Plastics Hub 

Excellent service driver went above and beyond to help me with putting the items in a safe place really appreciated have used before would definitely recommend

Order from 25/12/24 never been delivered. Tried to cancel and get refund- impossible, although they every time promised to give my money back. Time wasters!

Now I have a Fake replay! Of course they want yo safe their reputation. I have cancelled the order on 6/12/24, and until now I don’t receive the refund.
I can recommend to anyone to avoid this company!

My single piece of advice if you really must buy from PlasticsHub is to make the driver sit and wait while you check every single item off your order, including opening the packaging to ensure they have shipped exactly the items you ordered. If you have been sent the wrong item you only have 2 or 3 days to alert them otherwise you get an unnecessarily blunt and rude response from their sales team even though they have made the error...

Ordered a sample from this company as I found their prices were slightly cheaper than most. When the sample arrived I found it excellent quality so ordered one panel to use as a feature in my downstairs toilet. Commutation was excellent and the delivery driver was very respectful and followed instructions to leave in our safe place. I was nervous about the panel being damaged as we’ve had panelling before but pleasantly surprised when opening it, it was packaged well and in one piece. It was easy to cut and install and we did this ourselves. It looks amazing! I’ve not found this particular design anywhere else and I’m really happy with the outcome. I would use them again for future products.

I ordered 9 lengths of Hollow Soffit Board plus 3 lengths of J trim end cap on Wednesday morning and to my total surprise it turned up just over 24 hours later, fantastic.
I had looked around at various companies online for the items listed and found Plastic Hubs to be the most competitive with good reviews.
I can recommend this company to anyone wishing to buy anything similar to myself.
They also email you back very swiftly if you having any queries.

I was short delivered 6 lengths of gutter, luckily the driver unloaded in view of the CCTV so I had photographic proof of what was delivered. Almost a week after they admitted the shortfall I'm still waiting for the 6 lengths of gutter. I've asked to speak to the manager but was told no as they are very busy. Everyone makes mistakes that's human, how you rectify those mistakes is customer service. You plastic hub have terrible customer service

The service was exceptional when plastics hub reached out to leave a review i was more than happy to!

To explain i had few issues with products so i called them and they assisted and saved me money on my order after explaining on trims! The price was great and order placed. I had the local GAP depot turn up next day completing the delivery which was spot on with no issues. The plastics hub were super helpful and GAP spot on working with them

Thank you ever so much with everything and really happy customer

Yours grateful
Mr J Patel

I am writing in response to the company stating my last review was false.
My order was not delivered and i am still waiting please advise why.
I have still not received a refund you may have processed it however it is not in my bank and looking at some of the other reviews there is clearly a problem with your refunding process.
Instead of blaming customers for your poor customer service please take the bad reviews on board and use them to improve.
I say again my review was not false and look forward to your reply,

We have used Plastics Hub for the first time and we were pleasantly happy with the products, quality and service we received. The customer support lady we spoke to was super helpful and despite missing an item off they were easily able to add and get sorted on the same delivery.
Thank you for all your support and help.

Really poor service. One of the items sent in the order had the incorrect size. The right size was ordered but the wrong one was sent. unfortunately, it was cut before the incorrect size was realized. When I got in touch with them, they refused to replace it on the basis that I hadn't checked the order and that the item had been cut already. Not even an apology for sending the wrong item. Total arrogance and no willingness to help. Go with a more reputable company.

UPDATE: Just goes to show their business ethic in the response to the review. Rather than address the issue they’ve chosen to resort to lies in response. No evidence of incorrect size was requested. Would have happily provided. No mention of ‘stock check’ on email exchange with me nor of any photo evidence of delivery. As if each item is measured upon delivery with a photo!! They just a point blank refused to resolve the situation in anyway. Pathetic!

UPDATE 2: I'd be interested in seeing that email evidence where you requested proof. More lies. I have the proof if you want it but you didn't ask for it. And you are refusing to replace anyway so it's pretty irrelevant anyway.

In brief. Ordered guttering and fascia capping on a Wednesday evening. First delivery came Friday morning and the rest Monday morning. Great products, fast delivery and friendly helpful driver. Then I had a problem my end. The fascia boards I was going to cap over turned out to be more rotten than I thought. Contacted Plastic Hub (on a Saturday and they responded same day) they offered a full refund on the capping. New full fascia boards ordered, they arrived on Monday and capping picked up. Full refund for the capping issued today (Friday). Great products, excellent service and communication. Will use them again and based on my experience highly recommend them.

Superior quality.

I found what I was looking for, and the young woman on the phone was really helpful when I called to get reassured. The product is terrific, fitted well, and looks fantastic. Many thanks!

Great product, priced correctly, material easy to work with, and great customer experience over the phone.

No hesitation whatsoever with recommending plastic hub to everyone.

My house renovation is nearing completion and I couldn’t be happier with the results.

Paul from Warrington Cheshire 🙂👍

Poor customer service on returned products, Plastic Hub do not answer the phones. Every e-mail received from Plastic Hub states that a refunded has been completed though monies have not been refunded, very frustrating company to deal with.

I am a first time buyer from Plastics Hub. The service I received from the Branch Manager was truly excellent. She was very polite, helpful and efficient. Due to urgencies on my Project, she made significant efforts to locate and arrange for the delivery of my Order for the very next day. My Order arrived exactly as promised the next day. I cannot fault the service that I received in any way whatsoever. It was first class ! I was also kept informed at each stage of the process.

Bathroom panels advertise as white high gloss, they are infact a lavender/ light grey. Absolutely no match to the white shower tray.
Panels arrived damaged had to wait over a week for replacements.
Ordered 10mm edging trim and corner profiles, They sent 8mm edging trim an corner profiles. Had to wait for replacements to be delivered.
The panels are not white in any form.
DO NOT USE THIS COMPANY.
They refuse to answer emails concerning a refund and return.

Ordered a piece of fascia that took over 3 weeks to arrive. When I chased it I was told it would be delivered on the Wednesday. Went out of my way to pick it up only to find out it hadn’t been delivered. Fair enough, sent an email to complain about the wasted trip, was told don’t worry it will be with you next Friday.

Low and behold it gets to Friday, I email plastic hub and they tell me that it’s ready to be picked up. I go all the way down there only to be told it’s not been delivered and I completely wasted my time for a second time. When I emailed my complaint through I asked about any kind of compensation for wasting my time twice. Recieved a very blunt email saying PLEASE NOTE WE DO NOT OFFER COMPENSATION.

Today I went to pick up the fascia, on the way home someone from plastic hub rung me up and asked me if is still wanted the fascia (despite emailing the day before saying I was going to to pick it up) I explained the situation and the person on the end of the phone didn’t even offer an apology.

All in all this company doesn’t care about wasting your time, and offers no compensation despite making you travel out of your way for no reason. I would avoid this company at all costs.

Top notch from plasticshub was amazing the delivery I ordered in south London Friday evening… to my astonishment come Monday morning (yes today!!) it got delivered.

Fast reliable service and already got my next products order ready for delivery

This is the first time that I have ordered from Plastics Hub and I am really pleased that I found them after looking at alternative companies. Very efficient in terms of delivery - I couldn’t believe how quickly my order arrived - I wasn’t expecting it for at least another 3 days! Also very happy with the quality of products.