Zeffa Online Limited - Plumbtap Reviews 1,481

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Recently I purchased ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off The product is amazing and you can feel the weight. I had a slight concern with one of the c... See more

Rated 5 out of 5 stars

I required new shower seals and foiund the website easy to navigate, but I did not realise that there would be so many differing styles and sizes. However each was clearly depicted, both photographica... See more

Rated 5 out of 5 stars

I wanted to renew shower seals and have used this company before. Went to their website and refreshed myself on correct measuring. Ordered the size I wanted. Website is clear. There is a bargain by... See more

Rated 5 out of 5 stars

Quick ordering process and speedy delivery. Wasn't sure what EcoSpa shower valve would be like, as never heard of them before. Product seems well made and operation is smooth. Quick to install and a g... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Plumbtap are a bathroom & kitchen retailer based in Wales, we offer top quality showers, taps & accessories at very competitive prices. The majority of our products are sourced directly from the manufacturer, cutting out the middleman so we are able to offer you high quality products at the most competitive prices, and we even despatch them to you for FREE!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off

Recently I purchased ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off

The product is amazing and you can feel the weight.

I had a slight concern with one of the components, and I would like to give a Massive Shout Out to Mel who went above and beyond to assist me and resolving the concern very promptly and efficiently, she was pro-active and within minutes of getting in touch my concerns were resolved.

Thank You Mel your a Star

April 29, 2022
Unprompted review
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Rated 1 out of 5 stars

Worst experience dealing with these…

Worst experience dealing with these people!
I bought a triton shower unit and we had it installed. The unit was faulty so I called them to see if I could have a replacement or refund. They refused and said I would have to call triton direct. What annoyed me the most was that they didn’t come back to me for about a week then asked for a video of the issue. Then made me wait again to tell me they wouldn’t help. In the meanwhile I had a tenant with no shower for 2 weeks and I had to pay the plumber to instal a faulty unit. Awful service. Never use again
Be careful if you use them

November 2, 2021
Unprompted review
Zeffa Online Limited - Plumbtap logo

Reply from Zeffa Online Limited - Plumbtap

We do apologise the customer was dissatisfied with the service.
Unfortunately, as the shower had been installed and used, we needed to follow the correct claim procedure to confirm a fault with the item. Under the warranty terms, an engineer would be sent to the property to test the item, to confirm a fault and to rule out any installation issues.
This is an important step to ensure the correct resolution is offered to our customer. Unfortunately, the customer uninstalled and replaced the item before contacting us. To help the customer as much as we could we then requested a video of the issue. We then sent the video to the technical team at the manufactures and they confirmed this issue had been caused by a pressure issue and was not a fault with the shower itself.
We can confirm that the issue was not a fault with the item and therefore would not be covered by the warranty. This issue was completely outside of our control and not a reflection of the service we provide our customers.

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Rated 5 out of 5 stars

Another Excellent Purchase. All That’s Good About Online Shopping.

I wanted to renew shower seals and have used this company before. Went to their website and refreshed myself on correct measuring. Ordered the size I wanted. Website is clear. There is a bargain by ordering double the quantity required. It means you have a supply for next time and using the paperwork you know your dimensions for the time after.
Delivery was speedy and was correct.
Nothing could be improved upon.

September 28, 2021
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Rated 5 out of 5 stars

Quick ordering process and speedy…

Quick ordering process and speedy delivery. Wasn't sure what EcoSpa shower valve would be like, as never heard of them before. Product seems well made and operation is smooth. Quick to install and a great replacement for an obsolete Mira valve. Overall very happy with the product and Plumbtap, would use again.

July 19, 2021
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Rated 5 out of 5 stars

The item was excellent value and works…

The item was excellent value and works well. It was sent promptly and was well packaged. In future I will always check plumbtap before trying elsewhere. My only criticism is that the website was hard to navigate which prevented me from being able to purchase more products.

May 20, 2021
Rated 5 out of 5 stars

Perfect Shower Seal - quick dispatch and delivery

Ordered a shower screen bottom seal for a curved screen. Although, the seal was for a straight screen Plumbtap mentioned that previous purchasers managed to fit it to a curved screen. I thought at the price, it was worth a shot. The seal was dispatched and delivered very quickly and I fitted it with no problems.

Very happy with Plumbtap service.

May 7, 2021

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