PocketWin 

Spent £100s on the app then I make a withdrawal for just £50 and they want phone bills bank statements ect for me to have my money I don’t think this is fair if you able to add money should be able to take it back out this happened before with £10 I still don’t have that £10 not even back on my account still been a mug and spent £100s since I’ll be looking for somewhere else to play and taking this further if I’ve not sorted by end of day as am sure not meant to make it this hard for gambling we already give you most our money taking advantage of us

Easiest casino to deposit, hardest one to withdraw. They like holding your money hostage and even have the nerve to ask why you want your money. Why? Because it's my money, you thieves!

All seems to be good right now uploaded all items requested made a withdrawel it's been processed so far so good games are great no problems as of yet

Won £1500 on Sunday 04/09. Go to withdraw they want ID. Submit pics of card, video of myself and the Apple Pay wallet I use to deposit. Then they wanted proof of a card I’ve used once for a closed account. Don’t have the card and no follow one so sent in bank statement showing the deposit they requested. All accepted and fine, make my withdrawal requests. This was on Tuesday. Wednesday morning I got a text asking for the same card to be verified as their “banking team” havent read the notes. Withdrawal processed on Thursday as via bank transfer. Text follows stating the banking team have changed the withdrawal to another method, the old card! Now being told banking team will “review it in 2 working days”

This site is the biggest scam possible. No ID needed to make hundreds of pounds worth of deposits but the second you want to withdraw the money they want your name, blood type and what you’re having for your evening meal.

Manager apparently contacting me before 11am today (10/09/22) for my complaint. Absolutely disgusted.

The worst casino I ever play,you win and they don't want to pay you!!
Avoid this scam casino,I want to go forward they keep my win for over 1 month and they always fiind another way to tell me cas they check,,,the live chat is a joke,,when they don't know how to answer they just closing your chat!!!

Same issues as everyone else, they've no problem taking my money, but now being asked to jump through hoops to get my withdrawal.. it's absolutely disgusting. And they're refusing all my pictures that they have requested to get my withdrawal. STAY AWAY FROM THIS COMPANY!
ABSOLUTE SCAM!!!
Edit after reply : these are things that should be specified before you allow people to deposit money! Knowing there's a good chance a withdrawal request will be following that, but absolutely no issues to set up an account with your company, and no issues taking the cash deposits, the trouble only starts when you need to pay us back! SCAM

I started using pocketwin a few weeks ago, and won 29 Euro. However, the minimum withdrawal is 60, so I had to deposit the rest in order to take it out. After 10 days, still nothing in my account. So I contacted them, and they blamed the bank. The bank said there was nothing coming in, so I got back in touch with support, and surprise surprise, it was them after all, something had gone wrong, and the money was returned. However, the same thing happened when I tried to withdraw. I got the text saying withdrawal was successful and then 4 days later, I received the same message again. I got in touch again, and was asked to wait. Meanwhile, I have been trying to withdraw for over a month, and nothing. This is the very last time I will be dealing with this company. It's ridiculous that I had to deposit more and now I can't take it out. I will be taking this further. Beware! These guys are scammers!

They jokes, I won 118 asked for proof of phone bill I sent then banned my accounts it's okay as taking it further they jokes letting you deposit but one you withdraw they ban your account

Given up on this app. They reject all proof they request, provided proof of phone bill and it was rejected, what else can i supply other than the actual phone bill! and now i cant even log in properly. every time i try to load a game, it signs me straight out.
Suspicious after i tried to withdraw money does the app start doing this. Avoid.

I'm waited whit give review before withdraw come to my account but already it's on so what can I say condition been easy just one screen shot of mobile bill and both side of ID couple days and money just come to account. I made two withdraw and I'm waiting for second anyway smaller cause 80£ in 55.50£ still not but win this was been really easy. Contact whit real Agent is no complicated so likely to guy before if you provide all what casino ask real money 🤑🤑🤑💰 on your bank account are not impossible so NOT A SCAM100%% NOTIFICATION FROM MY BANK APP DONT LIE I'll correct to 5star after 2nd withdraw but I made it in different way before I confirm account so players first confirm all then start playing and should be fine. Don't forget about be a patient

Well surprise, surprise..

