Plas Weunydd Reviews 

96
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently describe the stunning natural surroundings, beautiful mountain views, and peaceful atmosphere, making it a wonderful destination for a relaxing getaway. Additionally, local guests and travelers consistently praise the exceptionally friendly team members, cozy accommodations, and fantastic amenities available throughout the entire property. However, some customers also noted occasional service shortcomings, mentioning specific instances where staff members seemed difficult to locate or unengaged during their visit. A few others also experienced minor inconveniences regarding inconsistent meal temperatures, limited local dining options, or noticeable background noise from neighboring areas.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members across reception, restaurant,... See more

Location

Consumers find location to be positive and well situated for exploring the surrounding area. Reviewers... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean and spacious rooms with... See more

Quality

Clients share ambiguous opinions on quality, highlighting both positive and negative experiences. Many... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hotel was very welcoming especially with the dogs. Room warm and comfortable and hotel staff all friendly and always had a smile. My only niggle was the difference between the busy/quiet days in th... See more

Rated 5 out of 5 stars

Plenty of space to park our car and easy access to the hotel. Staff were friendly, helpful and nothing was too much trouble they were a real credit to the place. Our room was spacious with great views... See more

Rated 5 out of 5 stars

We had a fab family weekend here in 2x glamping hut, fantastic facilities in the huts and clean, very cosy with the log burner going. Each night we went to the main hotel for food and drinks, the f... See more

Rated 5 out of 5 stars

Absolutely amazing stay, Plas Weunydd is the perfect stay for a little getaway. The rooms and reataurant was absolutely gorgeous, so clean and the decor was so homely. We had breakfast and dinner here... See more


Company details

  1. Holiday Accommodation Service

Written by the company

Located in the heart of Snowdonia, our rooms offer a perfect blend of comfort, style, and tranquillity, making them the perfect hideout after a day of exploring. Choose from Plas Weunydd, our contemporary dog-friendly hotel, or one of our Glamping Tents that can sleep up to 4 or 5 people. For off-grid glamping, opt for one of our cosy Shepherd’s Huts, perched high on the moorland, offering an unobstructed view of the breathtaking scenery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

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Replied to 66% of negative reviews

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4.4

All reviews

(96)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Unbelievably bad experience

We arrived on Saturday 14/9/25 for two night stay. We were told we had not paid. When disputed it was found we had. Bedroom 10 was small and the en-suite tinny. We booked dinner for 7.30pm. There were very few in the dining room. We were asked if we wanted a drink, I ordered a tomato juice. The waitress looked surprised and had never heard of it! She offered me lemon and lime cordial, I declined and ordered a Perrini beer, it arrived in a plastic glass with Ice! The menu was very poor a limited, I was told this was because they only had a small kitchen. We just ordered a starter and departed. All the staff were very rude. Breakfast was worse, very limited hot food with cold plates. We were told we were late arriving at 9.50am. The reception had told us breakfast was served until 10.30am one rude member of staff said we should have arrived at 8am There was no apple juice or glasses. Scrambled egg was cold. We asked for tea on three occasions. Waitress said she was busy. It arrived after twenty minutes!
We were addressed by a member of staff who identified we were not happy. She gave us the option to check out and give us a refund which we accepted. We were told to reception and they would organise. We did and they said they could not process our refund. The following day they took another payment, not a refund. It has now all been refunded today. What a shambles, we would never visit again. There are better options around. Be careful a horrible experience. Martyn & Elizabeth Dury

September 13, 2025
Unprompted review
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Reply from Plas Weunydd

Good afternoon,

Thank you for your review.

We would just like to respond to some of your comments and share our experience during your stay.

Room 10 is one of our smallest rooms but also one of our lower-priced rooms.

I'm afraid we don't sell tomato juice and it isn't on our drinks menu which is provided to guests when they come to sit for dinner. Our team member did try to provide alternatives.

The Peroni was served in a bottle. The glass with ice was for the bottle of sparkling water you ordered. We do not serve our drinks in plastic cups and don't even have them behind our bar.

We feel we have sufficient options on our menu which is also on our website for guests to view before arrival. There are six starters, six sides, nine mains and six desserts to choose from which also include Vegan, Vegetarian and Gluten Free options.

With regards to breakfast, Sundays morning are extremely busy and sometimes thing do run out and we do our best to keep things topped up.

Our reception team could not process a refund on the day and needed to wait until a manager was available the following day to authorise the refund. Our receptionist put this in writing as requested by you.

When I spoke to you on the Monday, I explained how our booking system worked and how the refund would be processed. You also received a refund for the entire stay.

I would also like to add we get some amazing reviews about our staff and service and feel your comments are unjustified. I would encourage everyone to have a look at them.

I have followed up with every team member that was working during your stay with us and the feedback I received was that you were rude and abusive to every single one of them to the point where one of them was made to cry. To ask our staff if they even know how to do their job and if they understood English is quite shocking. Our staff work very hard and did not deserve to be treated that way. Not only did you upset our staff but also made our other guests feel very uncomfortable as they came to tell us that themselves.

Kind regards
Amanda Williams
Operations Manager

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Rated 5 out of 5 stars

The hotel was lovely and clean and dog friendly

The hotel was lovely and clean, almost new and in a beautiful location for fun and games, not that we did any, the room we had looked straight down the valley.
We have an evening meal, and it was delicious home cooked food hats off to chef.
Breakfast was ok, could be a little better, for instance the plates need to be warm not hot.
We definitely come back thank you team Plas Weunydd.

August 29, 2025
Unprompted review
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Reply from Plas Weunydd

Hi Peter,
Thank you for your reveiw, so glad to hear you enjoyed your stay with us!
Look forward to welcoming you back in the future.

