PocketWin 

if i was you i would avoid this company at ALL costs , they will take your money and not pay your winnings . they have refused my £700 withdrawl and only asked for id upon requsting that withdrawl .
they are in breech of licencing conditions as the gambling commission states they are not allowed to ask for id solely upon request of withdrawls . i would seriously urge anyone having issues to collect as much evidance as possible and report them to the gambling commissions.
All gambling businesses must establish your name, address and date of birth before allowing you to gamble. Most operators do this by using electronic databases that give them assurance that the customer exists and that the given name, address, and date of birth all link to the individual. At varying points in the relationship they may need you to provide proof of these.

Where a gambling business delays a request to withdraw funds due to insufficient ID, that gambling business may be in breach of a licence condition (Licence Condition 17 – Customer identity verification) and may be subject to regulatory action.

This means that an operator may not ask for more information solely as a condition of withdrawing your funds, i.e. you cannot withdraw your funds unless you show more information. However, there will be circumstances where customers hit risk triggers requiring further checks later in the relationship. In these circumstances, operators should ask for more information as soon as possible.

. you are just thieving scum that should not be allowed to operate and i will do everything possible to bring this company down ,
isnt it right to say you,ve been done before for breeching your licence its there for everyone to see .
AVOID AVOID AVOID ( YOU CAN SEND THEM ALL YOUR ID AND PROOF OF DEPOSITS AND THEY STILL WONT PAY YOU !!!!!!!!!

WARNING! Scammers and calls/sms spammers ! Even when I've never had any contact with them. Page and tel no. reported on the blacklist!!!

Worst company out, they took my cash balance that I deposited and put it into a bonus balance so I could not withdraw it. Customer service called me a liar on numerous occasions even though I had screenshot to prove it

Just has the absolute worst experience with their customer service. They are inundating me with texts which I’d just like to stop and I’ve spent 30min over the phone with one of their absolutely useless customer service person, a total waste of time. Didn’t help. In the end acted like suddenly the line was breaking. Imagine being that bad...

Not even worth one star.
Asking me for proof of phone number that hasn't been used for a year nd is no longer active. When I've sent proof from the network stating the number is not active they won't accept it because of "doubt of authenticity"

What a joke of a site. I deposited money with this shower of s***** but when I tried downloading any of the games, they would not download to my phone. I tried to withdraw MY money (not money that I'd won) and at the moment am being made to jump through flaming hoops of ever decreasing circumference just to prove my identity and get MY £30 deposit back.
Avoid this site like you were avoiding covid19 and hopefully, just like we hope for covid19, they will cease to exist!!

Please could you tell me the refund procedure as I did not make an account and my phone number has been used with credit been with drawn from my phone bill. I have not agreed to this. I am not prepared to pay for someone else’s gambling habit. The money has been withdrawn unlawfully. Your call centre operatives have the worse customer service attitude I have ever experienced. When unable to answer questions the used the “data protection” excuse which is also unlawful. The person I dealt with was named Jade who I had to ring twice as she terminated the call saying she was unable to hear. Once she finally made the effort to deal with my complaint, she then told me no information about the account, withdrawals or information on how to take my complaint further, and also refused to put a manger or supervisor on the call or any way to contact them. Which again is unlawful. I would like someone to get In touch with my self about this matter as soon as possible. This is awful behaviour and unprofessional.

Ive been waiting for a couple of weeks now. They don't ask you for all this I'd beforehand. Maybe they should. It will save all this crap after.ive never ever knew a site quite like this. Blooming hello I'm surprised they havent asked what knickers your wearing. I want my £500 winnings so scam bags sort this out so taking money from honest people who enjoy a little gamble.

First of all, I had a lot of fun using the Pocket Win app! It was easy and actually really fun but my experience with trying to get my winnings is what made me rate this three stars instead of five.

I was over the moon when I managed to accumulate over £700 in winnings and after withdrawing I was quite hopeful! I confirmed my ID and address, proof of payment - all seemed well. But i received an email saying I didn’t send the proof of payment correctly, so I sent it what I thought they needed. A few days later I got another reply saying it was still not right no with no extra information!! Obviously I wasn’t understanding it correctly but they weren’t helping, just sent the same instructions. So again I sent what I thought they needed. I waited a few days and got another reply saying it still wasn’t right, luckily this person actually explained it a little more and I finally sent the correct information. A few days later to received another email saying there was nothing attached even though I know that there definitely was. I sent the same attachment again but was tired of waiting so I contacted them through the chat. After waiting in a lengthy queue I was able to speak to someone who was able to confirm that they had received the email and all the information was correct! They didn’t need any more information, my winnings would be processed within 1-2 days and I’d be seen a confirmation message when this happened. Then it would take 1-5 days to arrive in my bank account. I was so excited, all of the stress of waiting had paid off!

But then I waited five days and still hadn’t received a confirmation saying my winnings had been processed. Technically I should have been expecting my money two days later but that wasn’t the case. I decided to talk to someone through the chat once again just to ask for confirmation that my money had been processed. But It hadn’t been processed at all. Apparently they also needed confirmation of my bank card which the SEVERAL people that emailed me didn’t mention. So if I didn’t contact them I would have been waiting forever for my winnings that were never coming. Luckily this was the last hurdle and I received my winnings a few days later.

