I’ve placed several orders with player layer and have been so pleased every time with the service and quality of kit - Rose is amazing and she should run courses on customer care!!! She’s absolutely b... See more
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Would like to give zero stars sent back kit 8 weeks ago still waiting for refund they ignor calls unless you ring there sales line once you do that they then block your number so no one answers. they... See more
Ordered school sports kit - reasonable price with 10% discount for ordering early in May. Easy to order online (choose school and then relevant items pop up) and delivery was as detailed. 1 item to... See more
Company replied
Our rugby club are using PlayerLayer for its team kits and club wear for the first time. The whole process has been excellent from the initial consultations with Dean Scicluna to the quality and deliv... See more
Company replied
Company details
Written by the company
British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/ @PlayerLayer / #belong
Contact info
37 Canal Street, NG1 7EG, Nottingham, United Kingdom
- 0115 9817363
- info@playerlayer.com
- www.playerlayer.com
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic quality and service
I’ve placed several orders with player layer and have been so pleased every time with the service and quality of kit - Rose is amazing and she should run courses on customer care!!! She’s absolutely brilliant - completely on top of the orders and comms every time
Order expedited for faster delivery
I placed an order and needed it ASAP due to the current heat wave. It was due to arrive much later, but Rose managed to fast-track it to next day delivery! Thank you Rose, much appreciated :)
Just got my Team Earth jersey and it is…
Just got my Team Earth jersey and it is so f-ing premium. Great colors, lots of nice details. So proud of it. Can’t wait to wear it.
Super quality and service
As a teacher I wanted some sports kit, ordered a few different items in different sizes as was unsure what would fit me right.
The order came super quickly. Really high quality clothing, true to size. Super happy with the clothing.
I needed to return some of the items, this was easy to do, make sure you get proof of postage from the post office.
I didn't hear anything about my refund after a week or so, so I contacted customer service and they were very helpful and sorted my refund straight way.
Really happy with player layer and would order again.
Thank you
Incredible customer service.
Incredible customer service.
Extremely happy with the products, really great quality
Brilliant Company all round.
Excellent customer service, and I can’t recommend their products enough.
Excellent customer service
I received excellent customer service, and my order was prioritised at no extra charge when I needed a fast delivery. I’m very happy with the support I received!
Avoid
Wasn't aware of a 6 week wait for product, they don't keep any stock. Won't take return or refund because they say it's a custom jersey, even though it's off the shelf large with no number/name. They didn't offer to measure me so I don't know how it's custom. Can't be legal. Avoid at all costs.

Reply from PlayerLayer
As a busy parent
As a busy parent, I’ll admit I don’t always read the school emails properly and unfortunately I realised at the last minute that we needed the correct cricket kit for upcoming matches!
I quickly jumped onto PlayerLayer’s website, placed the order, and then followed up with what can only be described as a desperate plea explaining how urgently we needed everything. From that moment on, the communication was absolutely amazing. The team kept me updated throughout the entire process and made sure the order got out to us as quickly as possible.
This also isn’t the first time I’ve ordered from PlayerLayer. On previous occasions, whether it’s been returns or incorrect sizing, the whole process has always been incredibly streamlined and easy to deal with.
I honestly can’t recommend PlayerLayer enough. Fantastic customer service, brilliant communication, and a company that genuinely helps when you’re in a panic! Thank you so much, we really appreciate it.
Super Helpful Team
The team at PlayerLayer were super helpful when we needed to re-order a larger size in time for his cricket match. They dispatched for next day delivery, which was awesome!
School sports Kit
Our sons school use these for the sports kit and they have been super helpful, sorted everything quickly and easily. Would highly recommend.
Rolls-Royce customer service from Rose @ Playerlayer.
I bought a pair of coaches shorts a few months ago and unfortunately the zip in one of the pockets broke.
One simple email to Rose at Playerlayer and the matter was resolved immediately.
Rose organised a replacement pair free of charge which I received 3 days after my initial email,absolutely amazing customer service.
I really can’t speak highly enough of the professionalism Rose and her company showed me-chapeau!!
Fast delivery and 5* customer service
Easy to order online, great communication and fast delivery of quality kit. Twice I have ordered with them and they have been quick to respond to e-mails and get the kit delivered to me on time.
Rose
Rose - Customer Service
This review is specifically for Rose. When there are issues with your order, she does go out of her way to assist you and make things right. We have appreciated that as we have three children we have ordered a lot of kit with, and things have gone wrong on occasion. The kit is high quality so no complaints there. Sometimes sizes aren't available, but again Rose has helped us a lot.
Can’t find my last review so here in…
Can’t find my last review so here in another. Whilst the clothing is great quality the sizes are poor and the clothing is so expensive and I can’t believe you then pay postage on all items. Socks cost £9 then £7 postage! A school coat costs £90 and then £7 postage. Considering how much you most make from charging schools so much you would think you could be more generous.

Reply from PlayerLayer
Quality garments
Quality garments. Love my fleece. Highly recommend.
Top quality clothing
The quality of clothing is oh a really high quality, bought leggings a jumper and a waterproof coat. All are now my go to items to wear when heading to or from the gym or on a wet school drop off!
Great quality of items and prompt…
Great quality of items and prompt delivery-very satisfied

Reply from PlayerLayer
Great Kit
Been using PlayerLayer for the last year and it’s great stuff! I’m a massive fan of the gilet 🔥
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