Platinumcarsalesltd Reviews 

144
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their welcoming attitude, noting that the team is always ready to answer questions and make the process completely stress-free. Buyers note that vehicles are presented in immaculate condition, and people appreciate how the sales team goes above and beyond to ensure complete customer satisfaction. However, some reviewers were not happy with unexpected mechanical problems, mentioning serious issues that required extensive repairs shortly after purchase. A few consumers also reported encountering unhelpful communication and frustration when trying to get proper post-sale assistance from the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, honest, and approachable... See more

Service

Clients share positive opinions on service, noting that staff go out of their way to accommodate urgent needs... See more

Product

Users describe positive interactions with product, highlighting a wide variety of vehicles in immaculate and... See more

Quality

Customers had positive experiences with quality, highlighting that vehicles were well prepared and in mint... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a welcoming, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out... See more

Company replied

Rated 5 out of 5 stars

Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed o... See more

Company replied

Rated 5 out of 5 stars

My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we... See more

Company replied

Rated 5 out of 5 stars

Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-fre... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(144)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We found our car on eBay, messaged about it and had a prompt response. Plenty of choice when we went to view and no pressure from sales person which is always a bonus! The car is lovely, drives like a dream and I’m so happy with it! Thank you for a stress free purchase

November 26, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Rebecca, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service
Professional
Sorted everything out for my new car Absolutely thrilled with it
Highly recommend this car company 👌

November 29, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Debbie, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Fantastic service

Me and my husband visited the showroom after finding a car online we took a liking too.
From my husband viewing the car first to then going back over together later that day the service was second to none. There was no pressure to buy or followed around the showroom which put us at ease from off.
The guys are great and very friendly and certainly not rip offs and give broken promises just for a sale.
They are wonderful and I would recommend them to anyone.
We walked away with our perfect car that was that clean you could eat your dinner off it, absolutely spotless and buffed and shined to exceptional standards.
If your looking for your next car get yourselves there!!
Thank you all for a great service

Lyndsey and James

November 13, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

One happy girly with my dream Jaguar…

One happy girly with my dream Jaguar car. John was excellent and went over and beyond as I wanted the car there and then as soon as I seen it . There were two cars I was interested in, one more expensive than the other, but I fell in love with the cheaper option, and John didn’t try to push me to go for the more expensive option. John sorted my finance and saved me a few quid too. Amazing garage , I will def be going back again for next car purchase . Some beautiful cars at the garage.

November 24, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Kim, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Hi bought my Hyundai i800 from John and…

Hi bought my Hyundai i800 from John and got too be honest absolutely brilliant could not fault anything from start to finish buying it there was no stress brilliant company Will definitely be going back for my next vehicle thank you so much John

October 18, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Lucinda, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Bought our Range Rover evoke from John…

Bought our Range Rover evoke from John and the boys. They went above and beyond for us. Everything was easy and hassle free and anything we asked for them to carry out on the car for our peace of mind they done with no issues whatsoever.

October 30, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Cerri, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great Experience

I found the car through the AA website and it was exactly what I was looking for. Travelled 2 hours to view and was met with a great buying experience. John walked me through all of the car's history and arranged for the car to be delivered to me. After receiving the car I discovered that the lock nut was missing but John soon sorted everything out. The car was spotless when it was delivered and like new, and I'm very pleased with it. Highly recommend Platinum Car Sales for high quality competitively priced vehicles and great customer service.

October 23, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Peter, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Ford ST specialist

Saw car advertised online.exactly as it was in real life.very noligable and friendly staff.very quick and easy buying experience. THANK YOU ALL at platinum cars.

September 26, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Doug, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Down to earth people easy to talk to…

Down to earth people easy to talk to happy to answer any questions they spoke to me with respect made me feel comfortable will definitely buy off them again

September 23, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Stuart, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Matthew Cusack

Very helpful. Went above and beyond you can see from the showroom the stands they set when purchasing the car it was immaculate and they completed all work I requested and more before I collected. Would highly recommend.

September 12, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Matthew, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent service

Super helpful and knowledgable. Went above and beyond when I purchased my car. Car was also immaculate and they completed all work they said they would and more before I collected.

September 12, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Chloe, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent service by the team quick amd…

Excellent service by the team quick amd efficient couldnt be more happier highly recommend.

September 3, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Dan, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Quick & Excellent service

Quick & Excellent service. Highly reccomend. Thank you for getting our car sorted. 10/10

September 3, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Ebony, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

What an amazing team

What an amazing team, thank you so much my son is so happy, thanks for all your help

August 19, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Pamela, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 1 out of 5 stars

Using false service records using…

Using false service records using someone else logo and details. False service record vehicle since bought has cost over 2k and will prove with e mails to prove cambelt should of been done at 100k miles not done so even though records or shall I say false records say otherwise old vehicle worth 3k body kit fancie wheels traded for a high performance car fed with a load of shit and then sold for for 11.5k even lied to finance company if they pay to get this post removed guilty !’n u gonna have ure upcommance do not buy from this company. When I contacted garage after 4 weeks I had a dive threats and failed to repair the vehicle lied about my performance car and sold for twice the money got all receipts paperwork that I have had to pay for do not buy from this garage

August 16, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Natalie! have you even bought a vehicle from us??
please share what vehicle it was as i dont recall you buying one from us. Registration of the vehicle would be great.

