Plunge Reviews 468

As a new contrast therapy business, we choose the Plunge all in commercial max as our cold plunges. We bought three of these to go with our infrared saunas purchased from another manufacturer. The first unit started well and cooled appropriately but had a lot of air in the system. Online instructions were appropriate in helping us bleed the system. Unit continues to work well after one month in business. Apparently, units 2 and 3 had zero quality control standards. Unit 2 was constantly having water on the floor upon clients getting in. We just assumed it was from getting in and out. Plunge support was worthless in trying to troubleshoot the situation. Upon getting in myself I noticed the water level rising up to a little hole in the skimmer well. I immediately got out and felt behind the skimmer and sure enough all kinds of water was dripping out of the hole onto the chiller and on to the floor. I checked the other units and the very same hole was sealed off with a little rubber sleeve. Okay, small mistakes can be overlooked (even though all of this water dripping all over the actual chiller likely isn't good for it). We have asked for a replacement rubber sleeve to correct this and we have yet to receive it. I'll guess we can just duct tape it. Additionally, we could not get the chemistry correct on unit 2. Again plunge support found no issues from remote monitoring of the unit. I inspected the unit and found the tank lines on the auto-doser were installed incorrectly (the acid line was going to the chlorine side of the auto-doser and the chlorine line was going to the acid side of the auto-doser). I easily fixed this but with no help from plunge support. Moving on to unit 3. This is the most serious infraction. After only two clients in the first week, we drained the tub and changed the filter per the recommendations. we refilled the tub and noticed immediately the unit would not cool. My wife contacted plunge and finally got a real person, Sean H on a video call. He had very little troubleshooting skills. I specifically, sent him a live facetime video showing him that the drain ball valve was leaking water while not running and the leaking stopped when the pump was turned on. Of course it won't leak when the pump is running because the pump creates a vacuum and will draw air instead of leak water. Air in the line can cause the chiller not to cool as per Plunges website. We have asked for a replacement ball valve and repair and this has not been granted after 3 weeks of this unit being down. Additionally, we are not allowed to repair anything as this voids the warranty as per their website. Furthermore, in plunges determination of the problem Sean informs me that the unit has been checked remotely and the issue is air in the system, the cooling system is working perfectly. The very next day He then informs us that the chiller has failed and is now not under warranty because according to the pics we sent in the unit is too close to the wall and the receptacle cover doesn't have a plastic cover over it. The installation instructions have differing distances off the wall the unit can be. Additionally, it does not state a covered receptacle is needed. Only that it must be ground fault which it is. He heavily implied that this is a failure that we caused due to water. However where the unit is leaking (ballvalve) the water is in contact with the power cord at the non receptacle end (where the power cord that attaches to the chiller electrical system). However, Sean did state that he really advocated for us and stated that plunge will gladly sell us a new chiller at a 40% discount. That's crazy. If we can't resolve this issue this week I will contact an HVAC tech in my area (I know plenty). I will get the unit diagnosed and repaired at my cost and then will sue for repairs and three weeks loss of income if we need to before I buy a new chiller after two hours use. If this unit failed because of water, then it came from the obvious leak. This unit has been down three out of the four weeks we have been open and has severely limited our ability to serve our customers. We clean after every client and only two clients ever used this unit (because it was down) and the receptacle end of the cord has never been close to being wet. Do not trust the warranty and certainly do not trust the customer support this company claims to offer. It is very subpar at best. My wife pushed hard to get a video call tomorrow with a manager and I will gladly remove this review upon getting this issue resolved. I will update this review with whatever resolution plunge determines

We purchased a Version 1 cold plunge that has been broken for months and months. Rather than addressing the known limitations of this first-generation unit, Plunge’s automated support system has required us to repeatedly go through a lengthy insurance claim process each time a component fails.

After waiting days or weeks, we are sent replacement parts to install ourselves, only to discover that another piece of equipment does not work upon installation. At that point, we are told it is “not connected” and instructed to file yet another claim.