I am currently in a battle to get my money back. I have tried to withdraw my money and guess what I am having the same issues. I read all these reviews and thought I will see how I get on and give them a chance.

All this agro for a game of Bingo that should be fun but they’ve taken all the fun out of it. I put a request in to withdraw my money on Sunday. PayPal had questioned me making so many transactions but sent what they requested and it’s all good. I pay like this so it doesn’t come out of my bank and I can control it and it’s not as easy to withdraw large amounts from Bank account.

First of all I could only have so much paid into my Bank Account the rest had to go into PayPal. So I left the PayPal amount in and withdrew the rest into my Bank. Then came the texts…

So I have paid 4/5 times on my mobile. The mobile is in my Daughters name but I use it and pay for everything on it. They first said they wanted proof of her Name and Address, I sent a Birth Certificate that also has my name on as her Mother. I sent a letter from the Bank confirming her Wages had gone into the Bank which funnily enough is in my address and her name too the home address. The address registered on the account. I’m not

They then said they wanted evidence of the Phone Bill with the name of the Carrier visible. This is where it gets pathetic. I sent them a list of the last six months Payments that quite clearly says THANK YOU FOR PAYING BY DIRECT DEBIT.

I have six devices with EE, one of them being the phone I registered when I opened the account. On the Bill it states that I am a VIP Customer I pay EE £300/400 per month, and have never missed a payment. If I didn’t pay I wouldn’t have the latest Phones, IPads and Apple Watches. I simply wouldn’t have an account.

So the Bill shows the Payment, the amount and that it’s paid by DD on or around the 04th of the month. It lists all numbers on the account including the one I have used to pay for some games. It has the same address on it that I have registered with them and again says Thank You for your payment the Balance is zero.

So they keep moving the goal posts. The majority of the money has come out of my PayPal account but they aren’t interested in that, they just keep asking for stuff to do with my Daughter yet it’s quite clear by the evidence that’s she is my Daughter, lives with me and the EE bill has been paid in full.

I have just told them I have provided more than enough, you keep changing the goalposts and doing everything to not pay out. That I had seen these reviews and given them the benefit of the doubt. I am seeking advise because I just can’t get my head around what else they need, why do they need Bank Statements when they have the bill. It’s an invasion of privacy.

But as I said they aren’t interested in where the other money came from which is pathetic. How can you not question the Phone Bill but not Paypal?

They keep sending me texts with a different demand in, yet I have e-mailed them and they are ignoring me. If they won’t pay out why don’t they pay it off the phone bill. It’s just pathetic. I have never had an issue with any other bingo site. You withdraw and it’s in the Bank in a couple of hours.

I will see who I need to talk to about this. It may be under a £100 but I don’t care, I will seek advice, leave a message on here and if one person doesn’t have to go through this, my job is don’t. We can’t all be wrong. Nothing short of thieves..

This has been added since I did the above review. It’s now 28/06/22 @ 17.58pm..

Excuse my language but I have never heard so much BS. in my life and I deal with some Complaints.. I will just show you one paragraph of the reply I got..

“With regards to the mobile phone bill request, we do have a responsibility with the network and the contract holder to make sure we verify these details for the deposits made. This is part of our obligation with all the mobile phone providers and we do have a responsibility to them all with regards to deposits that have been made.

As these deposits are made on your behalf by the network provider, we do need to ensure these deposits have been cleared before we can move forward with processing any withdrawals. This does, unfortunately, mean that we are not able to process your win until we have received this information.”

How is that even a thing? I want to know where is their duty of care when they allow you to use you’re phone bill to gamble? Why don’t they stop you using you’re mobile phone until they do checks? It’s complete and utter BS.