Plas Weunydd Team

Rated 4 out of 5 stars

A brilliant two night stay

We were beautifully looked after by the young team of staff who were all very kind and helpful. Our room was lovely, the breakfast buffet excellent and my hamburger for supper a standout!

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

We visited the hotel recently while…attending the Welsh national sheepdog trials

We visited the hotel recently while attending the Welsh National sheepdog trial. We found the staff to be exceptionally friendly, enthusiastic and accommodating to both ourselves and our little dog. The hotel itself was very clean and fulfilled all our needs for the stay. If we are ever in the area again, we will definitely make our way to this hotel.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Glamping tents

Family of 5 and our dog staying in the glamping tent. We absolutely loved the experience, views were amazing, not many places you can have a bbq with a view like that! The glamping tent was great, everything we needed, we loved the bunk beds all having a sleep over together. We booked zip world whilst we were there and had a great day there.
The hill to the tents was steep but there were walkable paths and you are pre warned about this on booking.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great location and hotel…

Lovely clean hotel with staff that were very welcoming. There were 2 adults and 3 children in a family room which was absolutely fine for the few nights we were there. Breakfast and dinner were nice with a good variety for everyone. Location was great for zipworld, 30 second walk to the Llechwedd site and 35min drive to Penrhyn quarry.
We will definitely return!

July 24, 2025
Unprompted review
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Rated 4 out of 5 stars

Great stay

Smart, spacious rooms. Fantastic location for zip world, great views out over the hills and slate mine. Looks newly refurbished. Food was good.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely, friendly and welcoming hotel

I passed through with my mother and our 3 dogs and I’m so pleased I chose to stay here. The staff were lovely and made us feel really welcome. And the advice to walk the dogs at the slate mine and lake was absolutely brilliant. We really enjoyed our evening meal and breakfast too. Wouldn’t hesitate to stay again

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Shepherds Hut

Absolutely amazing accommodation and all round experience. Idyllic place with sheep for neighbours and a sauna with views that can't be beaten!
The golf buggys are super fun too.
We only visited the hotel restaurant once and the food was delicious. .highly recommend a stay in the shepherd's hut, 10/10 and worth every penny!

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect hotel for us

We absolutely loved our one-night stay in the hotel part of Plas Weunydd. The location was perfect for us to go out and explore Snowdonia. The room was clean and everyone working there was incredibly friendly and kind. Comfy bed, great shower, and delicious hash browns at breakfast! We also had a lovely dinner outside with views of the peaks. We booked via the hotel website and found we had a better price by doing so.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic as usual

Fantastic as usual, not stayed for a year due to a block booking.
Didn’t think it could be better but it was, staff great, hotel…..better.
Got a room upgrade.
Love it at Plas Weunydd ❤️

June 12, 2025
Unprompted review
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Reply from Plas Weunydd

Thank you so much for a wonderful review :)
We are glad you enjoyed your stay with us, and hope to see you again in the future!

Plas Weunydd Team

Rated 5 out of 5 stars

Fantastic location and hotel

Fantastic location and hotel. We were very well looked after (especially with a group of 48 A Level geography students and 8 staff!). The rooms were excellent and the food was super. All the students were very happy with their stay. Thank you so much!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people and great rooms

We had a great stay. The room was big and clean with quality furniture and fittings. The team were all amazing and very friendly. Great breakfast and the best cheese dip started at dinner!

May 31, 2025
Unprompted review
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Reply from Plas Weunydd

Hi Laura,
Thank you so much for your review, glad to hear you enjoyed your stay and the cheese fondue!

Kind regards,
Plas Weuyndd team

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Rated 5 out of 5 stars

Glamping on a hill, amazing views but be weary of rain

Although our experience was limited due to the thunder storm and persistent rain but the team at Plas Weunydd made their best efforts to keep our family entertained. They provided us with the Pizza oven and all the ingredients for kids to make their own pizza (we got this as part of our booking but forgot to claim it) however the team still honoured it and send us the full pack. The glamping sites was on a hill so they provided us with pick and drop to the car park in their 4x4 trucks which was very nice. Overall, it would have been an ideal vacation if it wasn't raining, since the views are amazing. Giving 5 stars as the tents are fully equipped and their team is very friendly and helpful.

May 28, 2025
Unprompted review
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Reply from Plas Weunydd

Hi Zeb,

Thank you for your review and well done for perservering the weather! Unfortunately that is one thing we can't control, but glad to hear the pizza oven went down well and you found the tents well equipped.

Hope to see you again with some better weather!

Kind regards
Plas Weuyndd team

Rated 5 out of 5 stars

Wonderful

From making the booking staff were extremely friendly and helpful, with all my enquiries via email
From the minute we arrived to the time we checked out all the staff were amazing so friendly. The hotel was beautiful, rooms were lovely
The hotel was very dog friendly , such a beautiful location food was beautiful
Honestly couldn’t fault it, we would definitely come back and be recommend to everyone.
Thank you to all the staff you were all amazing

May 21, 2025
Unprompted review
Plas Weunydd logo

Reply from Plas Weunydd

Thank you for your review.
We are so pleased to hear you had a great stay with us and hope to see you again in the future.

Many Thanks

Plas Weunydd Team

Rated 5 out of 5 stars

Glamping at its best

We staying in the Glamping tents for a 40th birthday as a family with our two dogs. We were not disappointed we had an incredible time and would highly recommend staying here, we paid for a few extras which were all in the room waiting, we dined in the hotel both nights and the food was lovely and staff helpful. The tents themselves have everything you could possibly need they were comfy and a great base for your adventure
Thanks again for everything we loved every minute!

May 16, 2025
Unprompted review
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Reply from Plas Weunydd

Thank you for your review.
We are so pleased to hear you had a great stay with us and hope to see you again soon.

Kind Regards

Llechwedd Glamping Team

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