We are now on our third consecutive failure, including persistent cooling issues. When operational at all, the cold plunge either functions like a loud outdoor bathtub that has been sitting full for an extended period, or it presents a safety concern due to a nonfunctioning light system. Neither is acceptable.

This is not normal wear and tear. It is a prolonged pattern of failure tied to a flawed first-generation cold plunge that has remained nonfunctional for months. At this point, we should have been reimbursed or upgraded to a newer model that actually works. That resolution should have occurred long ago.

Instead, a sales agent suggested that we sell our broken Version 1 cold plunge on Facebook and then purchase a new unit. I initially assumed this was a joke. It was not.

To make matters worse, the company will not accept returns of broken units or replacement parts. I cannot wait to determine the cost and logistics of disposing of a nonfunctional cold plunge that should never have been left unresolved for this length of time.

I just wonder: do the owners know? Or care?

We purchased a Plunge unit back in December in preparation for our NFL Pre Draft Training that started this January. Customer service went out of their way to help make sure the unit arrived quickly and safely to my facility to help make sure our clients had a World Class Experience that we strive for. We appreciate the level of communication and sense of urgency that the Plunge Team had for us and our clients. Thanks!

I purchased Plunge’s top-of-the-line “All-In-One” unit about a year ago for approximately $7,500 and also paid extra for the extended warranty. This is marketed as a premium, low-maintenance product. Unfortunately, the ownership and support experience has been anything but premium.

Three weeks ago, my unit developed a leak that appears to be coming from the tub itself. The plunge is completely unusable until repaired. Since reporting the issue, customer support has repeatedly asked me to send videos — I’ve now been asked five or more times and have submitted videos on three separate occasions. Each time, I’ve had to refill the unit just to capture the leak again.

Despite providing everything requested, no technician has been dispatched. No repair date has been scheduled. No replacement has been offered. No compensation has been discussed. At the time of my initial claim, I was told a technician would be sent within 5–7 business days. That promise has not been honored.

For a $7,500 “premium” product with an extended warranty, this level of support is unacceptable. The issue is not just the leak — it’s the complete lack of follow-through, urgency, and accountability. I expected far better from a company positioning itself at the high end of the market.

I purchased a Generation 1 Plunge cold plunge for approximately $6,000 a little over 3 years ago. Recently, the chiller failed, and I was told by Plunge that my only option is to purchase a replacement chiller for several thousand dollars.
I find this extremely disturbing and unacceptable for a product marketed and priced as a premium, long-term wellness investment. Being required to spend roughly one-third of the original purchase price to replace a core component after just a few years of normal use raises serious concerns about durability, product quality, and long-term ownership cost.
No reasonable accommodation or goodwill solution was offered. While warranties expire, consumers reasonably expect a $6,000 system’s primary mechanical component to last longer than a couple of years without requiring a multi-thousand-dollar replacement.
I regret this purchase and would strongly caution potential buyers to carefully consider long-term reliability and post-warranty support costs before purchasing from Plunge.

Updated review on 1.12.26

I just received a reply stating their Customer Service team tried to call me to help with no success and they are waiting for me to respond.

I have a written e-mail from their rep Ian stating I have to purchase a new chiller and I had a scheduled call on Friday 1.9.25 at 12:15pm PST with another rep named Nikkita stating they won't help me and I have to purchase a new chiller. She sent me the following e-mail below:

Hi Keith,

After reviewing the troubleshooting steps, we’ve identified that your chiller will need to be replaced. Since your Plunge is currently out of warranty, we’re no longer able to supply this part directly due to inventory constraints. However, in order to get you up and running as fast as possible, we recommend purchasing a replacement from Amazon that will be compatible with your Plunge.

Here’s the link to the recommended replacement part:
Active Aqua 1HP Chiller

While this isn't our exact chiller, its built to spec, fully compatible and should function the exact same.

If you have any questions about this chiller, please let us know as we're always here to support you.

Best Regards,

Nikkita
Plunge Support Team

That's terrible they are lying and saying they can't get a hold of me...

DO NOT DO BUSINESS WITH THEM!

Poor product and poor customer service!

