Experienced an issue with our Pod Point charger, sent a message to Pod Point within the app, a few hours later Pod Point had resolved the issue followed with a progress report email. Excellent cust... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved into a property with a podpoint 3 years ago bur didnt have an EV until now. Didnt realise everything needed to be moved to a new accoujt but podpoint services were excellent at helping me to do... See more
Company replied
I had a need to contact Pod about a specific entry in the Pod Point User Manual for which I needed clarification. The customer service chap I spoke to (Ronel Job Hipolito) was very knowledgeable, hel... See more
Company replied
Good communication from the engineer on the day before installation and on the day itself. A very tidy job done. Explained the App and we’re up and running. Only negative is that initial emails fo... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jomel’s paitence saves the day
I was so lucky to get in touch with Jomel, she paitently diagnosed my system issue and reset things, staying online with me while we confirmed everything was working properly again…top class service. Ty Jomel.
May 20, 2026
Unprompted review
Very efficient and helpful support from…
Very efficient and helpful support from Jorge Ato. Sorted out my issue very promptly and patiently.
May 20, 2026
Unprompted review
Unable to stop a charge via the app but…
Unable to stop a charge via the app but quickly resolved over the phone
May 20, 2026
Unprompted review
Experienced an issue with our Pod Point…
Experienced an issue with our Pod Point charger, sent a message to Pod Point within the app, a few hours later Pod Point had resolved the issue followed with a progress report email.
Excellent customer service experience!...could not ask for anymore. Will provide loyal custom to Pod Point for many more years to come!
May 19, 2026
Unprompted review
Smooth reliable and easy install from…
Smooth reliable and easy install from start to finish
May 20, 2026
office don't talk to engineers
I had verbal conversations, texts and emails about the time the engineer should come. He texted when I was in the middle of a funeral and it seems he had not been told about the time issue.
May 20, 2026
Reply from Pod
Hi there,
Thank you for taking the time to leave a review and sharing your experience. We’re sorry to hear about your experience with us. Please be rest assured this has been passed to the relevant departments to be reviewed.
Many Thanks,
Pod Point
Very good installation from Haydn
Very good installation from Haydn. Arrived on time, texting ahead of time to confirm the appointment, and was polite and friendly. He explained the product in good detail and worked well under pressure to locate our earth bonding for the water so the job could go ahead.
May 19, 2026
Reply from Pod
Hello Matthew
Thank you for taking the time to share your positive experience!
Delivering outstanding service is always our aim.
We hope you enjoy using your new Pod charger –
Happy charging!
Pod
Helpful customer service
I had a need to contact Pod about a specific entry in the Pod Point User Manual for which I needed clarification. The customer service chap I spoke to (Ronel Job Hipolito) was very knowledgeable, helpful, and willing to resolve the issue - of which he so did. Thank you Ronel.
May 20, 2026
Unprompted review
Reply from Pod
Hello Paul
Thank you so much for your fantastic feedback! We’re delighted to hear about your positive experience with Ronel .
We’ll make sure your feedback is shared with their manager, so they get the recognition they deserve.
Thank you
Pod
Great service
Great service, polite, good communication, helpful and left everything clean once finished
May 20, 2026
Simple and smart outlook
Simple and smart outlook. The app is straight forward although the mobile phone needs to be very close to the top of the PodPoint in the first time setup.
May 11, 2026
Reply from Pod
Hello Wes
Thank you for taking the time to leave us a review and share your feedback
We’re so glad you had a great experience - thanks again for taking the time to share it
Thank you
Pod
reconnect and re configure charger after a solar installation
Marvin helped reconnect and re configure charger after a solar installation. Top job done! Thankyou
May 20, 2026
Unprompted review
Fast and efficient
Fast and efficient. Arrived at the beginning of the slot time which was appreciated
May 19, 2026
Customer service efficient and helpful.
Customer service efficient and helpful.
May 20, 2026
Unprompted review
Pod Point
Friendly installer (Josh) who installed and explained the charging point to me very well.
May 15, 2026
Eric has been very helpful and nice…
Eric has been very helpful and nice during the call, he has try to resolve the issue and helped with the support. Good customer service so far
Hopefully we will have the charger working again soon.
May 20, 2026
Unprompted review
My customer service rep was absolutely…
My customer service rep was absolutely amazing! So patient and helpful.
I was so nervous using POD for the first time but Troy made my experience easier.
Thank you again Troy!
May 20, 2026
Unprompted review
Podpoint is easy to use and straight…
Podpoint is easy to use and straight forward. I no longer need to use and asked for refund of the monies deposited in my account had email back same day and no problem them refunding me. Great customer service.Thankyou.😄
May 19, 2026
Unprompted review
Problem with the home charger
Having problems with the home charger, Joel was extremely helpful in sorting the problem out.
May 20, 2026
Unprompted review
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