Policybazaar Reviews 1,666

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and transparent communication, particularly when explaining policy details and guiding them through the process. Many people highlight the exceptional customer service, noting the team's diligence in following up and ensuring a smooth experience, especially during claim settlements. The overall service is frequently described as excellent, with consumers appreciating the professional and supportive approach throughout their interactions. However, some customers also noted issues with response times, mentioning delays in receiving updates or resolutions for their claims. A few other people felt dissatisfied with the customer care, citing unresponsiveness or a lack of follow-up after initial contact. There were also occasional reports of claims being denied despite initial assurances, and some individuals expressed frustration with the company's communication practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many praising agents like Mohammed Ihsanul Huqq for... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the assistance... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers praise the helpfulness of claim... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

I had to go for a car insurance claim of United India Insurance through Policy Bazaar. The PB team (Shweta PW44659) remained in continuous touch for a smooth processing of the claim However, the I... See more

Company replied

Rated 4 out of 5 stars

Policy bazaar was useful in following up with the insurer and settling a car insurance claim. There were many delays from the insurer side but policy bazaar reps (Geeta Negi, 43566) was diligent in fo... See more

Company replied

Rated 4 out of 5 stars

Detailed mail be sent before initiation of the process and time for claim be reduced or limited to 7 days in order for better results. However Shweta has been fairly helpful. Keep up the good work

Company replied

Rated 4 out of 5 stars

Had a good experience with Policy Bazaar. After contacting Policy Bazar customer care, the insurance process speeded up. Updates were taken by them from time to time by Sushil pw71434 and clearance ex... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Compare insurance policies offered by various insurers in India & buy insurance policy online. Get instant quotes & save huge on insurance premiums


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had a undergone a major surgery and…

I had a undergone a major surgery and was able to avail claim with the help of policy bazaar, the representative bittu gupta was very helpful and assisted me during the whole process. I would recommend policy bazar for their excellent service

January 1, 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, thank you so much for your kind words and for taking the time to share your positive experience!
Drishti
PW52339

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Rated 5 out of 5 stars

I just contacted policy bazaar for death claim

I just contacted policy bazaar for death claim related on behalf of my brother and they have helped throughout the claim completely online. Followed the claim effectively until it got credited

January 3, 2026
Unprompted review
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Reply from Policybazaar

Hi Mahesh, thank you so much for the positive feedback. We're delighted to hear that the claim concern has been resolved and that you're happy with our services.

Aastha
PW58077

Rated 5 out of 5 stars

Thank you for support dificult time

Thank you for support dificult time

January 2, 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Debashish, we are always here to assist and are only a call away.
Please feel free to reach out to us for any further assistance.

Aastha
PW58077

Rated 1 out of 5 stars

My car at service center from last 5 days, Survey awaited ffrom PB side

My car at service center from last 5 days but nobody responding, survey is awaited but not get done.

At last today I my self uploaded the video on Policy Bazar portal after that I am trying to contact with policy bazar representative on toll free number 18002585970 every time msg receiving our technical team are busy please call after some.
Now I am very frustrated with PB.

January 2, 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Usman, I am sorry to hear about the issues you're facing with your claim, Riyaz. Please email us at app@policybazaar.com with your registered contact details. Kindly use your username as the subject line of the email, and my team will review the information to ensure your claim is addressed as quickly as possible.

Aastha
PW58077

Rated 5 out of 5 stars

I am very satisfied with team policy…

I am very satisfied with team policy bazar specially one of them mr Bittu Kumar who help me from 1st day to till my all claim settled.i want say very satisfying

January 1, 2026
Unprompted review
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Reply from Policybazaar

Hi, thank you so much for your kind words and for taking the time to share your positive experience!

Drishti
PW25339

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Rated 1 out of 5 stars

It's a sales business scam

It's a sales business scam. Investors money wasted in Stupid funds. Very unprofessional people. Bombard DM's with messages during signup and later they never care about any requests.

Most of the advisors aren't even qualified for giving market investment advice. Bad performance of the fund policies.

December 31, 2025
Unprompted review
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Reply from Policybazaar

Hi Siva, this is not how we want you to feel about us.
Please let us know what went wrong, along with your registered contact information and policy details, by emailing us at app@policybazaar.com. Kindly mention your exact username as the subject line, and my team will look into it and get in touch with you.

Aastha
PW58077

Rated 5 out of 5 stars

Experience

Hi. I have taken policy recently and Jayant saini Pw38959 was so kind and helpful to me in the process of getting my policy done. Thank you Jayant

December 31, 2025
Unprompted review
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Reply from Policybazaar

Thank you for sharing your feedback, Kishore. It’s great to hear that Jayant was able to assist you find and but the best policy. Your appreciation truly reinforces our focus on a simple, customer-friendly journey.

Aastha
PW58077

Rated 5 out of 5 stars

Death claim

I got my husband term insurance claim with in a 50 days .All credit goes to policy bazaar claim team. I want to suggest to everyone please go for policy bazaar.

