Pleo - Danmark Reviews 175

Unauthorized transaction. Lightning-fast help from Pleo. You're not left alone. Special thanks to Jozef and Preethi. Perfect customer service.

Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with support, but you can't.

On-boarding takes forever with long waiting times for validation and too often you get stuck in a blind alley when finally you get access to using Pleo.

Jozef and Preethi have been extremely helpful in a fraud case. Insane speed in responses and really gave us the feeling that our case is taken care of. 10/10 customer support - have rarely experienced it this good!

Very good service from Pleo support Mr. Jozef Brodala

Great experience with the support team, blazing fast response when escalated and very fast answering during business hours.

Simple explanations and careful atention specially from the Fraud Support team when things are more delicated.

After 3 years with weekly problems with Pleo, we moved to E-conomic new payment cards this month.

The account with Pleo is closed, we don't have access anymore, but today PLEO withdrew another 10.000 kr. from our bank account.

I'm not able to predict the future, but I want to bet anyone a box of beers that it will take weeks and probably 3-5 emails to get this money back.
How Pleo can function as a business is a wonder for us :(

Jozef and Preethi did a great job helping me.

They wont delete my account.
Several emails back and forth.
Still spamming me.
When i write to them they send super formal long emails like they're some kind of robot.
Harrasment at this point...

Sonja was very fast in replying to my, and the problem was resolved with professional assistance.

i am very dissapointed with the support team and the fact that you cannot speak to a human. i have been writing emails and speaking to the chat and got nowhere. My query relates to funds not being uploaded into our account going back to 17th July and todays its the 30th October and still no solution.

Amazing Team & 100% reliable!
Thank you Jose and Igor for being so professional, helpful and supportive. Thank you!

We recently ordered business cards. Before we had even unpacked them from the delivery package, we uploaded some funds and almost instantaneously got hit by 3 fraudulent transactions emptying the funds. On checking, the card number used isnt even one we have been provided with and we tried to reset the login only to physically see the pin changing without our input. Customer service/fraud line is an email that takes days to respond - oh and we have now received and been charged for more cards for the same staff we didnt request! AVOID INSIDE FRAUD

This company goes out of their way not to help their clients. Its actually quite funny. Their enginuity to avoid helping and getting real life people involved is amazing. Meanwhile prepare yourself spending hours chatting with bots and reading articles that wont solve your problem.

I have had a Pleo Account, one user, one card that was erroneous charged of 500 DKK per month for about a year (≈ 6,500 DKK) as the trial account was ugraded without any notice.

Pleo rejects my refund and claims that I manually upgraded the plan and set the billing cycle
The log that Pleo itself refers to shows the opposite and does not document any plan change at all:
source = "system" and sourceUserId = "system" → the action was executed by the system, not a user.
No fields regarding plan (Beyond/Essential/Starter), i.e., no documentation of a user-initiated plan upgrade.

Pleo has not produced a separate audit entry for the actual plan change (with user ID, timestamp, etc.). Yet the incomplete log is being used to dismiss my claim.

Furthermore the product/service did not deliver as promised. Category setup did not work at the start.
Dinero integration failed (including invalid_grant), so export was not stable.
In reality, this has made Pleo mostly function as a receipt archive – not a tool I could work effectively in. I accepted as I was under the impression that I was on the free plan.
I was not aware of the charce until i had to login to prepare the annual report. I have not received invoices/notifications regarding transition to a paid subscription at any time.
I reached out right away to make Pleo aware that an error on the billing account had occured.

Complaint was submitted on 02.07.2025. Pleo itself states 15–35 business days to resolve
“Final” rejection came on 08.09.2025 – without addressing that their own log shows a system action and no plan change.

The combination of charges without clear consent/notification, ongoing technical failures, and a rejection based on a log that both contradicts the claim and is incomplete means I cannot recommend Pleo – especially not to small businesses that need transparency and stability.

A reasonable refund of a modest amount could have settled the case. Instead, responsibility is placed on the customer despite data pointing to a system action, and without presenting the necessary audit trail for an actual plan upgrade.

Very dissapointing as I have used Pleo multiple times in other companies, in the past, and have been reccommending Pleo in my network several times.

I guess that company culture has changed and the product and the service is no longer to be trusted. Such a shame.

James De Sousa help me with my questions and noted my wishes for Pleo.
Pleo is easy to use for both card holders and the admin. And the reimbursement module is great when employees have paid company expenses.

Fraud suspicions are never pleasant, but I want to highlight the excellent support we received from Pleo. Jozef from their fraud department was swift, polite, and professional throughout the process. It’s reassuring to know we can rely on partners like Pleo when it matters most.

José got back to me as soon as the issue was resolved with the technical team. Much appreciated.

Terrible experience! Customer service is based in India and doesn’t understand our issues at all. For several months we’ve been trying to get in touch with a “customer success manager,” but it never happens – he never calls or writes back. Now we’re stuck with three months of purchases on our two Pleokort cards that we still can’t get recorded. Extremely frustrating and completely unacceptable!

After experiencing credit card fraud, the Customer Support – especially Jozef – was extremely helpful and reassuring. He guided us through every step of the process clearly and efficiently. While the case was still under investigation, we received a temporary refund, and shortly after, we were informed that the chargeback case had been resolved in our favour and officially closed. Excellent service throughout – fast, transparent, and supportive.