I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service & Team
I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I was happy to accept. This is my second year with Plusheat and found them very helpful and approachable. David, from his response. I felt understood the situation without any fuss or unnecessary persuasion. He was very professional, pleasant and his excellent customer service is a credit to Plusheat, my query was resolved quickly. I had my service completed by plushest last year and the whole service is both comparible, if not better than the more well known companies. I was very satisfied and am happy to give them another years business. Thank you to David and Plusheat
April 29, 2026
Good prompt service and professional…
Good prompt service and professional engineer.
April 27, 2026
Unprompted review
Excellent experience
April 29, 2026
Chole is a real asset to the team
Chole is a real asset to the team! Very professional!
April 29, 2026
Very helpful lady even though there was…
Very helpful lady even though there was a time delay on the call.
Yet to see how the service goes but the communication is good
April 29, 2026
Very helpful customer service
Very helpful customer service, understood the problem and sorted it immediately
April 28, 2026
Excellent Service
Jenniffer was very helpful, friendly and polite when booking my boiler service.
April 28, 2026
What a joke plus heat is
What a joke plus heat is
I took out a full policy 4 months ago
I had to call them in to fix a leaking valve on a radiator
I paid the call out fee of £59
Engineer turned up took a photo and went
They emailed me stating I need to pay another £79 pounds to replace the leaking valve as the system needs draining down
What a con what’s the point of this cover if you have to pay more and more to get jobs done
I paid £216 for the cover £59 call out
And still no fix of radiator
Plusheat are rip off merchants I’ve been coned
Take care folks don’t trust this co
It is not the draining of the radiator it’s the draining of your wallet they want
April 28, 2026
Unprompted review
Reply from PlusHeat
Hi Stephen,
Thank you for your feedback.
I’m sorry to hear about your experience and understand your frustration regarding the call-out fee and the additional charge for the repair.
I have attempted to contact you to discuss this further; however, I was directed to your voicemail.
To clarify, while your plan provides cover for eligible repairs, certain processes—such as draining the system and completing specific works—may require applicable charges in line with the service agreement. These are outlined within the terms and conditions provided at the start of your policy.
That said, we are still willing to assist in completing the repair and ensuring the issue is resolved for you.
Please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk so we can move this forward for you.
Kind regards,
Sean
Plus Heat
Avoid these jokers at all cost!
I rarely leave reviews, but my experience with PlusHeat has been shocking.
I was left with no heating or hot water for over 40 hours during freezing conditions (around 2°C), with a 9-month-old baby and two 3-year-old children in the house. This is not just inconvenient — it’s completely unacceptable and potentially dangerous.
Despite reporting the issue immediately, I was told no engineer could attend for nearly two days. During that time:
Communication was poor and inconsistent
I was left chasing updates
No urgency was shown despite having a vulnerable household
When an engineer finally attended, I then had to deal with further issues including a leak after the visit, adding even more stress.
What makes this worse is the way the complaint has been handled. The company acknowledged delays and failings — yet their “gesture of goodwill” was £7.99 (one month free). That is genuinely insulting given the situation.
They have attempted to deflect responsibility by blaming a third-party gas meter issue, but that does not excuse:
The delay in response
The lack of proper communication
The failure to prioritise a family with young children
Under the Consumer Rights Act 2015, services should be carried out with reasonable care and within a reasonable timeframe. This clearly did not happen.
I would strongly advise anyone considering PlusHeat to think carefully. When you actually need them, they may not deliver.
April 24, 2026
Unprompted review
Reply from PlusHeat
Hi Thomas,
Thank you for your feedback.
I am very sorry to hear about your experience and the impact this situation has had on you and your family. I fully appreciate the seriousness of being without heating and hot water, particularly in cold conditions and with young children in the household.
We acknowledge the concerns you have raised regarding delays, communication, and the overall handling of the situation. This is not the level of service we aim to provide, and we understand your frustration.
Please note that your case is currently with our Complaints Department, who you have already been in contact with. They will continue to review your case thoroughly and will provide you with further updates and information in due course.
If you require any additional assistance in the meantime, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
Plus Heat Team
Plusheat
Callum from plusheat was very helpful with my request and is an excellent addition to plusheat.
April 28, 2026
Boiler service to say he was on his way,arrived…
Phones to say he was on his way,arrived on time.Serviced my boiler very efficienly.Very pleasant.
April 28, 2026
Nice and easy
Pleasant, knew what he was doing and answered any questions I had, no complaints.
April 28, 2026
Found what I wanted with help from chloe
April 26, 2026
Refusal to call me back/ not even find a plumber to pay
The last time they sent someone to service under the sink they only taped up the waste pipe adaptor with a crack, not replacing it.
When I couldn't get my new washer installed because of this, I called plus heat to ask if they could send someone (and the situation arose because of their contractor 2 years previously). They hummed and haa-ed and said they would get back to me the next day. They did not and it cost me hundreds in an out of hours plumber.
April 27, 2026
Unprompted review
Reply from PlusHeat
Hi Madeline,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the frustration you felt.
I would really like the opportunity to look into this in more detail for you. If you could kindly provide us with your policy details (such as your property address, or job number), we will be able to review your case fully and see what more we can do to assist.
Please get in touch with us directly via support@plusheat.co.uk or on 0808 164 2892, and I will make sure your case is personally reviewed.
Kind regards,
Sean
Plus Heat Team
Terrence answered and realized my query…
Terrence answered and realized my query quickly and efficiently.
April 28, 2026
Khloe explained my new plan clearly and…
Khloe explained my new plan clearly and what would happen with my Home Cover...
I wouldn't hesitate to recommend Your company...
Khloe was an excellent adviser..
April 26, 2026
The lady was very helpful and answered…
The lady was very helpful and answered all my questions that I put to her
April 28, 2026
Easy to process new application great…
Easy to process new application great savings 5*
April 28, 2026
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