plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plexus Freight Last Minute Save

I had another haulier company let me down last minute on a important collection of materials/equipment. In a short space of time Plexus Freight managed to fix the situation and organise something, saving me from being charged a large fee & further complications.
Great service & would highly recommend.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

We've been using Plexus Freight for Europe to UK transport, and their personalised service really stands out. They always go the extra mile to make things right. Reliable, responsive, and easy to work with—highly recommend!

March 6, 2025
Rated 5 out of 5 stars

No complaints!

I have arranged multiple imports from around Europe with Plexus Freight, always one of the more competitive companies to deal with. Very quick and efficient with quotes.

Never had any issues with the imported pallets.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and quick turnaround

Brilliant service from PlexusFreight! The team provided a thoroughly professional experience from start to finish. Emma, in particular, was an absolute star with her top-notch communication skills. She kept us in the loop every step of the way. The delivery was lightning-fast.

February 24, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you Anibal for the 5* review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Plexus - 100% worth recommending!

I would whole-heartedly recommend Plexus Freight after two very successful transports of large pieces of stone from Italy and Slovenia. Glen, and later Elias, made the whole process very easy, very reassuring and exactly when they said it would happen. Communication was excellent throughout, and Elias made sure to update me at each stage of the transit. A very trustworthy and efficient company. Truly worthy of a 5 star review.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

A great company to deal with. So helpful

We can't praise Plexus Freight enough. Michael has organised our latest shipment and has been brilliant but everyone at Plexus are all very helpful and happy to assist. Moving freight from Europe to UK is not always as straightforward as it used to be but Plexus make it as seamless as they can for us. From the time of taking our booking until delivery is made they answer any questions we have and provide us with regular updates. We have used other freight companies over many years in business but in our experience Plexus have been the best by far.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great experience with the Plexus team from start ( Lyss Switzerland) to finish ( Coventry UK). Customer service was terrific. I would highly recommended.

February 14, 2025
Unprompted review
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Reply from plexusfreight.com

Thank you very much for the 5* review and we hope to work with you again soon.

Rated 5 out of 5 stars

Great service

Great service, lead times and prices. The people working in Plexus are commited to giving the best service in the market and I have experienced it. Special thanks to Elias Fry who handled my requests from UK to DE. Following them up and giving me a better overview as other major competitor.

February 5, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you very much for the 5* review.

Rated 5 out of 5 stars

Highly recommended

Excellent service with updates all the way through from collection to delivery. A huge thanks to Glen who was very friendly and helpful.

January 31, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you Terry for your review

Rated 5 out of 5 stars

Top Notch Service.

I use them quite frequently and must say, their service is outstanding. I especially deal with Marco, who is absolutely brilliant :)

January 28, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you very much for the 5* review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great Communication

I would highly recommend. Great communication and service with a friendly and can do attitude.

January 8, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you very much for the 5* review.

Rated 5 out of 5 stars

Quick response and reliable

Quick response and reliable, have done 2 shipments with them now and no problems.

January 9, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you very much for the 5* review.

Rated 5 out of 5 stars

International Stone and Porcelain Logistics

Plexus Freight have consistently demonstrated a broad understanding of international freight requirements and over the last few years have become a key contributor to our extensive supply chain operation. They are reliable, reponsive, competitively priced and Glen and his team are all top guys.

January 6, 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

thank you Jim we really appreciate your kind words

Rated 5 out of 5 stars

Really great experience

Really great experience, this was our first shipment from Spain to the UK and Glen and his team made the whole process so easy and enjoyable. Highly recommend.

December 11, 2024
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

thank you Amanda it was pleasure working with you

Rated 5 out of 5 stars

Prompt response from original web…

Prompt response from original web enquiry from Emma.
Kept up to date and in the loop all the way through collection and delivery of our pallet from Italy. Really good communications, will definitely be using again.

December 10, 2024
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you for 5* review, we look forward to working with you again soon.

Rated 5 out of 5 stars

Great Service

Emma was super helpful and the delivery was completed without issue and arrived on time. Definitely recommend and will be using them again!

December 10, 2024
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you for the 5* review, We look forward to working with you again soon.

Rated 5 out of 5 stars

From pick up to delivery all was seamless

From pick up to delivery all was seamless. Glen and his team made sure the delivery was efficiently handled, that it was delivered on time - a flawless service. Thanks very much.

November 5, 2024
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

thank you Sam this is greatly appreciated

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