plan.com Reviews 17,999

Owen was very patient and helpful with my query

I'm not sure what buying experience I am expected to review but customer service wise, I'm not impressed with as the issue I addressed was not solved and has not been for several years, when setting up an online account so you can see what is going off, bills, renewal dates etc. that is what you expect but to be told time and time again you do not have access to these things is unacceptable and pointless.

I’ve had a very bad experience with this company. It’s not just me—any genuine customer who has dealt with them is unhappy. Some of my friends have also signed contracts with them, and they all same situation like me.

Their company works under another company called PCG. There is a person named Sam who works there. He lures you in with cheap rates. Once you sign the contract, they increase the prices and then start saying things like your data was used, or this charge happened, or that charge was applied.

They first gave me a contract for £14 per month. I still have the chats as proof. Then they increased it from £14 to £43 per month. I contacted Sam at PCG and asked what was going on. He said that Plan. com had overcharged me and that he would refund it.

After that, they kept issuing refunds for about three months, but they never actually brought the bill back down properly. Instead of £14, I was still being charged around £30 per month, and some of that money was refunded later by PCG.

Then one time I went to outside UK, and I didn’t even make any calls—only received two one-minute calls. Still, they charged me an invoice of £151. They claimed I had been making calls and sending messages, which is completely false. I tried a lot to resolve it, but nothing worked.

Because of all this, I would not recommend this company to anyone. If anyone wants proof, they can contact me via email—I am ready to provide everything.

Another issue I had was with my eSIM. My eSIM was deleted by mistake, and my number was down for five days. On the sixth day, they finally gave me a new eSIM, but they kept saying there was a system issue and that they couldn’t provide it earlier.

Overall, this is a very bad company. I can’t even give them one star. From my side, they are basically zero out of five stars.

5/5

Good customer service

Excellent communication and problem solved in minutes thanks

Absolutely terrible customer services. Nice enough people but don't have a clue. Also, beware - salesperson tricked me into second contract with promises that weren't delivered and I ended up much worse off with no get out clause. I will gladly go to court with their recording of the sale to get out of the miss sold contract. They cut me off for disputing the bill after much effort and time spent trying to resolve. Once reconnected they didn't follow up for 5 months. Still not resolved and I will not be paying anything.

Very helpful in helping me set up my new sim made it so simple

Alexandra a pleasure to deal with

Spoke to Tom who was really great. Very helpful and clear and was happy tonstay on the phone to help me through my query. Thanks Tom

The service advisor was helpful and polite he also reduced my monthly bill.

Owen explained everything I needed to know clearly as he could he was very helpful and patient with me 😊

The CSM adviser that help me was very professional

Abbey was polite and efficient at answering my questions

Alex once again was amazing, knowledgeable, and efficient at sorting out my SIM card.

Can’t thank her enough. Thank you.

I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my problems out which was so kindly of him . And I feel so much happier

Helen was extremely helpful, taking time to explain everything about the new contract.