Pod Reviews 28,326

Big Ash arrived bang on time. He was extremely helpful, knowledgeable and polite.
He did a great job and I would definitely recommend his services to anyone else having a pod point fitted.

What great service. Carl in support was very helpful. I recently moved into a house that had a Pod Point charging point installed. I needed to get it transferred onto my account. Literally within a few hours of sending an email (on a Sunday) it was all sorted.
Very quick and efficient service. I can now fully manage my charging point from the mobile app. Many thanks

Big thanks to Steve who done my installation very professional and thanks to the rest of the team.

Nicasio was very knowledgeable and relayed simple instructions to correct the fault

Unable to connect , Pod should survey a site and ensure correct paperwork is submitted before attempting to connect. After waiting over 2 weeks was not able to connect because my house is joined with next door!!! And site must be checked by power supply company!
Day 2 still no action, called Pod second time same result .Hold 'wait twenty minutes' explain everything waiting for them to send notification to Energy Supplier . Get handed to second person, after another 20 minute wait,have to explain all over again. Then another wait, finally promised a notification will be sent to SSEN . Waited all day promised would CC me but no notification sent ......Very frustrated !!!!

Horrible experience. You can't find out when the installation is likely to be. To do that you have to buy and pay in full your £1k, then upload all your data, photos, videos, and then you get ignored. Nothing
For weeks.
No response to emails.
Still waiting. £1k out of pocket.
Still no contact, or indication of when I will get contacted.

The only indication of an installation was that they had next day available promoted on their website. HAHA! How misleading is that. Still have the screenshots.

Not something that Which should be allowing themselves to be connected to.

Update: Their response said to contact Customer services. This was done almost immediately after they responded on Trustpilot. Still no response. Another day goes by.....

Everytime I used the Pod Point supply, I didnt find the app easy to navigate. I plugged the supply into my car & would leave it, only to find it would cut off after hardly any charge. Also, the fact that they are on the supermarket car parks, limits you to 2 hours, so you can only get a 'top up'.
I contacted Pod Point to explain the situation & they were very prompt in replying, asked me a few questions, which I answered, but didnt get to the bottom of it. Having said that, very helpful & refunded the balance from my account

I'm only giving 4 stars as it took ages from order to install, but on the day it was done brilliantly. I did offer to run the cables as the route was too high for the installer to do due to rules.
Once in, I had a question that was really quickly and expertly answered by Carmen - so overall really pleased.

Very patient and supportive.
Issue seems resolved but will not know for an hour or so.

All I can say is that PodPoint staff were extremely helpful in sorting out the issues with my charger after installation of solar panels and a change in my electricity provider. Could not have asked for a more helpful input.

Gorgi made a complicated start much easier for me outstanding customer service

Had the charger fitted in 2025 and I am very pleased with the product and service.I recently noticed one of the 3 screws fixing the charger to the wall had become detached and th charger is now loose and in danger of becoming detached from the wall. I contacted the help centre and found the response most positive and I have provided photographs showing the problem for follow up help to refill the charger.

Rang support today to check that my wall charger is ok with my new solar panels. Very helpful and friendly operator who deserves 5 stars

Great service from Chris who fitted our tethered pod point charger

The engineer (Steve) was really helpful, neat, and timely.

RJ was professional, patient, and demonstrated a strong level of knowledge.

Diana really helped me a lot throughout the process and she made sure that I get what i needed. She is highly professional and helpful.

Nick so professional, knowledgeable and efficient. Explained every bit of the procedure as he went along. Cleared up and left space immaculate. Overall a very positive experience.

Needed helm at 1:45am and they were there. My charger had disconnected from wifi and become locked. Remote team were able to log in reset the unit and had my card charging in 15mins. Fantastic customer service and not expected so late at night.

I needed some support with my EV charger. I was connected with Diana Javier Castro who solved my issue within minutes and was friendly and professional.