It's been really confusing setting up delivery and setup with the vendor. I still haven't connected with them.

Absolutely incredible sauna and great customer service! My wife and I use it daily. Great ship time, easy instal, very responsive customer service.

Great communication throughout including the App, great purchase experience with seamless FSA approval, great communication on the delivery process (Maria), we are super excited to take delivery. By the way, the intro video in the warehouse by Mike and Ryan was a nice personal touch.

The plunge product broke after less than two months of use. The customer service is horrible. You can’t actually speak to someone to troubleshoot. Even after you book an appointment to speak to one of their engineers, they don’t ever call. I’ve never been so dissatisfied with something that they boast as being a high-end product. They don’t care. They just want to make money and they don’t stand behind their product.

My cold plunge from this company has broke multiple times in the last year. The first time they gave me a super hard time as if I wasn’t cleaning it before sending a new one. The second time I was out of warranty and it broke only a few months after and they still would not honor even a replacement part. They would not even honor an extended warranty. This replacement part costs 2,000$! Representatives like Brian were unhelpful in getting me to somebody that could help with this. These products are super expensive it’s not like I’m complaining about a chair.. This is something that is supposed to last for years regardless of warranty. if you’re looking for a company that is high end and that provides good services to their clients. I would recommend going elsewhere

I bought a sauna mini. got the professional installation for $800. After about 30 days the door started sagging and became nearly impossible to open. When i contacted plunge, they asked me to take photos with a level, which I did. The bubble is inside the black lines of the level in all photos, but that was apparently not "level enough". They proceeded to ask me to essentially take the whole sauna, or parts of the sauna, entirely apart, rebuild it, and shim it- or to pay approx $1000 to have someone come do it for me. They blamed my "site prep" for the issue. The sauna, per my photos, is level, and I refure to pay that money or diassemble the sauna (if I could do that I wouldn't have paid $800 for professional assembly) to make it even more level- which is a baffling thing in itself. It took me about 35 emails to get to this place- which is truly maddening. Terrible experience all around. Do not recommend. OF NOTE- I also left a review on their website- where it appears you can do that under the sauna mini. Turns out- that review section, which is managed by Okendo (I got a hold of them) can collect the reviews, but Plunge seems to be suppressing the reviews that they don't like, and thus, on their website- the mini sauna shows up as having only 7 reviews with a 4.7 rating. That is, unfortunately, a catered list of reviews that masquerades as something else. So dissapointing.

I got a plunge a couple of years ago and had great experience. I recently moved into new home that needed renovations and got a a new all in one plunge and my contractor couldn’t get ahold of anyone to get help with installation like the first time and after we got it installed it was defective. Sent almost a month trying to resolve problem and I am still waiting for tech to come out. Have sent many e mails and still no tech response. This plunge was more expensive than the first and service was terrible would not recommend. Update it’s Jan 29th and after 6 weeks this review I got someone to fix filter problem and just tied to fill it up and I have another leak. Waiting for them to ok sending out someone to fix that! I wouldn’t recommend paying 9,000 dollars for a plunge that doesn’t work and takes forever to get serviced. It’s been in my house for 2 months and it still doesn’t work. It takes days to get an answer from email. All in one is too expensive and they can’t service them.

I purchased a Plunge unit (>$6,000) less than three years ago, and my ownership experience has been dominated by repairs and downtime rather than anything close to “set it and forget it.”

Within the first few years, my unit required repeated troubleshooting and multiple component replacements. To date, I am on my third InkBird probe, second chiller probe, awaiting my second pump, and I’ve also had to fix multiple valve leaks. Each time a component was replaced, another issue surfaced.

Most recently, after replacing major components (including the chiller and control/probes), the unit again became non-operational due to a pump failure.

This ongoing repair cycle has been time-consuming and stressful, and it goes well beyond what I would consider normal maintenance (cleaning, filters, water care, etc.).