After this whole ordeal it has left me stressed and upset, it’s taken a toll on my mental health which I didn’t expect. A BIG part of this stress that there was a three day wait in between every single email. During this difficult and uncertain time with COVID-19, I’m being paid less then half of my usual wages. My winnings were going to see me and my family through, instead I’ve missed bills and I’m more stressed then ever. I had fun playing on Pocket Win and have a high opinion on the app but I will no longer use this app because of how much of an ordeal it is to receive your winnings.

Still no joy with withdrawal sent my phone bill today and saying never received then saying don't take screenshots then told me to screenshot then said I sent to wrong email was told email news id@ pocketwinbingo@.co.uk then getting told that's wrong then the girl on live chat abruptly cut of chat

won £2500 on pocketwin
Had to wait to pay my phone bill to be able to provide ID and confirm paid
Easy process, people need to understand they have a job to do and follow rules and regulations
Had call this morning off lovely advisor John advised banking team have said this will now be processed and in my account in a few days
Yes it is awkward for waiting and sending ID but this process is in place for your safety and gaming laws
Once you provide ID and things they process fast
Great Service so far, i will keep using pocketwin

absolutely appalling service, they started sending me texts to my mobile when ive never been on their site or gambled with them. Tried to get it removed and they quoted GDPR etc etc. Currently I have reported them to ICO and sent them a nice invoice for my time, if i dont get removed off to courts we go.

So Ive contacted the appaling muppets at pocketwin, proved the phone number in my hand is mine by emailing them the proof required and what do they do?

The imbeciles send me another text, ICO it is and they will be getting a bill for wasting my time then small claims court, cretins springs to mind but they probably arent at this level yet.

Absolutely terrible company to try and deal with it, i would strongly advise that no one uses them for anything at all.

Reply from PocketWin
14 May 2020
Hi Norma,

We are sorry to hear you feel this way, We do advise 3-4 working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.

At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 888100, or you can request help from within your game menu.

All the best,
Pocketwin

They say its at sometime during the lifetime of an account but its never when your depositing and losing they only ask for I.D when you eventually win and it takes a good 2 weeks to get you first pay out.

In them 2 weeks they send you a load of free bonus and if you lose them they automatically reverse your withdrawal and you have to start again.

Its a complete joke.

AVOID AVOID!!!!!

I HAVE SPENT HUNDREDS OF POUNDS TRYING TO WIN, TOOK AGES, FINALLY GOT A £300 WIN. I TRIED TO WITHDRAW, WOULD ONLY LET ME TRANSFER TO MY PAYPAL AND NOT MY BANK, NOW IVE BEEN TOLD TO PROVIDE IMPOSSIBLE INFOMATION. IVE BEEN WAITING SINCE THE 18TH AND STILL NOTHING HAS BEEN RESOLVED. I SENT THEM ID AND PROOF OF ADDRESS BUT IT WAS STILL NOT GOOD ENOUGH. THEY ARE SCAMMERS DONT FALL INTO THERE TRAP. I WILL BE TAKING THIS FURTHER.

Company is a scam I see they get out of paying money to customers or make a reason not to pay you I’ve also taken the company to the next stages and gonna process reports and send my information to gambling commission see what’s next as I won’t stop there I’m going to put this out to the world and make sure no1 gets stung by this company again (STAY CLEAR SCAM)

KEEP AWAY!!!! I won over £1000 on a £3 bonus. I met the wagering requirements and was able to withdraw £800. I played £300 (didn’t win) and requested to withdraw the remaining £500! It was in my CASHABLE because I had already met the wagering requirements meaning by LAW this was my money. My request for a withdrawal went though and today got a text message saying PocketWin needed more information before they could process payment! I spoke to someone on live chat who said I can only withdraw a maximum of £50 because the money was won on a bonus! Why set such ridiculous wagering requirements if you can only withdraw £50? Why also did the money move from my BONUS TO MY CASHABLE WHEN I MET THE WAGERING REQUIREMENTS. I logged into my account a hour or so after and £450 has been taken! I only have £50! So without my permission they’ve “stolen” £450! First thing in the morning I’m onto the fraud department with my bank as I’ve been depositing and playing for over a year with no big win and now I know why.... you can’t win on deposits! They WONT PAY OUT! I asked about this on their Facebook page and they BLOCKED ME! They are trying to hide all negativity! They are scammers! I will be phoning the gaming commission and rightly so my solicitor! CASHABLE MONEY WAS TAKEN FROM MY ACCOUNT! I met wagering requirements and they’re still refusing to payout! I will get this site closed down!

terrible company, I won £225 they want to see my phone bill and bank statement to pay my winnings out. They have already had my passport and proof of address.

They are absolutetly s**t.. signed up few weeks ago to see if they are any good, but they are NOT. Keep deposit small amounts of money every day (they dont deserve for something bigger) and there is no wins at all.. of course they will blaim RNG because what else they can say.. they are fixed like whole gambling commission.. totally crap.. keep yourself well away from them thiefs.. very very bad

DON’T EVER GO ON THIS. I won £50😎😎😎 It has now bin 20day’s still nothing. Sent all I.D in like they asked for but they still have not paid out 😡😡😡😡😡😡 They take your money and RUN. STAY WELL AWAY!!!!!!!!!!!!

How am I winning over 6k and your transferring me £50 😂😂😂😂 whaaaat