May 27, 2025
Unprompted review
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Reply from Policybazaar

Thank you for sharing your feedback! Please feel free to contact us at app@policybazaar.com for any queries.
Drishti
PW52339

Rated 5 out of 5 stars

#pb pw63144

Good experience

December 28, 2025
Unprompted review
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Reply from Policybazaar

Thank you, Anil! Let us know if you need any further assistance.
Juhi
PW18734

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Rated 1 out of 5 stars

When I purchased the car policy the PB…

When I purchased the car policy the PB agent informed me that I will getting Amazon voucher aed50 but when my policy issue they give me only aed40 Amazon voucher after raising complaint more than 15days I didn’t receive remaining voucher just be careful they don’t fulfill what they promised only want to sell the policy Dec2025

December 1, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339

Rated 5 out of 5 stars

Dedicated Claim advisor

Claim advisor was taking continuous followup. The documentation was neatly donned by team.
Thank you.

December 15, 2025
Unprompted review
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Reply from Policybazaar

Thank you so much for your valuable feedback. We are glad to know that the claim advisor was there to assist you with his continuous followup.

Aastha
PW58077

Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the Policybazaar team for the excellent support provided during my insurance reimbursement process.

A special note of appreciation to Ms. Shweta (emp id - PW44659) for her prompt assistance, clear communication, and proactive follow-ups with the insurance company. The entire reimbursement process was handled very smoothly and efficiently, which made the experience completely hassle-free for me.

I truly appreciate the professionalism and customer-centric approach demonstrated by your team.

Thank you once again for the outstanding support.

December 18, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for your kind words! Ensuring a smooth and hassle-free experience for our customers is our top priority. Please feel free to reach out to us for any further queries.
Juhi
PW18734

Rated 5 out of 5 stars

Pw74759

very nice, supportive team

December 23, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you, Vedprakash. Please let us know if you need any further assistance.
Juhi
PW18734

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Rated 4 out of 5 stars

Had a good experience with Policy…

Had a good experience with Policy Bazaar. After contacting Policy Bazar customer care, the insurance process speeded up. Updates were taken by them from time to time by Sushil pw71434 and clearance expedited

December 13, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

That’s wonderful to hear! We are really glad our team could step in and get things sorted for you. Appreciate you sharing this!
Juhi
PW18734

Rated 5 out of 5 stars

#policybazaar

#policybazaar
Kashish Gupta emp code pw51147
Extremely happy with support given about the newly got health insurance policy. Really appreciate your patience.

December 22, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Ashish, we would like to extend our gratitude and appreciate your time to commend our services.
It is good to know that our services lived up to your expectations. We promise to maintain the standard and only improve it every day.

Aastha
PW58077

Rated 5 out of 5 stars

Kashish Gupta helped well to resolve my…

Kashish Gupta helped well to resolve my issues on time.

December 22, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Kashish, thank you so much for the kind words. We're thrilled to hear that you're happy with our services.

Aastha
PW58077

Rated 1 out of 5 stars

Very disappointing experience.

I receive an excessive number of spam calls from Policybazaar. I mistakenly answered one call just once, and after that, I started getting continuous calls from different numbers.

Even after clearly telling them that I am not interested in a credit card, the calls do not stop. This feels like harassment. Repeatedly calling someone and forcing products on them is not acceptable at all.

Such aggressive telemarketing creates a very negative experience and damages trust. Policybazaar should respect customer privacy and stop disturbing people who have already said no.

December 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Policy bazaar truly supports and helps…

Policy bazaar really supports and helps it's customers. I didn't receive my claim reimbursement which was paid through car showroom service. Then I called up policy bazaar and the Claim advisor Shweta (emp id PW44659 ) took up the issue. Even I received the claim Id within 3,4 days. Claim advisor Shweta always kept in touch with this issue and within a week I got the claim amount credited to my account. Thanks Ms Shweta (emp id PW44659). Thank you Policy bazaar.

December 19, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, thank you so much for your kind words and for taking the time to share your positive experience!
Drishti
PW52339

Rated 4 out of 5 stars

Overall good experience with associate's follow-up and behaviour

It was a good experience with Shanu PW71399, I don't know who initiated intimation of my claim, one thing that they failed to mention during intimation of the claim that the incident should be very descriptive otherwise the claim may not be fully approved. This is the fault of the organisation if employees are not trained properly
Talking about behaviour and follow-up I would give 5 star.

December 16, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, thank you so much for your kind words and for taking the time to share your positive experience!

Drishti
PW52339

Rated 5 out of 5 stars

Shanu PW71399 offered good support…

Shanu PW71399 offered good support through the process. There were some initial hiccups but Shanu handled it well and I had no issues with the whole claim process. Definitely recommend Policy bazaar

December 17, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Glad we could assist you! Your satisfaction is our priority.
Juhi
PW18734

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