I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helen was extremely helpful
Helen was extremely helpful, taking time to explain everything about the new contract.
June 5, 2026
Unprompted review
Helen was very helpful and managed to …
Helen was very helpful and managed to nearly halve my monthly bill .
June 5, 2026
Unprompted review
Thank you David
Davidas was extremely helpful. He explained everything clearly and found me the best deal. Thank you!
June 5, 2026
Unprompted review
Excellent service
The service received was good, however it took until the third operative to solve our problem, her expertise and application of her knowledge was impressive
June 3, 2026
Very easy and helpful person to talk to
Very easy and helpful person to talk to .
June 4, 2026
Unprompted review
No service, no resolution
Old sim cancelled on renewal and new sim requested for better network coverage with phone. Phone came but no sim. Esim sent but new phone faulty and can't read it. Hours and days spent talking to bots, customer service (by borrowing phones from other people although lovely ended up looping the same process that didn't resolve it) Requested refund. No response. Requested contact be cancelled as within the 14 days cooling no response. Still without a working phone no sign on getting on the network in sight nor response to trading acts request.
I am currently taking my maternity and have a newborn at home and this is the only line I have therefore leaving us completely isolated and uncontactable. This has meant dragging a newborn out to try and visit agencies as can't contact them and missing important health appointments. It's not only inconvenient but dangerous. I have been a loyal customer for 10 years.
June 4, 2026
Unprompted review
Reply from plan.com
Hi Victoria,
Thank you for your review, and we're sorry to hear of your recent experience.
Could you please get in touch with us directly with your account details so we can investigate and get this resolved?
We're sorry for the inconvenience and look forward to hearing from you.
Best regards,
Plan.com
Best tele salesmen I spoke ever in my…
Best tele salesmen I spoke ever in my life
June 4, 2026
Unprompted review
My customer service agent helped me throughout the call if there was anything I needed help with or questions I needed answering he was happy to stop and explain for me
Very pleasurable experience. All sorted without to much fuss anything I needed was explained.
June 4, 2026
Unprompted review
Helen is GREAT!!
Helen was extremely helpful understanding listened to my issues and resolved them very quickly and easily
June 4, 2026
Unprompted review
Polite and knowledgable
June 4, 2026
Unprompted review
Helen was very accommodating as it took…
Helen was very accommodating as it took a long time for her to get hold of me. Her tenacity and helpfulness is greatly appreciated. Thank you
June 4, 2026
Unprompted review
I feel very disappointed with the…
I feel very disappointed with the support I have been given when trying to switch to another provider. My 36 month contract has come to an end and it has been extremely difficult trying to obtain a PAC code which I requested via text message as advised on Tuesday. When I have had to do this before with other providers it was instant. I have also emailed in several questions which have not been answered, just an AI response which didn’t answer the question. I have requested a speak to someone with no success. I feel this is very poor given I have been a customer for 36months!
June 2, 2026
Reply from plan.com
Hi Joanna,
Thank you for your review, and we're truly sorry to hear about your experience.
We can see that you have recently been in touch with our team by email and we will be reviewing this and getting back to you directly very soon.
Thank you for your patience.
Best regards,
Plan.com
Didn't have to wait too long
Didn't have to wait too long. Clear response and helpful advice given.
June 4, 2026
Unprompted review
Patient explored everything well MJ)
June 4, 2026
Unprompted review
Easy and convenient help from MJ.
Easy and convenient help from MJ.
Good prices too
June 4, 2026
Unprompted review
Well excellent job very happy thank you…
Well excellent job very happy thank you helen
June 4, 2026
Unprompted review
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