Important for shoppers: I purchased the third-party extended warranty (Clyde/XCover). Based on the frequency and cost of issues I’ve experienced, I believe that without this extended warranty my unit would likely have been inoperable within the first year, or would have required significant out-of-pocket repairs. Even with warranty coverage, you should expect to devote real time to troubleshooting, coordinating claims, waiting on approvals, swapping parts, and dealing with downtime.

Customer support has consistently taken a “replace parts until it works” approach. While that may eventually restore functionality, it has not been a durable or premium experience. I have filed five repair claims, and each one has taken a minimum of three weeks to resolve between contacting support, submitting documentation, claim approval, and shipping parts. In total, my unit has been out of service for approximately five months during the less than 2.5 years I’ve owned it.

It’s also worth noting that most (though not all) repairs require the customer to personally perform the part swap. If you are not mechanically inclined or don’t own basic tools, that’s an important consideration.

At this price point, there are multiple premium cold plunge options on the market. If you’re shopping, I strongly recommend comparing alternatives and factoring in reliability, service model, and the true time cost of ownership - not just the purchase price.

You snuck in an insurance charge over $150. You’re horrible. As if you’re not making enough. The carrier is responsible for the insurance not the buyer. Con people. Beware

0 stars if I could.

This entire experience has been a disaster. I set up an appointment to speak with a sale rep and tell them where I live, where I intend to keep the Pod, and confirm I was buying the correct unit.

I live in Colorado and the unit would be in my garage. I asked her about needing the heated unit, but say I had no intention of ever using it as a hot tub. She said then, I only need the base model, which worked with the budget and I placed the order. Had she explained I would need the heated unit, I would have never made the purchase.

I read every word on the FAQ and based on the back and forth with the sales rep, I made the purchase.

The first thing I saw when I opened the box was “if ambient temps get below 32 for more than 12 hours, you need to drain the unit”.

I wrote in asking about this and why they didn’t bring this up in the consultation and that’s when they asked… will it get below freezing?

Yes, it’s a garage in Colorado…

Then she said, since you’re in a garage (indoors) you can’t use the heated unit anyway.

Why was that not explained when I was asking which unit was appropriate? She said, if I don’t plan on using the heating unit, don’t bother. The cold of the garage will actually make the unit more energy efficient!

The customer service rep that they assigned me said “it’s your job to do due diligence”. I consider reading every word on the webpage about the unit and talking to a consultant my due diligence.

I asked for a refund and they said it would cost shipping and a 10% restocking fee. So, close to 2k to return something I would have never purchased if the rep asked basic questions.

I posted a review similar to this (no profanity or rude words) on their website and it was never published. I asked and they said “we do receive a large number of reviews, and while we aim to share a variety of honest experiences, not every submission is published on our website”

To them, apparently a “wide variety” means they only post the 5 stars and only
One 4 star - to seem honest.

Ultimately I had to pay $635 to return the unit, but the Financing company Bread that offered the 0% financing through is claiming I still owe closer to $750, but can’t explain why and refuses to call Plunge.

I’ve tried 3 times this week to talk to someone and I’m getting nowhere.

Buyer beware of this horrible sales staff and customer service group.

If you’re spending this kind of money, do it with a different company or just go burn $1,000 in your backyard and save the headaches

Horrible customer service!!! Do.not.use. After spending $1000 on replacing a light and pump, my $740 service charge (4 hour minimum) was changed to $1400. It takes forever for them to respond and, when called, their customer “service” reps are clueless.

It great. I have lower back issues sciatica, and it just relieves it.

Jonathan Lopez was extremely helpful during our phone call. He took the time to explain the differences in certain features and products.

Hi Mike & Ryan,

5 stars would have been my rating if only when you unselect the shipping insurance it stays unselected. Also no military discount offered. Not expected, but always appreciated when companies do... from a 30 yr military veteran. The product looks amazing and I am very much looking forward to plunging in the new year. 😀

Plunge reached out and they did help support me in fixing my ice bath however I did have to pay for the replacement parts even tho the plunge is still pretty new overall great response time and support just feel like the cost of the plunge should be reduce quite a bit if parts are havin to be replaced after a year of use this will be my second part replacement.