Plastics Hub 

5 out of 5 service and products

I rang plastics hub to order some shower panels they very kindly advised to email which I did to get some samples. Some charge but they sent 5 samples free of charge and was so happy with the quality and design it was too hard to chose!

Having decided on the metro tile it was delivered in a couple days from a super friendly driver who assisted in helping me load into the house and waited whilst I checked them.

Now all installed look amazing in the shower enclosure as a feature of the bathroom x

Excellent service from the whole team at Plastics hub, was pleasantly surprised to see my order delivered within one working day.... the driver was excellent and the quality of the shower panels are fantastic
Being such large panels, other companies either take there sweet a** time or charge extortionate prices!

Will be back for my next project for sure with no hesitation :)

They wouldn't deliver my order because of my location which is 70 miles north of Glasgow.

Placed my order with Plastics Hub on the Sunday and recieved this by the Tuesday, Which is before the 3-5 working day time frame given to me upon ordering. I even called up on the Monday to add to my order which still came with my delivery the following day! The girls in the office were super helpful! By far one of the cheapest places to get my plastics from. Service was great from start to finish. Highly reccomend and will use again.

I ordered facia boards and accessories at 9pm the next day delivery was chapping on my door even though delivery was supposed to be 3-5 days ...I'm very impressed ..well done

Absolutely brilliant company! Recently ordered new fascias, soffits, guttering and fixings. Excellent value and quality. Delivery was very quick. Would definitely recommend. Thank you Plastics Hub.

We received the fascia damaged but did not want to wait longer for another length. We decided to use it and fortunately the damage part can be mostly hidden. We contacted the company to see if we could have a partial refund but they would not , we could have a replacement but didn’t want to wait again. Not very good customer service really and will not use again. Customer service asked about partial refund but director refused .

Absolutely great service all round, they delivered the product in pristine condition and even went out of there way to ensure everything was correct

Really top notch service guys

Items arrived damaged. Sent photos to their customer services who after seeing the photos told me that they arrived in pristine condition even though the items come with no packaging or protection (I.e will gaslight you and tell you your items didn’t arrive damaged).

You have to arrange your own returns even for large items and after the multiple gaslighting and rude emails from customer service I didn’t trust they would refund upon return anyway so took it up with my credit card company instead.

Wrote a previous review (which they responded to telling me I was the rude one 🤣 but it’s nice they get to show there communication style for everyone to see) - thought the general public would like to see the photos attached.

There returns policy is: “The items must be returned in the original packaging and in the original condition. The items will be inspected once returned. We will then be able to process a refund.” But FYI they will deliver the item with absolutely NO packaging and refuse to believe you when you explain the damaged ORIGINAL condition it arrived it! So you’ll spend time organising a courier company and packaging for a 2.5m item then they’ll refuse the refund like I have seen them do to other customers.

There website says: “Should there be any discrepancy with the items delivered you must not sign for those goods and contact us within 2 working days to notify us” so if the item is damaged you have to tell the delivery driver. Unfortunately they give you 3-5 day window of delivery so you actually aren’t sure exactly when it will arrive. They would therefore expect you to take 5 days off work waiting for it to arrive so you can check its damaged when it gets there and not accept the order… Customer service said this to me when I contacted them about the damage - again basically gaslighting me asking why I didn’t say something to the driver when I wasn’t there because I was working and our contractor kindly took in the order. There website completely contradicts their confirmation email which says you have 2-3 days to let them know there is an issue and i emailed them that night as soon as I got in!

If only plastics hub spent less time worrying about their reviews rating on trip advisor and writing fake reviews (they respond quicker on trip advisor than they do on email!) and more time improving their customer service training and visibility of their awful returns policy on there website.

Genuinely could list another 100 problems and concerns I have with this company. I have never in my life ever left a bad review for a company before but I feel so strongly about my rude interaction with this company if I can help even one person to not order from them and go through the stress I’ll be happy!

They need to improve their returns process. Customer has to arrange their own return service and it is not easy to find a courier service who accepts the large items.

Great service both delivery a customer support. Really quicky

STAY AWAY, if I knew and read the comments I would have stayed away plus they FAKE THEIR REVIEWS to make them look good overall. We agreed on a return with full refund because the product was wrong. However once the items had been returned they stopped replying to my email even tho they state wonderful customer service on their website. Plastic Hub is a middle man company because they started to blame another company for not giving a refund. They take your order and o place the order with another company. PLEASE STAY AWAY if you don’t want the headache.

