Zeffa Online Limited - Plumbtap Reviews 1,481

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently I purchased ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off The product is amazing and you can feel the weight. I had a slight concern with one of the c... See more

Rated 5 out of 5 stars

I required new shower seals and foiund the website easy to navigate, but I did not realise that there would be so many differing styles and sizes. However each was clearly depicted, both photographica... See more

Rated 5 out of 5 stars

I wanted to renew shower seals and have used this company before. Went to their website and refreshed myself on correct measuring. Ordered the size I wanted. Website is clear. There is a bargain by... See more

Rated 5 out of 5 stars

Quick ordering process and speedy delivery. Wasn't sure what EcoSpa shower valve would be like, as never heard of them before. Product seems well made and operation is smooth. Quick to install and a g... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Plumbtap are a bathroom & kitchen retailer based in Wales, we offer top quality showers, taps & accessories at very competitive prices. The majority of our products are sourced directly from the manufacturer, cutting out the middleman so we are able to offer you high quality products at the most competitive prices, and we even despatch them to you for FREE!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I required new shower seals and foiund…

I required new shower seals and foiund the website easy to navigate, but I did not realise that there would be so many differing styles and sizes. However each was clearly depicted, both photographically as well as dimensioned drawings. Ordered on a Wednesday, delivered two days later. Good price - less than one-third of that being charged by our local (Milton Keynes) specialist bathroom shops.

October 30, 2020
Rated 5 out of 5 stars

Response

Got exactly what I ordered which was Mira response shower head and Mira shower hose.Plumtap very good company to deal with & quick delivery Very happy customer.

October 30, 2020
Advertisement
Rated 2 out of 5 stars

Placed order money paid then nothing…

Placed order money paid then nothing after nearly a week looked at my bank and money was refunded with no explanation

September 2, 2020
Unprompted review
Zeffa Online Limited - Plumbtap logo

Reply from Zeffa Online Limited - Plumbtap

We can confirm that our Customer Service Team emailed the same working day to apologise and advise that the item had gone out of stock.
We do our very best to keep stock levels on the website as up to date as we can, and we apologise that we could not fulfill your order on this occasion.

Advertisement
Rated 5 out of 5 stars

Great shower rail slider

Great shower rail slider. Arrived on time. Good price, fits well, works well and looks the part. Thumbs up in every way. Would totally recommend.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, I experienced a minor problem whilst ordering but it was swiftly resolved by Sasha and Caroline.

Great customer service and great products and good prices will definitely use again.

Josh

July 30, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

This is an excellent company

This is an excellent company to deal with .It is good to be able to talk to someone by phone when you have a queery and get a very helpful response. I thoroughly recommend this company.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Straight forward, reliable and value for money

Recently re-ordered shower seals originally ordered about 5 years ago. Found the same ones straight away, re-ordered and they arrived safely and quickly. Great price in comparison to most other sites and they’re the same high quality as they were 5 years ago. I ordered loads (even better value if you buy a pack of 2) so won’t need any for a while but I’ll definitely be back for more. Thanks!

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid - supplied a leaky radiator valve

Supplied a faulty radiator valve which leaked over my new wooden floor. Resulted in costing extra plumbing fees and a joiner to return to stain the wood back after the radiator water had stained the floor. Plumber diagnosed the the issue being due to a defective rubber seal within the valve.

Plumbtap asked for the valve to be returned for a replacement to be sent out, but they don't seem to see the inconvenience and extra expense this would cause, to pay a plumber to remove the valve to then return a few days later to fit a replacement.

I would advise you to buy elsewhere or local.

July 24, 2020
Unprompted review
Zeffa Online Limited - Plumbtap logo

Reply from Zeffa Online Limited - Plumbtap

Thank you for leaving us a review Gavin, we are a company that accepts customers may sometimes not be 100% happy with the products they order.

I have investigated your comments and have been advised by the After Sales Team that a resolution was offered but was not acceptable.

Like most companies that trade online as well as the high street, we do require the item returned before providing a refund, we would also have reimbursed any return postage costs.

Occasionally, faults do occur on products that we cannot control, but we do have a process to resolve them quickly for you once notified.

I'm sorry that in this instance you felt we did not address your concerns, but I would hope that this does not put you off in the near future from returning to our store, as I'm sure that you were happy with the price, speed of delivery and promptness of our customer service.

Stay safe and we wish you well.

Advertisement
Rated 4 out of 5 stars

Fitting a seal on a curved shower screen

I ordered a replacement shower screen seal and, as usual, received a prompt and efficient service from Plumbtap. The seals can be difficult to fit because I have a curved screen but I've found that by placing the seal in very hot water it softens the hard plastic very slightly, sufficient to fit the seal onto a curved screen. Thereafter it retains its shape and can be removed occasionally for cleaning and replaced on the screen.

July 22, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look