A little sceptical but used this service, based on good reviews. The service works well, it's well organised and the staff are great. When we fly out of Birmingham in future (if their rates are still... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.6
Excellent
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Exceptional
Where do i start? I had the pleasure of Harry’s top notch customer service. Great comms, car came back squeaky clean and he even left drinks in the car for my kids. I fly from b’ham quite often and i am not using anyone else from here onwards. Also on the day these guys were the cheapest meet and greet by far. Look no further for your airport parking. Thanks guys!
July 13, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ommar,
Wow — what an amazing 5-star review, thank you! We’re thrilled to hear that Harry provided top-notch customer service and made your experience so enjoyable from start to finish.
It’s great to know you appreciated the clean car, the thoughtful touches for your kids, and our competitive pricing. We’re proud to offer a service that’s both personal and great value.
Your loyalty and kind words mean a lot to us — we look forward to welcoming you back every time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
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Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Raja,
Thank you for your great 5-star review! We’re so pleased to hear you received brilliant service from Harry — he’ll be delighted to know his efforts made a positive impression.
We really appreciate your feedback and look forward to seeing you again soon.
Kind regards,
The Platinum Valet Team
Fantastic service
Fantastic service. Fast reliable and cheap. Free car wash on first use aswell. Will use again
July 12, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ben,
Thank you for your brilliant 5-star review! We’re delighted to hear you found our service fast, reliable, and great value for money.
It’s great that you appreciated the complimentary car wash too.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Great experience
Great experience, I travel a lot for work and first time using these. They were well priced and were there to meet me on time both departing and arriving. Car was spotless on arrival and polite on the phone. Harry who met us was helpful and ensured the car was exactly as we handed it over. Nice touch with some cold water after the flight as well
July 13, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Scott,
Thank you for your fantastic 5-star review! We’re so pleased to hear that your first experience with Platinum Valet was such a positive one.
It’s great to know you found our service punctual, well-priced, and that your car was spotless on return. Harry will be delighted to hear your kind words — he always aims to make every customer’s journey as smooth as possible.
We’re glad you appreciated the little touch of cold water after your flight, and we look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
Dave and Steve took great care !
Dave and Steve took great care of my car. They were waiting for me at Birmingham airport station, just one minute witje the skytrain from the airport. Car was clean.
Would recommend them.
July 14, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hello,
Thank you for your excellent 5-star review! We’re delighted to hear that the team provided such a smooth and professional experience for you.
It’s great to know the handover was easy and convenient, and we’re glad you were pleased with how clean your car was on return.
We really appreciate your recommendation and look forward to seeing you again on your next trip.
Kind regards,
The Platinum Valet Team
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Just want to say how good great service my experience…
Just want to say how good my experience was with these guys. Very easy to find. Pulled up Harry who collected my car what a nice bloke Very polite and professional. On the way back we missed the mono rail by a few mins. Rang up they walked towards us and met us. Harry they got my suitcase and walked us to the car. He put a drink in there for us and the car was cleaned Very well.
July 5, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Michael,
Thank you so much for your amazing 5-star review! We’re delighted to hear that everything went so smoothly and that you found the service easy and professional from start to finish.
Harry will be thrilled to hear your kind words — he always goes the extra mile to make sure our customers are well looked after, and it’s great to see that recognised.
We’re glad you appreciated the little touches and the clean car, too!
Thanks again for choosing Platinum Valet — we look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Don’t look any further. They are the best.
We tried the rest then we found the best! Excellent courteous and personal service. Won’t use another operator now we’ve found Platinum
July 11, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Val,
Thank you for your fantastic 5-star review! We absolutely loved your comment — it reads like a great little poem, and it truly made our team smile.
We’re thrilled you found our service courteous, personal, and worthy of being “the best.” Feedback like yours means the world to us.
We look forward to welcoming you back again soon!
Kind Regards,
The Platinum Valet Team
Amazing , professional service !
The best , professional service !
If you want a stress free parking experience use Platinum Valet . They are amazing and your car is fully insured and safely parked . Super efficient , the only company to use . BPA approved !
Safe car & peace of mind .
July 11, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Jennie,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Great customer service with Harry
Harry was very polite and helpful, great customer service, felt very confident leaving the car with him. Would defiantly recommend.
July 10, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Scarlet,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
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Great service from receiption to…
Great service from receiption to cleaning to returning (incl waiting)!
July 4, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Rainer,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Harry gave me outstanding service and…
Harry gave me outstanding service and communication from first to last minute of booking
Top service 5*
Will be using again
June 30, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Povilas,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Friendly professional service
Friendly professional service that went above and beyond. Nothing was an issue or too much trouble.
July 2, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Victoria,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Really easy to book and not that much…
Really easy to book and not that much more than the inside car parks where you have to drag the cases to a shuttle bus or walk them to the terminal.
This was by far and away easier. Drop off and meet on both ends of holiday was faultless. Really good communication from the team. Car was washed and waiting for us even though we were delayed slightly. Took all the stress out of working out times. Just drove up. Unloaded car and went. Paperwork was completed with a full check of the car and mileage !!! Which you. Check and sign.
If you fly from Birmingham its worth a look.
We couldn't find a discount code. But for what we had it wasn't bad value.
July 2, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Charles,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
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Amazing service
Amazing service! They were on time for both departure & arrival! Effortless communication.
Car was left so clean! We also rrived home to 32c weather and they had left us bottles of water. It's the little things that make companies like this so amazing !
June 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Kerry,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Brilliant service
Brilliant service. Harry made sure car was waiting when we arrived and car was given a good clean. Will definitely be using again when we fly next
June 29, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ian,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
Outstanding service
Outstanding service. Great communication at the airport on arrival and car was waiting for us when we arrived back and was all cleaned for us. Harry the guy we met was so helpful and it was a pleasure to deal with him. Would highly recommend this company if parking at Birmingham Airport
June 29, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi John,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
I had a great experience at Platinum…
I had a great experience at Platinum Valet. The staff made me feel very comfortable. The customer service was exceptional.
June 26, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Hemant,
Thank you for your 5-star review! We’re thrilled to hear you had such a great experience with Platinum Valet.
We’ll be sure to share your feedback with the team — they’ll be delighted to know their efforts made a positive impression.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
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Reply from Platinum Valet - Approved Meet & Greet Operator
We are glad to hear that you received a superb service from our team. Your satisfaction is our highest priority, and we are dedicated to maintaining the highest standards of quality.
We look forward to the opportunity to serve you and your vehicle again in the future.
Top class service
Top class service, very professional, would come back again.
June 20, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
We are glad to hear that you received an exceptional service from our team. Your satisfaction is our highest priority, and we are dedicated to maintaining the highest standards of quality.
We look forward to the opportunity to serve you and your vehicle again in the future.
Really great customer service
Really great customer service. Would definitely use the service again!!
June 19, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
We are glad to hear that you received an exceptional service from our team. Your satisfaction is our highest priority, and we are dedicated to maintaining the highest standards of quality.
We look forward to the opportunity to serve you and your vehicle again in the future.
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