Pod Reviews 28,540

Georgie fixed our problem quick as a flash so nice to have no unnecessary waiting

On our second attempt to load podpoint app onto an additional phone, I spoke on my husbands behalf with John who spent 20 mins successfully talking me through the whole process.
I had previously phone last Thursday and the lady I spoke to was extremely unhelpful.
John was extremely patient as I am not very tech savvy.

Excellent service . Really lovely installation engineer. Very tidy and cleaned up .

Pod Point were really helpful with me needing a fairly specific time slot, and on the day the engineer was exactly on time, friendly, professional and carried out the installation quickly. Definitely recommend.

Great staff, very professional, left the area spotless. I would happily recommend PP to anyone!

Excellent help to reboot home charger from Jam.

Moved into a property with a podpoint 3 years ago bur didnt have an EV until now. Didnt realise everything needed to be moved to a new accoujt but podpoint services were excellent at helping me to do this. New car now charging nicely.

I needed to close a particular account and get a refund - this was quick, easy and very efficient.

Despite the fact that the charger isn't live yet, due to missing earth bonding, the fitter was excellent. Arrived on time, was knowledgeable and very professional.

I confirmed my appointment for installation but they did not turn up, very frustrating when you have arranged a day off work. I was then given a date 5 weeks away with no way to charge my car at home. When it was finally fitted, there is a problem with it and it doesn’t work. Currently waiting on a repair.

Really good experience talking to Harvey today. He understood my issue, when through steps and made updates to my charger. No problems really good manner and we got my issue resolved.

Thanks to Harvey for sorting

Had to contact the company about a refund query on my account after an issue charging at one of their pod points.
They responded very quickly and agreed to my my request for a refund without any quibbles.
Totally satisfied with the response and outcome.
Many thanks.

Misleading & Badly Organised

Created a basket online but didn’t initially proceed. Literally within 10 minutes a salesman had emailed and called to follow-up.

The email from the salesman states installs within 1-2 weeks. My appointment is then confirmed for in 4 weeks time.

They email you a receipt which states an email address to email with any queries - which I do. An automated reply is received stating that’s not the way to make contact anymore. They just haven’t bothered to update there emails.

As soon as I can get a refund I’ll be off elsewhere

Does not charge efficiently

5/5 Stars ⭐⭐⭐⭐⭐I had a great experience working with Troy! He was incredibly helpful, friendly, and resolved my issues quickly. Outstanding customer service!

Speedy installation on the day by the technician. Sending the photos and videos was a bit of a faff and took a little while, but made the whole process smoother on the day. Post installation pairing with app was unclear and I had to call customer services for this. Some instructions for this would have made it quicker.

RJ sorted my charger issue with reset. All completed within 7 minuets. Excellent service. Potty u have to deal with a bot to start the conversation

Jamella was great today and stayed on the line until she was able to remotely restart my charger at a lower rate pending safety checks on the CT clamp following Octopus fitting smart meter last week.

Excellent service from pod point, had an issue after solar installed at my property, one message and it was sorted remotely

Bought a used podpoint and couldn’t get the original owner to approve my account.
So reluctantly I contacted customer support. The response was very quick and after sending some extra details to Daniel, Carl was back in touch to finish off the process for me. Painless! Not what I was expecting at all. So, thank you very much for this.