Pod Reviews 28,497

Jorge Alo was super helpful she fix my problem in about 5 mins. so thankful.

Carmen Beukes was a great help when I needed to make changes to my account . Very quick and very helpful . Easy to deal with .Her Customer service was second to none .

Installation was on time, and the engineer that came to do the installation was very friendly and did a great job. He made sure I was properly set up and knew how to use the pod point before leaving, and everything has been working fine. Thank you!

Troy was brilliant in helping me sort out my new pod point charger.
It took a lot of effort, so many thanks Troy.
Regards Ian

Booking was a bit tricky but everything else was great

helpful polite quietly got on with installing the charging point no disruption to my working day at home thank you !

When the installer arrived all was OK but then he left very quickly after finishing, on inspection of the wall where he drilled through there was a big hole in the brick and rubble was just left. We expected there to be a hole where the cable goes through but the hole was quite big and we are concerned how this will be fixed and has been left quite unsightly.

Having had solar panels installed the Pospoint charging mechanism reacted strangely. However, I need not have worried as the PodPoint care staff sorted the problem very fast and efficiently. Thank you for such excellence service.

Great service from Jorge Thankyou

Installer was helpful, quick and clean, no fuss.

Very happy with service provided

Installation not completed due to lack of correct circuit breaker . There has been NO follow up . I have send two messages and have phoned three times with NO response despite promises of action . So rather than using my home charger I am paying over the odds at the BP station . Very disappointed and have no idea what to do l next to get this resolved .
This email assuming installation complete is somewhat premature and very annoying .

Arrived on time, got on with the job without any fuss.

Options when dialling in were confusing and ambiguous but when I got through to Bryan Dob in Customer Service I received 1st class service. He was knowledgeable and patient - a bad mobile line on my part meant he even had to ring me back. And my enquiry was resolved immediately. 5 star

I had an issue with my PodPoint Solo3s charger turning red whenever i attempted to charge. 10 minutes on the phone with Ronel Job Hipolito and he sorted the problem from their end and I can now charge faultlessly. Brilliant customer service.

Eric was very helpful and patient. It took me quite a while to find the tool to open the electric box on the outside wall, but he was very happy to wait, which I was grateful for. He then sorted out my charger problem very professionally and quickly, over the phone.

I had a very positive experience with Diana Javier Castro. She was professional, patient, and genuinely helpful throughout the entire interaction. Diana listened carefully to my concerns, responded promptly, and made sure everything was resolved smoothly. Her friendly attitude and excellent communication skills made the experience stress-free and pleasant. It’s clear she cares about providing great customer service. Thank you, Diana, for your outstanding support.

Overall a good experience, however there is room for improvement regarding customer service, communications and the pre installation survey process.

Communications via e-mail were at times slow prior to installation and the original installation was unsuccessful due to additional remedial works being identified by the engineer prior to installation which were not recognised during the original survey and had to be completed at my own cost - this could have been identified earlier by someone surveying the property in person prior to the install rather than relying on a video survey which I was requested to do myself and send to the team at Pod Point prior to an installation date being booked. The suggested solution from the video survey (which also resulted in an additional charge for
materials/labour) was not suitable due to the wiring of the main fuse box, which was only identified by the engineer on the original date of installation. This led to the installation having to be rebooked at a later date, for which I had to wait a further six weeks despite me promptly having the remedial work undertaken and completed to the required standard.

There was a delay in the engineer arriving on the day of the rescheduled installation which was two hours past the original appointment time provided and was unhelpful given I do shift work (I’d come off a night and cut my sleep short expecting them earlier) but once the engineer arrived, the work was completed promptly and to a high standard. The engineer (Aaron) was also very helpful running through the setup with me and how to control and schedule the charger from the App.

I phoned Pod point as I could not log in to the App.
Diana Javier Castro answered the call and could not have been more helpfull! She was very patient with me and solved the problem very quickly. First class sevice!

The engineer was 2 hours later than the allocated time slot and I did not get a phone call to tell me when he would be arriving.