Plumbgas Services Limited Reviews 288

We had our heat pump installed by PlumbGas in October 2024, and the experience from start to finish was excellent.

A particular mention goes to business owner Jon, who carried out the initial survey and heat loss calculations. He took the time to properly assess the property, ensuring the radiators were correctly sized and the system was designed appropriately for the house. It was clear from the outset that the focus was on getting the installation right rather than simply selling a heat pump. That attention to detail has paid off, as the system has performed flawlessly and kept the house comfortable ever since.

We did experience an issue with the diverter valve after installation. PlumbGas responded quickly and replaced it free of charge. When the problem reoccurred, they returned promptly and replaced it again, this time with a different make, and we've had no issues since. While problems can occasionally happen with any installation, what matters is how a company responds, and PlumbGas couldn't have been more helpful throughout.

What really stood out was their commitment to customer service. They also corrected a couple of other issues I had noticed long after the installation, again at no additional cost. There was no hesitation or attempt to avoid responsibility. It's clear they take pride in their work and genuinely care about the quality of the service they provide.

A special mention also goes to Ryan, who carried out the follow-up visits. He was always respectful, courteous, and professional. Across the additional visits after the installation, he took the time to discuss things properly, answer questions, and ensure everything was working as it should. He gave the impression of someone who genuinely cared about doing the job properly rather than simply getting it done and moving on.

The original installation price was competitive, and the aftercare has been excellent. Based on our experience, I would happily recommend PlumbGas to anyone considering a heat pump installation or any other work for that matter.

Plumbgas are a top class Heating and Plumbing Company who have always given us prompt attention to any problems. Our special thanks to Chris Inglis a highly competent heating engineer. For His patience in explaining things and friendly relaxed demeanour in resolving a problem which had tried our patience beyond belief. It is such a relief to have such talent available.
Especially when you are well into the eighties
I would revccomend Plumbgas without hesitation
Alan Pitcher Lichfield

A returning customer and once again very impressed. Ryan did a great job installing our new WC, an outside tap, and replacing a radiator. It is a neat installation and everything was left tidy - highly recommended !

Efficient and polite engineer. Work completed on time and to the quoted price. Highly recommend.

Recently had a bathroom refit and am very pleased with the result and service. Thank you to all the Plumbgas team and especially Nials for his first class work, which he carried out quietly, efficiently and professionally.

Very good service from the first contact. The following day the engineer called very promptly. Was very polite and dealt extremely quick with the problem less than a hour job done. No mess everywhere was tidy and a very professional technician. Can well recommend the company and if required in the future will be my first call. Thank you for your prompt response and excellent customer service.

This company look after all my mums heating issues. Servicing and repairs if needed. Not only are they helpful but they are polite friendly and very knowledgeable.
I can’t recommend this company enough.
A safe set of hands.

I was informed of the engineers name and time of arrival before he came which I found was reassuring as I live on my own . When he arrived i could tell by his competent manner that my boiler service was in good hands .

Excellent service and explanation about an issue with condensing pipe. Two possible solutions explained.

Great customer service, very personal. Do what they say they will do. Friendly but professional.

The engineer arrived on time and started work immediately. Although the job proved difficult he persevered and removed and replaced a faulty pump within the time estimated.

2 very polite engineers (George & Matthew) arrived on time to service my boiler with shoe covers in hand. Wiped their feet and put their shoe covers on.
When they finished servicing my boiler, they announced all the things that they had checked and provided the outcome.
I was very pleased with their explanations and will continue to use plumbgas going forward.

Plumbgas gave a reasonable quote for the work required and were able to offer a convenient appointment for it to be carried out. Name of engineer was also confirmed. Lewis kept us informed of his anticipated arrival and was on time. He was friendly and polite. Replaced a leaking radiator after draining the system and fitting new TRV along with some piping. System refilled and inhibitor included. He ensured all radiators were working before he left. Area was left clean and tidy. A very reliable company all round.

Despite someone calling in sick, Chris stepped into the breech and carried out our required work to a very high standard. Cost was exactly as quoted. Can't ask for more.

Our plumber was friendly and efficient in diagnosing the problem and gave us some good options to consider. I really appreciated his patience in explaining the issues.

Plumbgas as a company are really prompt and efficient in dealing with appointments and communications is always clear with all costs explained before work goes ahead.

We had used them before and will certainly be using them in future. 100% recommend!

As always, friendly professional service.

Easy to book and engineer is always polite, on time and work area left tidy.

George was polite and courteous wearing the boot covers and cracked on with the service. He was thorough and told me everything I needed to know

Communication is excellent with Plumbgas.
Engineer arrived on time and completed the job promptly.
Easy method of payment,e mail invoiced the following day.