Many Thanks
Platinum Car Sales Ltd

Rated 5 out of 5 stars

Fantastic service from staff at…

Fantastic service from staff at platinum car sales really pleased with the car exactly as stated would highly recommend if they have the car your looking in for

August 8, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Aaron, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 1 out of 5 stars

ABSOLUTELY AVOID JOHN MORGAN AND THIS SCAM GARAGE

I saw a van on social media.i contacted the garage (PLATINUM CAR SALES LTD) I called the garage and spoke to John, he told me the van was still for sale and was in amazing condition and a faultless van. (LIES) he also said the body kit on it he designed himself (MORE LIES) and had a full ford history. you guessed it! (LIES) I did not see the van in person as I live in brighton and the garage is in Wales. I stupidly fell for John's LIES and transferred him the full amount.
Upon delivery 5 days later I was absolutely disgusted with the state of the van it had mould all over the roof liner,cigarette Ash all over the dashboard and cigarette buts in-between the seat I have photo evidence of all of this! I took one look at the service book and knew straight away it was fake, not the original book and all the same fake ford stamp you get off ebay with all the same handwriting. When I rang John about this he just laughed and said he would send me £20 to get it valeted and told me more LIES as to how the service book wasn't fake. Just shows what kind of man I was dealing with. The next day I drove it approx 60 miles and the van went into limp mode with the engine malfunction light come on and black smoke billowing out the exhaust.i had a mechanic put it on a diagnostic machine and he said it was the dpf and injector needed replacing I HAVE PROOF
OF THIS)
Now I know why it was brought down on a trailer.
The mechanic told me this would cost a couple of
grand and to take it back.
I rang John and told him what had happened.
Straight away he blamed me got very aggressive
and said I had tampered with it!
I requested a full refund and arranged for a trailer to
take the van back to John. I returned the van
exactly 1 week after I received it. I arrived 10
minutes after the trailer had got to the garage, the
trailer driver told me when John knew I was also on
route he got into his range rover and sped off!! I
called john immediately to ask if he could return so
we could go for a test drive he told me some more
LIES and said he was busy and would not return
until the next day.
Two weeks after returning the van John sent me a
video going 100mph on the motorway (I STILL
HAVE THAT VIDEO) saying there's nothing wrong
with it, he's obviously fixed the issues with
the van!!!!
I paid £14995 for this van John offered 12k to buy it
back off me! (ABSOLUTE JOKE)
I flat refused this as I was entitled to a full refund
under the Consumer Rights Act and his own
website!!! I had to file for a court claim against
John because he blocked me and would not return my money which I encoured £800 cost to the court. As soon as he got a summons from the court he paid me back the £14995 back but I'm still out of pocket over 1k for the delivery of the van there and back

EVERYTHING THAT COMES OUT OF THIS MANS MOUTH IS A LIE. HE IS THE BIGGEST CON MAN IVE EVER MET

I STILL HAVE ALL THE PHOTO AND VIDEO EVIDENCE OF EVERYTHING IVE SAID SO PLEASE GET IN CONTACT WITH ME VIA FB OR INSTA IF YOU NEED ANY HELP. I HAVE NO REASON TO LIE IM JUST SIMPLY TRYING TO HELP PEOPLE.

DONT BELIEVE HIS 5 STAR REVIEWS EITHER THEY ARE PROBABLY AS FAKE AS THE SERVICE HISTORYS.

THIS IS THE SECOND TIME IVE HAD TO WRITE THIS REVIEW BECAUSE HE SOMEHOW GOT IT TAKEN DOWN BECAUSE I DIDNT HAVE A REFERENCE NUMBER?????.

WHAT EVER HE RESPONDS TO THIS WILL BE LIES SO CONTACT ME FOR THE TRUTH

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying from platinum…

Great experience buying from platinum car sales friendly staff great price would definitely recommend and buy from again

August 4, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Mark, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great experience from the guys at…

Great experience from the guys at Platinum car sales! Nothing was too much for them and made the purchase easy and hassle free! 100% recommend! Husband is also very excited with his new car. Thank you all!

August 4, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Laura, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Had a really good experience buying a…

Had a really good experience buying a car from John. He made everything straightforward, and it was stress free purchase. Nothing was to much effort for him. Fast response with queries. Had a minor issue and it was resolved straight away. Very pleased with our new car. Would buy from him again.

July 23, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Kellyanne, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look