Plaid Reviews 184

Plaid is a dangerous company with suspicious ulterior motives. Do not trust this company!

Today I wanted to transfer some money from my Robinhood account to my checking account. This is the first time ever I asked for money back from Robinhood. So far I have only transferred into Robinhood many thousands. For the transfer out, Robinhood now started a lot of shenanigans, including verification of my bank account and myself, though I used the same account to transfer in dozens of times. There where Plaid comes in. Plaid wanted me to log into my bank account, which I did. Then it wanted permission to access my balance history, transfer history, all other account info and other things, which seems so much way and beyond my account verification. I had to decline. I wonder to what end Plaid wants access to so much of my critical financial information. Beware!!!

I tried distributing cash out of my Equity Trust online account called myEquity.com which apparently uses a 3rd party service from Plaid. After stepping through an online distribution wizard the Plaid service takes over. Once authenticated to my personal bank through Plaid I get errors about my identity even though I've already authenticated myself. Customer Service can not nor will they even attempt to trouble shoot what is going on. They will refer you to Plaid but can't even provide a phone number or other contact information.

I have a Robinhood Investment account. When I signed up to Robinhood I provided them with state issued photo ID, bank account number and everything that was requested by Robinhood to open my account. I was contented to use Robinhood because of the "ease" of doing all my transactions directly through the Robinhood portal. I was not informed of a change in the portal requirements for transferring funds to and from my bank account prior to discovering that the change had taken place, and that it is "implied" that I have "privacy rights" yet I have been communicating these "rights" to Robinhood, and my desire to "opt-out" of the Plaid Service. I informed Robinhood that I did not choose to opt-in to the Plaid service, because I have no business in the UK, therefore the UK has no need for any of my personal information, or to be actively incorporated into any of my transactions w/Robinhood. After reading the Plaid terms I recognized, and informed Robinhood, that if it was a ligitimate service, Robinhood could just give them what they require since I had already given the exact same credentials to them when I opened my account. The Plaid popup still persists, and the support have not given me any method to circumvent this account access requirement despite several attempts at doing so. My point here is that you definitely need to read "Plaids terms & privacy statement"; I believe that you will find it very disturbing considering that says that you "will be shared" ambiguously with undisclosed other parties! It's been two weeks now, and I'm still trying to transfer money from my Robinhood account w/o using Plaid! I don't trust it!

Plaid is now connected to Western Union, through "Instant Transfer". I mqde everything correctly. The money was withdrawn from my bank account and now, 24 hours later I am still waiting for my money to arrive. There is no cuatomer service from plaid, so that means that I have to talk to western union. Whom dont have a way to solve this problem or give me a timeframe where I can take my money from WU ofice. If I knew this I would ise normal transfer knowing the timeframe where I am going to get my money. Not with, as Western union said: no timeframe for me to get it. It is not that much but By what I read in here, the experience was not good either.

Double charged my account for an authorized charitable donation. No customer service to resolve this at Plaid. Unreliable company. Do not allow them to be intermediary for any payment for you.

John Hancock uses this service for my account in linking to my bank account. First off the app wanted my username and password to my bank account which I surely will not put out on the internet. Then it asked for routing and account number which I provided for micro deposit. No numbers show up or come with my micro deposit which are required to register. Got a text message to click on link to proceed. Clicked on link and invalid URL message shows. Tried to contact Plaid and are no help because they have no one to speak with or to answer questions.

If you’re a banking or financial institution, prepare for a ton of upset customers / clients.

Clients / customers: if you use a bank or financial service who uses PLAID, prepare to set like an hour of your day aside every couple of months to resolve issues with your banking apps.

Data breach.
Watch out guys.
Do not verify your bank accounts with plaid.

Utter crap. Simply doesnt work. Cant login most of the time, link to Wise doesnt work, link from Alpaca doesnt work. As a Software Eng myself, I'd be ashamed to release this rubbish.

I connect the right password. Then they want my security questions - I answer correctly, They want the second security - I answer correctly. Then they want a email code that NEVER arrives!!!

After finally getting into the account. They are requiring me to connect EVERY SINGLE account and not just my business account that I want Wave to have access to without another option. I can't uncheck boxes.

This is the worst verification system ever!!

Since Plaid started partnering with Fiserv, none of the apps I use to connect to my bank via Plaid work anymore. Tech support chatbot is unhelpful in resolving my issues.

Update: the issue was not with Plaid. It was an internal issue at Associated Bank. I can’t blame it on Plaid, although because of what happened, I’ll be more likely to do an in person withdrawal and deposit

I used Plaid to transfer $10k from one of our bank accounts to another account I have at a different bank. It has been one week and no money has appeared in my other bank. You can’t call Plaid, so all I can do is submit an online customer service request. I am ready to lose my mind over this. Don’t use this service!!

Great! App!

My experience with PLAID and Wave was the worst mistake I made for my business. I had an issue with my email server and decided to switch to a different one. Unfortunately, I forgot to update my email information in the system. This led to several days of frustration as I tried to get help from Wave. Despite multiple attempts, they eventually told me they wouldn’t assist me.

I also tried using the PLAID link, but had no luck there either. The link didn’t provide any useful information or solutions. Then I attempted to use their help chat, but the AI bot kept spinning me in circles, and I could never reach a human representative. The bot’s responses were repetitive and unhelpful, making the situation even more frustrating.

Finally, I managed to get through to an account manager, but the help I received was no better than what the AI bot provided. The account manager’s responses were generic and didn’t address my specific issue. Today, I am removing my company and any other connections with PLAID and Wave.

I tried to use plaid to confirm bank account. Tried to use numerous times. Nothing worked. I had the information correct. Now I can't use endeaver.

Plaid is a complete scam from a lender perspective. They make promises about getting on the implementation calendar but you can cancel if you don't move forward. Stay away from these sharks.

I've used plaid multiple times and each time the process is agonizingly slow, glitchy, and complicated. This is coming from a tech savy user their 20s! After spending at least an hour, it works only half the time!!! Please whoever is reading this review avoid this company unless you want to drive all your customers away!!!

Worst company. Does not update their data and keeps accounts frozen (held hostage), until YOU fix their outdated tech. Don’t join any company that uses plaid for verification of your bank account!!!!

If I could give 0 I would. My apartment complex demands their residents can only pay through this "holding/resident portal" company. No other payment accepted. I tried to pay via my debit card but it says complex does not accept debit. Now you must provide bank ID and password. I understand then they contact you to provide routing and account number. Their privacy policy is NOT a privacy at all. I have not given this debit card number to anyone for many months. Just a few days later my account is wiped out by someone using my debit card to purchase a $341.21 trampoline from Amazon. Of course, now that I threatened to take complex to court for refusing cash, debit card... They have given me permission to use cashier check trying to make me think I am a special case. Cashier checks are backed by holding companies guaranteeing the payment. This Plaid has tons of complaints and will micro track every penny you spend and obtain all historic financial records. Of which their privacy policy says will never go away, any mark will be permanent! Next step police report and letter to the Distrct Attorney! Keep in mind they no doubt, pay to try and raise their pathetic ratings, so it is safe to assume ratings are likely much lower.

Citibank uses this and when plaid attempted to access my local bank ,my bank locked me out of my account over the weekend.Security question would not accept answer. I cancelled the Citibank credit card after only having it for less than 12 hours due to Plaid causing my local bank to lock my account .I have to wait til Monday to call my bank to unlock my account because of Plaid!