plazapremiumlounge.com Reviews 

Unsatisfactory experience – Definitely not worth the money
​I visited the Plaza Premium Lounge while waiting for my flight at Gatwick airport, and I was thoroughly disappointed with the experience.
​The food and beverage selection was extremely limited and poorly stocked. The warm options were practically identical to one another, offering no real variety. There were almost no desserts, no cold cuts, only a single type of cheese, and no fruit selection whatsoever.
​Given the price charged, the quality and variety provided are simply unacceptable. I expected a much better standard from a brand like Plaza Premium. I would not recommend this lounge.

Heathrow T5 was horrendous. Dirty, horrible food like it had been there for days. Crammed with people no space around you to relax and work . Awful awful place . Do not book

On arrival to the lounge, we were greeting by staff and taken to our table. That is about as good as it gets.

The lounge was far too crowded, queues for sub-par food and only one coffee machine for over 100 people.

The food was cold and was void of any flavour whatsoever and swimming in either oil or water.

The toilet facilities were disgusting with very little room to manoeuvre.

Even before we got ready to go, a server came over and placed a reserved sign on the table, as if to say “you need to go now”. No word of apology or reason.

We could have stayed for three hours but as it was so claustrophobic, we were gone in under half an hour.

How this “relaxing experience” is worth £45 per person is beyond me.

Disappointing and poor value for money

We spent three hours in the Plaza Premium Lounge at Heathrow Terminal 5 while travelling to North America and paid €90 for two people. Unfortunately, it fell well short of what we expected from a paid airport lounge.

The lounge was extremely crowded and felt cramped and uncomfortable. We were allocated a specific table, but there was very little space around us and the overall atmosphere was anything but relaxing.

Although staff were clearing tables, the lounge generally looked unkempt. There were numerous occasions when food or drinks had been spilled and not cleaned up promptly, which added to the impression of a rather dirty and poorly maintained space.

The food was also disappointing. Much of it was only lukewarm and had the feel and taste of mass-produced catering. One particularly unappetising example was the cheese and crackers: some of the crackers had remnants of purple icing on them, apparently because guests had been using the cake tongs to pick them up. Aside from looking unpleasant, it did not seem especially hygienic.

For €90, we had expected a comfortable, clean place to relax for a few hours, with food and facilities noticeably better than those available in the terminal. Instead, the lounge was crowded, cramped and rather grubby, with mediocre food.

Based on our experience, we would not pay to use this lounge again.

UPDATE: After initially refusing any refund, Headout reconsidered following my complaint and acknowledged the overcrowding, uncomfortable seating, cleanliness concerns and poor/lukewarm food. They offered 25% of the booking value in Headout Credits rather than a refund to the original payment method.

⭐️⭐️ Very disappointing, not worthy of a premium lounge

My sincere thanks to Pravishthah, Lounge Supervisor, whose commitment to customer satisfaction was truly remarkable. She consistently checked on guests, anticipated their needs, and even arranged an item that was not available on the buffet to ensure I was completely satisfied.

This level of genuine care, initiative, and attention to detail reflects a strong culture of quality and service excellence. Employees like Pravishthah make all the difference and create memorable experiences for travelers.

Thank you for your outstanding hospitality. I look forward to visiting again.

Very poor.
Food poor quality and inadequate and little choice.
Didnt think it was worth the money.
Other cheaper venues in the area would have been a much better option.

Dirty, dated, slow, overcrowded.
Avoid.

Obstinate and uncooperative. It's dirty inside, the reception staff are unhelpful, every second customer has an argument because of their arbitrary rules and nonsense support.

Each time I promise never to return. It's the worst of our society.

I WISH ID READ THE REVIEWS BEFORE ENTERING!

heathrow T5 PP lounge.

not one spare seat.

they keep admitting people even though no seats are free

at least 30 people just standing along a wall.

eventually got a seat

food ?

worse than school dinners .

cold chips .

just awful .

never here again

An absolute RIP-OFF! Do not waste your money pre-booking and then not being able to use the lounge due to Vancouver CBP time restrictions, or being able to easily cancel the reservations or speak with someone in customer service. They wouldn't provide any type of refund due to their 6 hour window, which is way too short to be of any benefit. Perhaps a class-action suit is in order for other folks that may have had a similar experience?

Recently paid for LHR T5 Plaza Lounge and quite honestly I would not pay for this lounge. Staff unfriendly, overcrowded, poor selection of drinks and very poor selection of food. Better service, space and staff downstairs in Weatherspoons. Will not waste my money on this lounge again.

I would give less then 1 star. It is awful. It is dirty and crampt. Staff are rude. You are much better off just staying in the duty free area.

