PocketWin 

Has anyone actually reported these frauds to the gambling commission? I'll happily do it and I haven't even used them for over 12 months.

I would give a minus. Accidentally transferred £694. Won £6 whoop! 🤡 then withdrawn the next day. You get that text 2-5 processing days. Then after day 5 text me to say they need more information. They now require not just my bank card details, they now want records of my phone bill records. Before this I gave them, ID, council tax details... but the seemed focused on my phone bill and bank cards. AVOID AT ALL COSTS

If I could give this 0 I would. My phone number has been used to fraudulently sign up to this site. They want me to send bills providing my name dob address etc to confirm my identity before even discussing the account with me. (even though none of the details of the account match mine anyway as it was not me who set it up!!!!!)

They told me that if money has been stolen they will not refund me. Disgraceful and unhelpful service all around. I would not provide my details as during live chat I became increasingly suspicious that this whole website is a scam designed to steal my details ( to go with my phone number) so that I can be further frauded. I talked to gamblecare and they referred me to the police. I have taken screenshots of my live chat with the advisor and will be passing them on to the gambling commission and the police. Steer clear.

Don't use you won't get paid your winnings, AVOID AVOID AVOID

Absolutely garbage service when it comes to getting your winnings out.
Provided information several times to be told its accepted then the following day to be told they need more information.
Fraudulent company that doesnt want to pay out winnings at all.
Even though they happily take our money off us!

Refusing to release my withdrawal more without information which is impossible to get.

Please answer my question....how can it be 40x wagering when I have to wager over £6000???????? I have been topping up for months not realising I actually have no chance of winning anything with the wagering requirements being over £6000 on a £7 bonus? Explain? You keep fobbing mr off with the same answer 😡

I have been receiving unwanted texts from this co. When I contacted them I was told someone must have used my phone to set up an account- I know this is impossible. They won’t remove this account without me sending my mobile phone bill to prove it’s my phone no. but that must breach data protection. Apparently my phone credit may have been used. The text no cannot be blocked either, which is dodgy. I have contacted my phone provider but I think this is at least spam or online fraud.

Never have i been so discriminated in my life.
I asked for a managers call back following the bonus play. I advised that i found it misleading and that there should be a box that appears on the screen to advise that you are at your maximum win. I was expecting £225 and this has been put down to £50. Fair enough.
I did then ask for a formal complaint to be raised, i proceeded to state that i am dyslexic and sometimes struggle to write letters and get my point across so i would appreciate it if he could support me and email my complaint across. I was put on hold for a few minutes, the manager stated that he had welfare concerns over me not being able to construct an email and stated he would be putting a hold on my account, I challenged him over the fact that he was discriminating me having a learning disability and he stated he had to do it. I am really not happy with this.
I did deposit £20 and requested £11 of it back, i have been told i have to wait 7 working days for this!!! 7 days!!! Avoid this site at all costs.

No one gets paid out ! It's a complete scam they are just stealing from yiubare pretending it's legit the good reviews on here are all liars don't play with them they are scum ! When you complain they ban you from the site! Someone somewhere is commuting huge fraud and getting away with it

Held an account with you for ages no issues withdrew £400 a few months ago and a hundred yesterday no issues as sent my driving license & bank statement all fine had an account with dr slot who you own.
Withdrew £400 on the same day i withdraw from pocket win and you need a paid phone bill despite me not getting the bill till next month. Same business! same id sent!same processing team ! one processed one declined for further i.d which i cant get for 1 month.
How can you accept my i.d for one account and decline it for the other when the same team process the two withdrawals on the same day with the same i.d ? Spoke to emma aka manager who couldnt answer it spoke to nathan H who stated we verify people to deposit then verify people to withdraw which is against the gambling commision rules !!!
THERE RULES STATE CLEARLY ALL CASINO ACCOUNTS NEED TO BE VERIFIED BEFORE ANY DEPOSIT OR FREE PLAY IS USED , NOT ONLY FOR VERIFICATION BUT ALSO WITHDRAWALS.
**ANYONE READING THESE REVIEWS HAVING ISSUES WITH WITHDRAWALS DUE TO I.D BEING REQUESTED AFTER THEY DEPOSIT SHOULD READ THIS on the gamblimg commision website THEN REPORT DR SLOT MFORTUNE OR POCKET WIN YOU CAN DO THIS ON the gambling commision website or by GOING 2 I.B.A.S
You didnt request for this I.D DR slot did you allowed me to withdraw from your account so these rules you state dont apply do they Stay well clear

Good i love Very good to play but where's my bonus?

Fantastic service, won £400 from a £10 bet on Tuesday 28th Jan and money paid to me on the 31st....simple ID checking all online, and when you speak to them on the phone they are very polite, and online chat is great.... Made my weekend and will definately be using again!!!!

How this company has a licence is beyond me. Quick enough to take your money no problem but when you make a withdrawal totally different story. I have been waiting 4 months now for £40 (not a lot) but nonetheless still winnings deposited from my own money not free spins. First they request you send them Id OK fair enough couple of weeks go by then I need to send them something else, fine sent everything they ask. Now they request my most recent phone bill with a date that I don't have until 2 moths later. Complete joke. I have gave up chasing this now as I have been since October 2019. Honestly if I were to read the reviews before dopsoting I would of thought twice. I will definitely be reporting this company to the gambling commission.

After reading the reply from pocketwin would just like to say, if you read my review properly then you would know I have sent more than enough ID inlucding drivers licence, proof of address, bank statements, phone bills. But still not good enough. Thousands of 1 star reviews can't be wrong.

