I had good experience with PlusHeat. The service and repair can be easily booked by either email or phone call. The job was done professionally and efficiently. However, the appointment slot is nearl... See more
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Review summary
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The engineer was very polite, professional and put any worries that my wife had, calmed. The engineer came when they said, called me, then my wife and it was nice to have such a coutious person doing... See more
I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more
I booked a service.The engineer was very thorough, he arrived within the alloted time frame. He even tested my monoxide alarm. Would definitely recommend this company.
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
18K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Percy was friendly and professional
Percy was friendly and professional
A credit to your company 🙂
September 25, 2026
Very good at the moment we’ll see when…
Very good at the moment we’ll see when we want a problem solving then it comes to that but so far satisfied
September 23, 2026
Polite and friendly person, he gave me good advice
Scott was very polite and helpful to choose the plane which one suits me , explained me what’s its cover.
September 23, 2026
The customer service advisor explained…
The customer service advisor explained everything fully, and was very patient with me repeating everything when I had difficulty understanding.
September 25, 2026
Quick response to problem and came…
Quick response to problem and came again when further problem occurred. Engineers were friendly, helpful and efficient.
September 23, 2026
Very professional and finished…
Very professional and finished servicing thd boiler quickly. Overall good experience
September 25, 2026
Resolved my issue efficiently and in a…
Resolved my issue efficiently and in a friendly manner.
September 25, 2026
Very professional.
Very professional in the work that was done, worked cleanly and very polite. Left a detailed report on the boiler service - great job and a shout out for the engineer Mr Peter Brown.
September 23, 2026
Unprompted review
the engineer phoned prior and arrived…
the engineer phoned prior and arrived on time he was polite and tidy checking everything out
my only complaint was that i had to call PLUS HEAT to say my boiler was due a service
September 18, 2026
Unprompted review
The advisor understood what I required…
The advisor understood what I required and advised of the correct policy to purchase. Overall, a good customer experience.
September 25, 2026
Excellent service and very…
Excellent service and very knowledgeable staff.
Couldn’t be happier.
Second year with PlusHeat and will definitely continue being a customer.
September 25, 2026
Beware the unwelcomed calls
I appreciate service companies are keen to make a sale, but being hounded with calls as soon as I’ve clicked on a link from Money Supermarket is the not the way I - and many others - want to shop. The page hadn’t even loaded when the barrage of calls came in.
This is by far the only company to use this tactic, so I would suggest if you are a potential customer in the research phase, that you put inaccurate contact information into comparison sites and amend it at checkout to avoid a lot of annoying calls.
September 25, 2026
Reply from PlusHeat
Hi David,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the frustration caused by the calls you received after using the comparison service. Our aim is always to provide helpful and timely assistance to customers throughout the process, but we appreciate that the frequency and timing of contact may not have met your expectations.
We are, however, pleased to hear that you were ultimately able to set up your policy successfully with PlusHeat.
If you require any further assistance with your policy in the future, please do not hesitate to contact our team on 0808 164 2892 or via ]support@plusheat.co.uk.
Kind Regards,
Sean
PlusHeat Team
She was very helpful and efficient and…
She was very helpful and efficient and dealt with our request extremely efficiently.
September 24, 2026
Good price and customer service is…
Good price and customer service is generally good. Quick date provided on boiler service. Never had to use them in an emergency. Been a customer for about 5 years.
September 24, 2026
Unprompted review
Efficient
The engineer was friendly, professional and efficient. He serviced my boiler quickly, with minimal fuss, and left everything clean and tidy afterwards. Very pleased with the service and would happily recommend.
September 25, 2026
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