no…
I made several revisions with no problems. It was such a simple process and they were patient with me until I got the picture exactly how I visioned it.
June 9, 2024
Reply from Pixels Photo Art
Hey Joni, we're happy to read that you've had a wonderful experience! We're here to help if you're looking to make more personalized gifts!
Part of the head is missing o the photo…
Part of the head is missing o the photo you sent. I where is the other photo that I paid for?
June 12, 2024
Reply from Pixels Photo Art
Hey Richard,
We're surprised by your negative review since you downloaded both files and didn't address any concerns directly. Let's clarify a few things:
1. With unlimited revisions, we're always ready to adjust until you're satisfied. There is no need to leave a negative review. You can request a revision instead!
2. Perhaps the reason you see the photos cropped is that the thumbnail preview on your device might only display a portion of the image. Please open your photo to view the complete image.
3. You've received and downloaded both files via Track My Order. These actions can also be seen in the Event History section of your order.
4. We have not cropped your photos. We preserved the original ratio and focused solely on removing damage, improving quality, and colorizing them. Additionally, no heads have been cropped.
5. Given the condition of the original photos you provided and the fantastic results we've achieved, we consider that your dissatisfaction is due to technical issues on your end, which are not in our control.
But please let us know through the Track My Order page messages if you need any changes. We're here to help and make sure you get exactly what you want.
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They were really helpful and friendly…
They were really helpful and friendly and gave me 48 hours to make changes so it was perfect for how I wanted my picture
June 3, 2024
Reply from Pixels Photo Art
Thank you so much for your kind words Jess! We're thrilled to hear that you had a positive experience with our team. If you need anything else or have more ideas in the future, feel free to reach out. Enjoy your picture!
Reply from Pixels Photo Art
Thank you kindly! We shall wait for your return with crossed fingers!
What you sent me for a sample looks…
What you sent me for a sample looks like a cartoon. I ha
May 19, 2024
Reply from Pixels Photo Art
Hey Michael,
I saw you downloaded the artwork and issued a chargeback after, even though you have unlimited revisions available. We’re a bit puzzled as to why you didn't request revisions instead so we can get the artwork to your liking. We're sad to see you chose this approach but know that we're here to help if you change your mind.
Thanks!
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