Do not use!!!!!, I got a free spins bonus in which I proceeded to meet the wagering requirements which was spending over £1500 which I think was quite excessive, and then at this point it stated that the money I had left, £250 was available in my cash balance, CASH BALANCE NOT BONUS FUNDS! It only states you need to meet the wagering requirement and then it lets you proceed to try and withdraw the money.

What they don't actually tell you, which is fraudulent and underhand, that hidden in their terms and conditions (which they should make you aware of before any free spins or cash), is that if you win a substantial amount of money that you can only withdraw £50 if you win this from a free spin.

I proceeded to withdraw the £250, sent my ID in and even spoke to one of the customer service people of the phone, who proceeded to congratulate me on my win and proceeded to explain that it would take 1-2 days at their end to process the win and "all of the money" would be transferred to my bank account. I even got a text to let me know Congratulations and that my withdrawal has been processed and would receive it in 1-4 working days. NO MENTION ANYWHERE WHATSOEVER THAT THEY HAD TAKEN £200 OFF ME AND ONLY PAID £50.

This is bad customer service and there was no text, email, phonecall or anything to inform me that I would not be receiving the whole of my withdrawal. Pocketwin, where in the realms of reality do you think this is good customer service?

So, so many people have been fooled and ripped off by this, if you don't want people to win on your site and pay money out, don't offer them free bonuses, and meet the wagering requirements, but because you are fraudulent and underhand, give it in one hand and take away with the other.

Do I receive my £200 back in my account that I won that seems to have disappeared into the ether??

I have contacted the gambling commission and complained and am also taking this further.

27.1. Reply from PocketWin- standard reply as usual - have emailed with concerns and complaint and only keep getting this reply, nothing else. Customer service non existent - reply back to complaints and emails instead of sending a standard reply! Where is my other £200 which I won????????

Listen to telephone calls, investigate why banking team never got in touch with me etc etc - do I need to say more??

I get frequent text invites for free spins with deposits. Normally loose a few pounds here and there. However when you win suddenly the account they've happily accepted funds from for months requires detailed forensic level of accounting before payment.
They're not happy for you to just send the paid phone bill in full, showing cleared payments. You then have to provide full access to your PRIVATE bank statements.
I used filters to just provide the minimum transactions to them but this was REJECTED.
Why should some unknown poorly trained member of their staff have access to such detailed personal information before they will pay.
They should be forced to do these checks before a deposit and they would soon be out of business for sure.
After threatened ADR involvement they released funds which had been void as I took longer than 30 days to provide the HIGHLY PERSONAL banking details.
Just try to get support via Livechat or Text SUPPORT highly obstructive security screening and fail to call back.

I won a substantial ammount of money from Pocketwins (13k) from a tenner!!! and am still in the stages of verifing my ID.
Its now day 5 and i have just sent over another document. Each time i have asked if this is everything required and each time a straight answer cannot be given.
They have also stated that they cannot pay it all out in one go and again have given many reason why including my bank wont accept, its quicker to pay out in bits etc etc.
When I ask how much per batch i have been told either £500 per day or £1000 per day. At £500 per day( only working days) it will take 5 weeks to pay me which is ridiculous.
To put into context its been a good week and yestersay i won 2.5k on another site. All my docs have already been verified and they are already processing payment. The other site are paying the whole ammount out in one go and the whole process has been simple and efficient.

The staff at pocketwins who i have spoken with have all been polite and nice but i can tell they are not trained correctly and on some occasions i can see they feel bad for all the hoops im jumping through. Please Pocketwin can you reply with your official terms and conditions on Withdrawrals and explain why my request for 2 payments 10k and 3k can not be met.

Maybe if you can contact me and givw me straight answers to all my questions i will change my review. After all this site is called trustpilot and trust is based on honesty and fairness.

WITHDRAWRAL PROCESS STARTED 1AM Tuesday 14th Feb
UPDATE: 1am on Sunday 19th and i finally have confirmation they have all my documents.
Lets see how long untill the full payment is made

I've used pocketwin for a few years now. Payouts are terrible with £2.80 being considered a 'Big Win!'. In the time I've used the app I believe I have made 2 withdrawals, one around £50 and the other around £70. Both times they have made making the withdrawal very difficult, requiring me to send a ridiculous amount of documentation and ID the first time then wanting more documents the second time, I sent one phone bill and recieved no confirmation, when I contacted them they requested another phone bill which postponed my withdrawal further. Now, this wasn't my issue though it was a nuisance, customer services were very clear and friendly as to their reasons. My issue lies in the time from me making the withdrawal to receiving the money. I was bombarded with small free offers via SMS which yielded no returns, then followed by a request to reverse my withdrawal. Luckily, I had the willpower to refrain from reversing the transaction but I know a lot of other players will succumb to this disgraceful practice.
Take heed, I believe this company are testing their limits with their ethical and legal boundaries and the fact you can pay in advance using your phone bill is dangerous, I believe this method of payment could land a lot of people in hot water.
If you check their licensing, they have been investigated by the gambling commission and it looks like they have been penalized for money laundering and failure to comply with social responsibility. They were given a penalty of £2.2 million which had to be paid to a gambling harm related charity and had to pay £14,565 for commission costs.

BRACE FOR COPIED AND PASTED REPLY BELOW.

I won 3000 and was paid £50 I have put so much money On this site I never win big and wen I do I don’t get paid it I also have a screen shot of them congratulating me on my withdrawal of 2500 and I banked a further 500 after that I want my money!!!

They are constantly spamming me with texts despite the fact I do not nor have I ever had an account and they refuse to stop. In response to pocketwin reply, that's a lie. I have contacted the company multiple times and they refuse to stop sending text messages and instead demand my personal information. DO NOT GIVE THEM PERSONAL INFORMATION THIS IS A SCAM