A little sceptical but used this service, based on good reviews. The service works well, it's well organised and the staff are great. When we fly out of Birmingham in future (if their rates are still... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.6
Excellent
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Really helpful and efficient parking…
Really helpful and efficient parking service. Made the airport parking a much better experience. Thank you!
August 14, 2025
Unprompted review
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Excellent start to finish
August 4, 2025
Unprompted review
Used the airport valet parking and…
Used the airport valet parking and overall it was a smooth and easy service. My car wasn’t washed as expected, which is why I’ve dropped a star, but Somil was really friendly and made the whole process stress-free. Seems like a good service and I’d use it again.
August 3, 2025
Unprompted review
Platinum Service from Platinum Valet
Prompt, polite & great value for money. Harry & the team offered an effortless parking experience at BHX.
August 15, 2025
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Excellent timekeeping, very friendly, informative and felt very reassured throughout the process. Thank you very much Harry & team at Birmingham. Seamless and perfect.
August 17, 2025
Unprompted review
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Great location, price and service.
Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of spaces in the multi-storey car park, we found where we needed to meet our greeter. Key handover was smooth and getting to the airport a simple case of getting the monorail which leaves from the adjacent structure. Collection was similarly smooth and the agent even kindly pulled a suitcase when he saw how much luggage travelling with a toddler involves! Would definitely use them again.
August 15, 2025
Unprompted review
Perfect service on drop of and pick up
Perfect service on drop of and pick up, no complaints they even called me for car collection before I got chance to call them as they were tracking my flight, friendly service and no issues at all. Highly recommend
August 11, 2025
Unprompted review
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Totally professional operation
Totally professional operation. Great price, great service and most importantly great communication.
August 10, 2025
Unprompted review
Harry was an excellent guy
Harry was an excellent guy. We called in late en route to the airport but he was still on time for us. Nothing was too much. A pleasant and professional experience.
July 25, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Nick,
Thank you for your excellent 5-star review! We’re delighted to hear that Harry provided such a pleasant and professional experience for you. It’s great to know that even with the late notice, everything ran smoothly and you were well looked after — he’ll be so pleased to hear your kind words.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Easy booking
Easy booking, good price, call / text received prior to drop off and pick up. Met with smiles and polite manner. What more do you want? Perfect experience.
July 14, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hello!
Thank you for your brilliant 5-star review! We’re so pleased to hear that you found the booking process simple, communication clear, and our team friendly and professional throughout.
It’s wonderful to know everything went smoothly from start to finish — that’s exactly the experience we aim to deliver every time.
We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Excellent friendly and efficient service
Excellent friendly and efficient service. Read the other reviews and agree with all the positive comments…a company putting customer service first deserves credit, and these guys do! Harry and Somil were great from start to finish…communication was great and really friendly and efficient…even offered to help get the cases in the roof bag on our return! Eased the stress after a cancelled flight due to the incident at Birmingham Airport and made it all run smoothly. Would definitely use again and recommend to others.
August 7, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Liam,
Thank you for your fantastic 5-star review! We’re absolutely delighted to hear that you found our service friendly, efficient, and focused on customer care — that really means a lot to us.
Harry and Somil will be thrilled to know their efforts stood out and helped make your experience smooth, especially after the disruption at Birmingham Airport. We’re so glad we could make things a little easier for you.
We truly appreciate your recommendation and kind words — we look forward to welcoming you back on your next trip!
Kind regards,
The Platinum Valet Team
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Great Trusted Service
Our flight was diverted to a different airport so we were 6 hours delayed picking up our car. Harry was great on the phone, very helpful and friendly. We were assured there'd be no extra charges.
Dropped one star because to find the right drop off place we used the "get directions" link in the email and it took us to the wrong carpark! We were charged £6 for 5 mins in the carpark while we figured out we should've gone to the train station short stay carpark.
August 6, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Shona,
Thank you for your 4-star review and for sharing your experience. We’re really glad to hear that Harry was so helpful and friendly, especially after your flight delay — we know how frustrating travel changes can be.
We’re pleased everything went smoothly once you arrived, and appreciate your understanding regarding the parking location — our booking confirmation does include full directions to the correct drop-off point.
We’re delighted that you found the overall service reliable and professional, and we hope to welcome you back again soon for a full 5-star experience.
Kind regards,
The Platinum Valet Team
Spot on customer service
Spot on customer service, super smooth booking, drop off and pick up. Definitely recommend
July 11, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Benjamin,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Very efficient
Very efficient, drop off and collection worked well, car ready for collection once we reached the parking area on our return, car cleaned as well was a bonus !
July 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Mr Dunn,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Excellent service from the team
Excellent service from the team, meet and greet easy, clear communication. Definitely use this company again very reliable.
July 23, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Lindsey,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
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Superb Airport Meet and Greet parking - Birmingham
Great customer service from Steve and Harry! Sorted my mess up on my booking, as I had made it for the week later!! Super Helpful and were great on the day, solving the problem with no stress!! Couldn’t be more grateful!
Easy process, dropping off and pick up, and car was washed on arrival, and on time!
Use this company for a stress free, meet and greet Airport car parking experience!
I know I will again!
July 18, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Mark,
Thank you for your amazing 5-star review! We’re so glad to hear that Steve and Harry provided such great customer service and handled your booking mix-up smoothly — they’ll be thrilled to know their efforts made such a difference.
It’s fantastic that you found the whole process stress-free, from drop-off to pick-up, and that you appreciated the clean car on your return.
We’re delighted to know you’ll be using us again — your recommendation means a lot to the whole team here at Platinum Valet.
Kind regards,
The Platinum Valet Team
Excellent service from Platinum Valet!
Excellent service from Platinum Valet!
Left my car for a week and picked it up clean and ready to go. Quick drop-off, smooth return, and friendly staff. Super convenient, reliable, and great value for money – highly recommend!
July 12, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Jacota,
Thank you for your excellent 5-star review! We’re so pleased to hear that you found our service convenient, reliable, and great value for money.
It’s great to know your drop-off and return were smooth, and that you were happy to find your car clean and ready to go. Our team will be delighted to know their efforts made such a positive impression.
We really appreciate your recommendation and look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
⭐️⭐️⭐️⭐️⭐️ 5 Stars - recommened and I will use again
⭐️⭐️⭐️⭐️⭐️ 5 Stars – Excellent Service from Start to Finish
I recently used Platinum Valet Parking at Birmingham Airport while away on holiday for a week, and I couldn't be more impressed. From drop-off to pick-up, the service was flawless. The team were professional, polite and took great care of my car.
When we landed back in the UK after a long day and a four-hour flight, it was such a relief to be met by a friendly, courteous member of staff waiting for us at arrivals, with my car ready and even freshly washed for free!
Their attention to detail and customer service were spot on. Great value for money, and I wouldn’t hesitate to use them again. The answer to “Would I recommend them?” is a definite yes – 100%.
July 16, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Terry,
Thank you for your outstanding 5-star review! We’re absolutely delighted to hear that you were so impressed with your Platinum Valet experience from start to finish.
It’s wonderful to know our team made your journey stress-free — from the smooth drop-off and friendly handover to your freshly washed car on return. We’re especially pleased that our attention to detail and customer care stood out after your long flight.
We truly appreciate your recommendation and your kind words about the value of our service. We look forward to welcoming you back the next time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
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