Easy to order online, great communication and fast delivery of quality kit. Twice I have ordered with them and they have been quick to respond to e-mails and get the kit delivered to me on time.
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Rose - Customer Service This review is specifically for Rose. When there are issues with your order, she does go out of her way to assist you and make things right. We have appreciated that as we h... See more
Ordered school sports kit - reasonable price with 10% discount for ordering early in May. Easy to order online (choose school and then relevant items pop up) and delivery was as detailed. 1 item to... See more
Company replied
Our rugby club are using PlayerLayer for its team kits and club wear for the first time. The whole process has been excellent from the initial consultations with Dean Scicluna to the quality and deliv... See more
Company replied
Company details
Written by the company
British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/ @PlayerLayer / #belong
Contact info
37 Canal Street, NG1 7EG, Nottingham, United Kingdom
- 0115 9817363
- info@playerlayer.com
- www.playerlayer.com
4.4
Excellent
236 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery and good quality products…
Fast delivery and good quality products that look smart.
September 20, 2023
Unprompted review
Reply from PlayerLayer
Dear Rebecca,
Thank you for taking the time to leave us this review. We hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
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Staff kit
We use PlayerLayer for our staff sports kit. The kit is really comfy and everyone looks super smart. Some items are stocked, so delivery on extra kit are speedy, but others tend to take a little while, so prepare for this when ordering. Dean has been super helpful and quick with his communications. Thank you!
June 1, 2023
Unprompted review
Reply from PlayerLayer
Dear Natasha,
We appreciate the time taken to provide us with feedback. It great to hear how our kit is both practical and comfortable for members of staff. We hope you enjoy your kit.
Kind regards,
PlayerLayer Customer Services
Fast delivery
Fast delivery, website is easy to navigate for school sports kit. The kit is smart and my children enjoy wearing it.
September 10, 2023
Unprompted review
Reply from PlayerLayer
Dear Ian,
Thank you for taking the time to leave us this review. Making our customer's experience as easy and efficient as possible is a key aim for the company. We hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
Very efficient
The kit arrived faster than I was expecting and is of good quality.
August 23, 2023
Unprompted review
Reply from PlayerLayer
Dear Jacqui,
We appreciate you taking the time to leave us this review. We are please to hear how the recent improvement in our dispatch times are positively affecting customers.
Kind regards,
PlayerLayer Customer Services
Very easy to order and rapid delivery
Very easy to order and rapid delivery. One item was out of stock so I asked for notification when it was back in - got an email and was able to order a week later.
July 17, 2023
Unprompted review
Reply from PlayerLayer
Dear Claire,
Thank you for this review. Glad we could resolve the stock issue quickly for you. We hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
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Reply from PlayerLayer
Dear Gesa,
Thank you for taking the time to provide us this review. We hope you enjoy your items.
Kind regards,
PlayerLayer Customer Services
A big thank you to Dean at Playerlayer…
A big thank you to Dean at Playerlayer for both a fantastic and professional service. The kit was fantastic and delivered in time.
September 2, 2023
Unprompted review
Reply from PlayerLayer
Dear Andrew,
we appreciate you taking the time to provide us with this review. We are glad you have enjoyed your experience with us and hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
Customer Service was very helpful and delivery was swift
Customer Service was very helpful when I needed help with my order. Subsequent delivery was fast, within one week.
July 24, 2023
Unprompted review
Reply from PlayerLayer
We appreciate the time taken to leave this review. It is great to hear that our customer service team could help out. We hope you enjoy your items.
Kind regards,
PlayerLayer Customer Services
Easy to order school sports kit
Ordered school sports kit - reasonable price with 10% discount for ordering early in May.
Easy to order online (choose school and then relevant items pop up) and delivery was as detailed. 1 item took longer and came later.
Issue with 1 item was resolved by emailing customer service who resolved it and sent replacement.
May 25, 2023
Unprompted review
Reply from PlayerLayer
Dear TC,
Thank you for the time take to provide us with this review. We are glad to hear about the ease of your order and how any issues were resolved. we are continuing our efforts to reduce the amount of part dispatches.
Kind regards,
PlayerLayer Customer Services
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Great communication, speedy deliveries
I have been working with PlayerLayer for a few months now and I have only positive feedback thus far. Communication has been clear, consistent and quick, and deliveries have always been on time. I can highly recommend PlayerLayer.