Added toward the comment

FALSE COMMENTS?? shame I can’t add screenshots to this review because it would show that you did email me on the 23/11 and i replied back to that email asking for an update on the 30/11??

The email you sent me as quoted

We have chased the branch we will chase again tomorrow as we can’t see any reply

I did not receive any refund on the date you said or after. I have contacted America express and no refund has been issued and the ARN number you have given does not help?

You can email me on
Randeepsangha@hotmail and I will send you the screen shots.

Wait for your reply.

Update:

Where have you sent the screenshot to?

You must of received an email because I replied to the email that you send and we have had a number of conversations prior on the same email.

Still waiting for the screenshot?

Overall good experience. Would highly recommend the plastics hub and products good, delivery good and all installed no issues to report.

Absolutely terrible company to deal with. Materials purchased with 3-5 day delivery stated, 3 weeks and still no delivery. No access to discuss problem with any member of staff, phone always on answer mode. We strongly recommend you do not use this company.
Your reply is incorrect we have emailed you our other email address and have not received a reply, unacceptable level of service !
Eventually received a telephone call from Plastic Hub customer service. Somewhat confused with their excuse for non-delivery as they have delivered materials to the same address / site a few weeks ago ( Feb 24 ), contractors are on site from 07.30 - 17.30 to receive any deliveries. Customer Service continued to be obstructive and unable to confirm an actual delivery date for the now 3 weeks late and paid for materials. We had to point out that our contract is with The Plastic Hub and not their supplier, it is The Plastic Hub's responsibility to ensure delivery is in accordance with the time scales stated on their web site which clearly state 3-5 days. Their customer services admitted they cannot fulfill or have any control over the timescales stated on the website.
This is a bad company with no regard to commitments made on their website and a reluctance to resolve any issues arising from the mis-representation . Do Not Use.

This order has now been cancelled.
The Plastic Hub customer Services did not provide a definitive delivery date or any alternative help.
No rudeness or aggression was exchanged by either party.

We advise anyone considering purchasing from The Plastic Hub - Do Not Use This Company .

A simple website for someone like me who has no building experience! Suggestions for what to include with the order. Excellent after-sales service as well.

Ordered bathroom cladding from here only received an email about the delivery once I’d contacted them about. It was put up whilst I was at work & was nothing like what I was expecting. I was unable to order a sample as I have done from all the other places I was checking out and had lots of them put up around my bathroom with 5 in the white shimmer from different places so I was expecting this to be the same how wrong I was. It actually looks lilac now it’s up and I hate it as I wanted white. I have only just had my other bathroom done in September last year purchased from the Panel Company in white with bits of sparkle in and it’s really nice. I sent them an email 23rd February and put photos of both my bathrooms explaining how disappointed I was in the colour and have heard nothing from them since!
Update: Certainly was not expecting a response like this!
The site does not let you purchase samples like other sites do and I am merely saying that the white sparkle I already have in my other bathroom I didn’t want both being the same but if you bothered to read my email I originally sent you with the photos of both bathrooms then you would see what I was talking about!

this is Not my first order and not the last, Plastics Hub Discount always comes through with a sensible price for what we need and the ordered item arrives in a timely manner, not lost or damaged. thank you very much

Purchased on Saturday the 24th of feb
No email to confirm by Tuesday ,so phoned office after several attempts to get through as kept getting out of hours voicemail.
Probably respond with “having phone issues” like some of the others I have read from months ago.
Told to look in junk like I always do just in case then said they will send another response ,which I received
While on the phone I asked on the delivery date as that wasn’t in an email ,the woman said she will find out
Which I got a response to have delivered on Friday the 1st of march.
Left a lad there all day just to make sure it would be received.
Coming to half 3 on march the 1st got concerned as had nothing from the labourer, so emailed as no one was taking calls in the office as per norm got a response to say it would be at the address no later than half 4 ,well this was written 45 minutes after that as I got no delivery ,and now have requested a full refund for failing to deliver on time.
Should have just gone to eurocell and spent the extra £30 it turns out as I’m now out of pocket £120 for labourer and delay on the job.

Great communication, shipped on time.Although the box that had the upright vinyl fence pieces was falling apart, and a few pieces were hanging out by the time it arrived, everything was still in good condition.The longer box with the horizontal pieces arrived in good shape. thanks to plastic Hub team

Purchased on a Sunday and received in two days as expected. When comparing the prices for identical panels from several companies, I was quite impressed with the products' good condition upon arrival. I'd buy from them again in the future.