PlayerLayer Reviews 

248
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I’ve placed several orders with player layer and have been so pleased every time with the service and quality of kit - Rose is amazing and she should run courses on customer care!!! She’s absolutely b... See more

Rated 1 out of 5 stars

Would like to give zero stars sent back kit 8 weeks ago still waiting for refund they ignor calls unless you ring there sales line once you do that they then block your number so no one answers. they... See more

Rated 5 out of 5 stars

Ordered school sports kit - reasonable price with 10% discount for ordering early in May. Easy to order online (choose school and then relevant items pop up) and delivery was as detailed. 1 item to... See more

Company replied

Rated 5 out of 5 stars

Our rugby club are using PlayerLayer for its team kits and club wear for the first time. The whole process has been excellent from the initial consultations with Dean Scicluna to the quality and deliv... See more

Company replied

Company details

  1. Sportwear Manufacturer
  2. also in
  3. Activewear Store

Written by the company

British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/ @PlayerLayer / #belong


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

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4.5

All reviews

(248)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic quality and service

I’ve placed several orders with player layer and have been so pleased every time with the service and quality of kit - Rose is amazing and she should run courses on customer care!!! She’s absolutely brilliant - completely on top of the orders and comms every time

November 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Order expedited for faster delivery

I placed an order and needed it ASAP due to the current heat wave. It was due to arrive much later, but Rose managed to fast-track it to next day delivery! Thank you Rose, much appreciated :)

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Super quality and service

As a teacher I wanted some sports kit, ordered a few different items in different sizes as was unsure what would fit me right.
The order came super quickly. Really high quality clothing, true to size. Super happy with the clothing.

I needed to return some of the items, this was easy to do, make sure you get proof of postage from the post office.

I didn't hear anything about my refund after a week or so, so I contacted customer service and they were very helpful and sorted my refund straight way.
Really happy with player layer and would order again.
Thank you

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I received excellent customer service, and my order was prioritised at no extra charge when I needed a fast delivery. I’m very happy with the support I received!

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Wasn't aware of a 6 week wait for product, they don't keep any stock. Won't take return or refund because they say it's a custom jersey, even though it's off the shelf large with no number/name. They didn't offer to measure me so I don't know how it's custom. Can't be legal. Avoid at all costs.

May 1, 2026
Unprompted review
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Reply from PlayerLayer

We're sorry to hear you're dissatisfied and would appreciate the opportunity to investigate this further.
Please can I request you contact our Customer Service Team at info@playerlayer.com to discuss this further.
Kind regards,
PlayerLayer

Rated 5 out of 5 stars

As a busy parent

As a busy parent, I’ll admit I don’t always read the school emails properly and unfortunately I realised at the last minute that we needed the correct cricket kit for upcoming matches!

I quickly jumped onto PlayerLayer’s website, placed the order, and then followed up with what can only be described as a desperate plea explaining how urgently we needed everything. From that moment on, the communication was absolutely amazing. The team kept me updated throughout the entire process and made sure the order got out to us as quickly as possible.

This also isn’t the first time I’ve ordered from PlayerLayer. On previous occasions, whether it’s been returns or incorrect sizing, the whole process has always been incredibly streamlined and easy to deal with.

I honestly can’t recommend PlayerLayer enough. Fantastic customer service, brilliant communication, and a company that genuinely helps when you’re in a panic! Thank you so much, we really appreciate it.

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Super Helpful Team

The team at PlayerLayer were super helpful when we needed to re-order a larger size in time for his cricket match. They dispatched for next day delivery, which was awesome!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

School sports Kit

Our sons school use these for the sports kit and they have been super helpful, sorted everything quickly and easily. Would highly recommend.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Rolls-Royce customer service from Rose @ Playerlayer.

I bought a pair of coaches shorts a few months ago and unfortunately the zip in one of the pockets broke.
One simple email to Rose at Playerlayer and the matter was resolved immediately.
Rose organised a replacement pair free of charge which I received 3 days after my initial email,absolutely amazing customer service.
I really can’t speak highly enough of the professionalism Rose and her company showed me-chapeau!!

April 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Rose

Rose - Customer Service

This review is specifically for Rose. When there are issues with your order, she does go out of her way to assist you and make things right. We have appreciated that as we have three children we have ordered a lot of kit with, and things have gone wrong on occasion. The kit is high quality so no complaints there. Sometimes sizes aren't available, but again Rose has helped us a lot.

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

Can’t find my last review so here in…

Can’t find my last review so here in another. Whilst the clothing is great quality the sizes are poor and the clothing is so expensive and I can’t believe you then pay postage on all items. Socks cost £9 then £7 postage! A school coat costs £90 and then £7 postage. Considering how much you most make from charging schools so much you would think you could be more generous.

November 18, 2025
Unprompted review
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Reply from PlayerLayer

Thank you for you valuable feedback.

As a company, we are exploring alternative shipping options for orders placed via the website.

Rated 5 out of 5 stars

Top quality clothing

The quality of clothing is oh a really high quality, bought leggings a jumper and a waterproof coat. All are now my go to items to wear when heading to or from the gym or on a wet school drop off!

September 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Kit

Been using PlayerLayer for the last year and it’s great stuff! I’m a massive fan of the gilet 🔥

June 2, 2025
Unprompted review

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