September 1, 2023
Unprompted review
Reply from PlayerLayer
Dear Ben,
We appreciate the time taken to leave us this review. It is always great to hear from new customers and we hope to continue to provide you a high level of service.
Kind regards,
PlayerLayer Customer Services
Terrible service most of the time with…
Terrible service most of the time with deliveries short and not indicated as back order on the delivery note which means you need to chase them up, I was hoping for a better service after player layer went into administration and was taken over but NO
August 30, 2023
Unprompted review
Reply from PlayerLayer
Dear Peter,
Thank you for the time you have taken in providing us feedback. We are sorry to hear of the issues you have experienced and would like to understand more about them. A member of our customer services team would like to contact you shortly to discuss things further with you.
Kind regards,
PlayerLayer Customer Services
Brilliant customer service
Brilliant customer service, product and delivery time. At Aysgarth we are delighted with our ongoing partnership with Playerlayer.
Alex Lane, Director of Sport
September 1, 2023
Unprompted review
Reply from PlayerLayer
Dear Alex,
Thank you for your kind words. We are proud of our partnership with Aysgarth and look forward to our future endeavours together.
Kind regards,
PlayerLayer Customer Services
quick and efficient.
Really quick and efficient service. Just wish they did a short length!
August 16, 2023
Unprompted review
Reply from PlayerLayer
Dear Sarah,
Thank you for this review. The recent improvements in dispatch times is something we are very proud of as a company. Our design team is always looking for ways to provide customers with more options we shall pass on your suggestion for a short length.
Kind regards,
PlayerLayer Customer Services
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Reply from PlayerLayer
We appreciate the time taken providing us with feedback. We hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
Great sports kit
Great sports kit! Some inconsistencies with sizing as previously mentioned but overall good. I have had some issues with the website when ordering but this was only for one day and this issue is now resolved.
August 31, 2023
Unprompted review
Reply from PlayerLayer
Dear Antigone,
Thank you for taking the time to leave this review. We hope you enjoy your purchase and we shall strive for consistency within our size range.
Kind regards,
PlayerLayer Customer Services
Great
Bought many items from them over my uni career, the t-shirts and quarter zips are a perfect fit. Also the print quality is great only fading on my oldest hoodie after 3ish years.
August 30, 2023
Unprompted review
Reply from PlayerLayer
Dear Spencer,
Thank you for taking the time to leave us this review. it is always great to hear how our products had a positive impact on someone's experience at university. We hope they continue to serve you well in the future.
Kind regards,
PlayerLayer Customer Services
The mid layers are great
The mid layers are great, nice fit and good quality. They're good for running but also look pretty smart for general wear.
Good recommendation by Dean, would buy again
February 14, 2023
Unprompted review
Reply from PlayerLayer
Dear Daniel,
Thank you for giving us this positive feedback. We hope you enjoy your purchase.
Kind regards,
PlayerLayer Customer Services
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Comfortable and fashionable clothing…
Comfortable and fashionable clothing that I've quickly found being my go to when it's a bit chilly out.
Love the quality of materials and it's nice when I've received compliments on my style.
May 6, 2023
Unprompted review
Reply from PlayerLayer
Dear Owen,
We appreciate you providing us with this review. The quality of material we use is focused on giving our customer the best performance possible from our garments.
Kind regards,
PlayerLayer Customer Services
Personalised and Personal
Ordered bespoke bucket hats for a kids rugby tour and the whole process from design consultation through to end product was 1st rate.
Already planning how we upscale for next year and would highly recommend Player Layer for that personal touch.
March 17, 2023
Unprompted review
Reply from PlayerLayer
Dear Steve,
Thank you for taking the time to leave us this review. We hope the team enjoys the bucket hats and has a successful tour. We look forward to helping you achieve your ideas in the coming year.
Kind regards,
PlayerLayer Customer Services
Good quality kit
Player Layer kit has always been high quality and fit for purpose. Whilst there used to be some issues a while ago, they have greatly improved and Dean has been an excellent Account Manager - quick to reply, efficient and happy to find solutions to suit all parties.
August 30, 2023
Unprompted review
Reply from PlayerLayer
Thank you for leaving us this review. It is great to hear how improvement we have and continue to make are positively impacted our customers.
Kind regards,
PlayerLayer Customer Services
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