Platinumcarsalesltd Reviews 

144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their welcoming attitude, noting that the team is always ready to answer questions and make the process completely stress-free. Buyers note that vehicles are presented in immaculate condition, and people appreciate how the sales team goes above and beyond to ensure complete customer satisfaction. However, some reviewers were not happy with unexpected mechanical problems, mentioning serious issues that required extensive repairs shortly after purchase. A few consumers also reported encountering unhelpful communication and frustration when trying to get proper post-sale assistance from the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, honest, and approachable... See more

Service

Clients share positive opinions on service, noting that staff go out of their way to accommodate urgent needs... See more

Product

Users describe positive interactions with product, highlighting a wide variety of vehicles in immaculate and... See more

Quality

Customers had positive experiences with quality, highlighting that vehicles were well prepared and in mint... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a welcoming, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out... See more

Company replied

Rated 5 out of 5 stars

Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed o... See more

Company replied

Rated 5 out of 5 stars

My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we... See more

Company replied

Rated 5 out of 5 stars

Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-fre... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(144)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, bought the car few slight issues, told me to bring the car straight back sorted straight away and provided a courtesy car in the meantime. Always available to contact brilliant experience with garage! 👍

February 18, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Gareth, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Bmw 118i

Bought a car from here today, highly recommended. All the staff was friendly, polite and welcoming. Can't fault them all at all. Great bunch guys. Car was spot on. tyre needed changing and they done it there and then so I could drive away too. Thank you 10/10

February 16, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Gareth, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

BMW X5 purchase

I recently bought a BMW X5 from John who made us feel very welcome and was really knowledgeable. The car was exactly as described from the website to the viewing and the price very fair. Can't recommend Platinum car sales enough! Thanks John.

January 17, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Kevin, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

I’ve recently purchased my new vehicle…

I’ve recently purchased my new vehicle through these guys . Absolute 10/10 service over the moon with how they dealt with the sale I would highly recommend to anyone.

February 6, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Jason, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 1 out of 5 stars

I wouldn’t trust them whatsoever

I brought a car and within the first couple of weeks I have problems so I took it to an independent mechanic to get what I thought was just one job done which was a knocking noise and it ended up being 11 problems with it which meant it was an MOT failure and it should never been put on the road. They had 12 months dodgy MOT put on it just to try and sell it plus there’s been other problems like I think called Mikey which only allowed me to go up to 80 miles an hour and I couldn’t not my car for two weeks.

February 7, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Vince, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Very kind and talkative

Very kind and talkative

February 5, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Gareth, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent service from my first enquiry…

Excellent service from my first enquiry to diving away my new Vauxhall Mokke.

John and his team were fantastic, friendly, welcoming and speedy 👍

I would highly recommend Platinum Car Sales.

January 31, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Victoria, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Well pleased made us coffee and really…

Well pleased made us coffee and really welcome did not rush us showed us round the van left us to check it our self and take it out for a test run 😀 really happy with them and the van would recommend 5***** Keith &janet

January 31, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Keith, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great company really nice guys

Great company really nice guys . Had the car same day fast process valet was excellent . Had the car two weeks now no problem. Highly recommend

January 9, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Sarah, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, lovely selection of cars. made buying the car a smooth process and drove away the same day. Thank you :)

January 16, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Alishia, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Can’t recommend this garage enough the…

Can’t recommend this garage enough the staff are friendly and helpful but not at all pushy like some other car sales, made buying the car very easy and stress free and got to drive away the same day, will definitely be back in the future.

January 16, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Kyle, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great sale from John and Morgan at…

Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out , some absolute stunning cars at very reasonable prices !

Cheers guys !

January 10, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Shane, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Recently me and my husband bought our…

Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed open for us to take the car for a test drive answered every question asked, and allowed us plenty of time to decide on our sale without any pressure even though it was almost an hour after closing time (sorry guys!) again no pressure was made. The car is absolutely beautiful and we are over the moon to have taken the opportunity to buy from platinum car sales. Thankyou again and happy new year to you all.

January 5, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Jenny, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Outstanding service

Staff friendly and kind service was outstanding everything we needed to know was explained all the paperwork was nice and easy and very straight forward over all very happy

December 22, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Lindsey, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Was a pleasure doing business with…

Was a pleasure doing business with platinum car sales

December 22, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Kyle, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Recently bought a car from John and…

Recently bought a car from John and from the start he was nothing but helpful,

December 19, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Dylan, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Recently bought my partner a car from…

Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-free. We never felt pressured, and he took the time to answer every question and make sure we were confident in our choice.
Would highly recommend John and Platinum Car Sales to anyone looking for a smooth, trustworthy buying experience and outstanding customer care.
He has looked after us from the very beginning and still keeps in regular contact, which shows how much he cares about his customers

October 30, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Peter, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

My partner brought a van over 12months…

My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we were made to feel welcome and were looked after very well you will be very entertained , I had a slight problem but it was resolved straight away as the after care is second to none.. needless to say they will always be the first place we will go to when needing anything.

November 29, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Gayle, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

recently bought a Range Rover Evoque…

recently bought a Range Rover Evoque from John at Plantinum car sales and the whole experience was brilliant from start to finish. Thank you so much for everything you did to make sure everything was sorted before we left with the car — nothing was too much trouble! You even went above and beyond getting my private plates sorted before we drove away, which was a lovely touch.

Both me and my partner felt really comfortable and happy throughout the whole process. The communication was great, and we were kept updated every step of the way. When I thought there might have been an issue with the wheel, they told me to bring it straight in to be checked by the mechanics — it turned out it was just the new brakes bedding in. It’s rare to find a garage that’s this honest, helpful, and easy to deal with.

Highly recommend to anyone looking for a trustworthy garage and a smooth, stress-free buying experience!

October 30, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Leah, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great customer service very welcoming…

Great customer service very welcoming and professional and friendly
Picked car up was immaculately cleaned ready for us to take
Definitely would buy from here again
Great company
Steve and Sarah

October 27, 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Steve, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

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