Worst lounge ever. I have never tasted food so bad. Dont go’ there

This lounge is very poor, food cold, free drinks are very limited, range of food very poor, for £100 totally a rip of, if you are booking this don’t

A very limited choice of alcoholic drinks included in the package - not very 'premium' tbh!! Had to pay for my preferred tipple and even then I'm not sure the contents actually matched the what was on the label.
The choice of food is poor in comparison with other lounges,v it was lukewarm and swimming in grease.
Overall, a pretty disappointing experience and quite memorable for the wrong reasons. Only wish I had read the previous reviews first!

I have recently been to the a plaza premium lounges at Gatwick and most recently Heathrow both in the last 3 months. Both were over subscribed so struggled to find seats, the beer is a no brand, food so basic poor quality and vegan. I will be using airport eateries from now on as it’s better and cheaper.

Over crowded , seats we were given had very small drinks table so had to have eat food on our laps .
Food extremely basic , poor choice , bread rolls very dry .
Some staff were friendly , some not

The absolute worst lounge I’ve ever visited. Sausages tasted like they were from a cheap supermarket cafe, bacon dry, scrambled egg disgusting with a weird taste to it. Almost no vegetarian breakfast options. No pastry.

I am writing this review not out of anger, but out of responsibility. People pay for airport lounges for peace, comfort, and a reduction in stress, especially when travelling with families. Based on my experience, I strongly believe that families should think very carefully before wasting their money on Plaza Premium at Sabiha Gökçen Airport.

I have been travelling in and out of Turkey for over 30 years and have used lounges across Istanbul, Turkey, Europe, and many other parts of the world. I am a frequent flyer and a regular user of Plaza Premium and other lounge networks. What I experienced at the Plaza Premium Bosphorus Lounge was, without question, one of the worst lounge experiences I have ever had.

Before even entering the lounge, there was something I had never seen here before: a long queue outside. I waited approximately 10–15 minutes just to be seen at the desk. This immediately raised concerns, as there were clearly not enough staff at reception to manage the number of passengers being admitted.

Once inside, the situation became far worse. The lounge was so overcrowded that there was no seating available at all. Not only could I not sit down, there was barely enough room to stand. The environment was chaotic and claustrophobic, comparable to being on a London Underground train during rush hour in central London. This is the exact opposite of what anyone expects when paying for lounge access.

People were standing throughout the lounge, including in circulation areas, and in my opinion potentially blocking fire exits. I am not stating this as a formal claim, but as an experienced traveller, it was deeply concerning. The level of overcrowding felt unsafe. The toilets were completely inadequate for the number of people inside, with queues of around 10 minutes forming. For families with young children, this was clearly distressing and impractical.

Food was largely depleted, with little to nothing available to eat, and there was no visible or timely replenishment. Drink options were extremely limited. Despite all of this, more passengers continued to be admitted into the lounge. This made it very clear that access was being oversold relative to the size and capacity of the space.

At one point, the only place I could find to sit was on a plant pot. That is not an exaggeration. I was sitting on the edge of a plant pot because there was literally nowhere else. I documented this in a previous review because it perfectly illustrates how unacceptable the situation was.

After approximately 15 minutes, I left the Bosphorus Lounge and attempted to use the other lounge in the terminal, only to find that it was even more crowded. At that point, I left altogether.

For families, I want to be especially clear: this is not a suitable environment. There is no calm, no space to sit together, no easy access to toilets, and no sense of control. Travelling with children is stressful enough without being placed into a packed, chaotic space where basic needs cannot be met. As a frequent traveller, my honest advice to families is this: it is far better to buy a small amount of food and go one floor down, where there are seating areas and spaces that are noticeably less chaotic than the departures level, which becomes extremely congested.

What has been just as disappointing as the lounge itself is the response from Plaza Premium afterwards. I contacted them by email to explain the situation and requested either a refund or a credit for future use, purely because I could not sit and could not meaningfully eat. The response showed no empathy, no understanding, and no goodwill whatsoever. There was no refund, no voucher, and no genuine acknowledgement of the problem. It was very clear that they simply do not care.

After more than 30 years of travelling to Turkey, a country known for its warmth, hospitality, and professionalism, I find it particularly disappointing that this lounge appears to be run as a purely transactional business, with profit taking priority over passenger comfort, safety, or dignity.

I will never recommend Plaza Premium at Sabiha Gökçen again. They have lost a customer, although based on the response I received, that clearly does not matter to them. In truth, the quality of this lounge was never especially high compared with many others I have used worldwide, but it was convenient due to its location. Convenience, however, does not justify chaos, overcrowding, or a complete lack of care.

People go to lounges for peace and quiet, to decompress, to take the stress out of travel. This lounge delivered the opposite. Families, in particular, deserve better than this.