Next question I asked.. When you go to a Bingo Hall and buy you’re books, does the person that sells them say hold on, please be aware that if you win you will have to provide your Birth Certificate, Bank Details, Phone Bill, Bank Statements before we pay out. Imagine if they did that. Just so they can check that you’re allowed to use it. The papers are would have a field day…

Avoid......oK taking your money when it comes to paying out absolute joke they want all documentation to prove you can afford it no good when you have already spent what you can/can't afford and you just want to claim your money
Update.....i have just spoken to customer services and they have told me i now have to wait 3 weeks until i get my next bank statement until i can even atempt to withdraw my £1100 what a joke

If I could give zero I would, Quite happy to take your money but when it comes to paying out they are a joke, Been waiting 2 weeks for £185 winnings, sent them numerous documents to prove I have paid my phone bill, All rejected, all they have to do is contact Three, Even sent proof of a text with a payment reference number on, Still not good enough, Avoid at all cost PLEASE

Wish I couldn't even give one star as there asking for a phone bill for a number I haven't used due to me ending my contract early and changing my contract to someone new ! But there still saying they need to see that before they pay out any winnings
Scammers and dont like paying put
AVOID

Been going on pocket win for a while, deposited money and have finally withdrew some winnings after they asked me for additional information which has now all been accepted. They told me I would receive my winnings within 1 working day and that was about 3 weeks ago. My account has now been banned and I still haven’t received my winnings. They are quick enough to take our cash but not very good at giving us our winnings

Shocking company, as previously mentioned in another review they all are, got robbed my £50 winnings from mfortune and now pocket win for £20. I've just asked if they are trying to use my ID to steal my identity as they ask for 5 different types of ID for a £20 withdrawal payment which I sent all requested to be told my provisional is 2 weeks out of date so now can't be used, my bank statements were rejected for no known reason and my phone bill was requested again. Honestly save your money and don't waste your time with these awful companies that are ripping the p**s. If anything should checks not be done to prove the money deposited into the casino account is coming from the account holder rather than the winnings being held. SCAM SCAM SCAM

And pocket win I won't be contacting your customer service via email as there as much use as an ashtray on a motorbike

I have been playing pocket win for a year or so now, I recently made a withdrawal and realised I needed to send ID which proved difficult as I had moved address since setting up my account, I sent an email explaining, I was asked to send my new ID with my new address, they changed it straight away and approved my withdrawal, it was in my bank the next day 😊

Always waiting days for withdrawals to hit the bank on any other site u have it in a few hours it's shocking

Still waiting 2 days now and I'm a regular depositing customer and I've had my ID confirmed twice last time was 2 months ago so can't be down to ID

Do not use this company deposited using mobile phone bill sent them proof that I had paid phone bill for last month but now they are saying they want the phone bill for a date that hasn’t even been generated yet and proof of payment that isn’t even due yet all for £20 they can keep there money and stick it

Absolute scam of a company don’t use PocketWin, mr spin, dr slot, casino2020, bonus boss, mFortune or Cashmo they are shocking so I deposited using my phone bill and have around £30/40 withdrawals on all my accounts they requested identification I sent my provisional for proof of age I sent it they asked for proof of address I sent a bank statement both approved wondered where my withdrawal was contacted them they then wanted proof of phone bill sent that, then proof of payment I sent that, then they wanted me to click on the transaction on my bank and send that but apparently my bank statement of payment to my phone bill failed there in house checks the customer service people say they can’t say why as they don’t know it’s the banking team’s decision I ask to speak to them and they refuse I send a text and an email from sky mobile confirming my bill has been paid but that’s still not good enough they now want a mobile bill which is going to be in 3 weeks, keep your money don’t deposit here they like to take but don’t give back greedy 🤬

Edit…they’ve now banned all my accounts and no withdrawals processed 🤬

Dr slot and casino2020 have accepted identification and paid out but Cashmo, mfortune, mr spin and bonus boss haven’t they keep asking for a bank statement I’ve sent them one several times but keep getting told the banking team won’t accept it but the dr slot and casino2020 accepted it a casino with no money it seems doesn’t like to pay out!!