Pollen 

Horrendous company. AVOID.

Booked for an event in Malta, cancelled and told refund within 90 days. Now no contact or refund from them. Over £1300 was paid in full.

I will be reporting as a fraudulent / scam company and I encourage everyone else to do the same.

They cancelled my event after having the full almost £300, they promised a refund by 30th July 2022. 4 months and about 12 emails later I’ve had NO RESPONSE! I’ll be reporting pollen to every single possible entity. Absolutely disgusting service

My September Emo Nite New Orleans Vacation was canceled a few weeks prior. After paying in full. It's been over two months, no refunds, no responses to my emails, no contact number, and NOW the email says address not found. Horrible customer service.

Pollen shouldn’t have any stars. A complete scam. My trip was cancelled 10 months ago,in January 2022,due to Covid and still no refund. I was given an actual date when I informed them that my Atty. would be contacting them and still no refund. I recently emailed them again and their email is not valid anymore.

Pollen canceled an event in March 2022 and told everyone we would get a refund in 90 days. It's been 9 MONTHS and I have not received my refund.

Reading other complaints, this is a practice Pollen engages in frequently with many events. What a shameful company.

I filed a BBB complaint, and would advise everyone to do the same. I will probably also look into the possibility of filing a class action lawsuit.

I'd give negative stars if I could.
I have been waiting since JANUARY for a refund and nothing. Youre a joke and you steal from people

I have been waiting on a refund for a event they cancelled twice, since the beginning of the year. Haven't received a single response about the status of my refund. The worst customer service and experience overall.

This company is awful! I had an event booked in October 2021 that got cancelled due to covid, over a year later and still no refund! They owe me £1200 and all I get is the same automated email from them! The company is a scam do not trust them with you money.

Avoid at all costs. Our event got cancelled due to Covid and we are still awaiting the refund with no effort from Pollen to keep us updated. We have been told numerous times, when we’ve approached them, that it will be refunded within 90 days etc but then never hear back. Event was cancelled in early October 2021 and we’re still awaiting the refund.

POLLEN IS A SCAM! IT HAS BEEN NEARLY TWO YEARS AND I STILL HAVE NOT GOT MY REFUND FOR MY TRIP TO CANCUN FOR OZUNA! I SHOWED THE PROFF OF MY COVID TEST! THEY TOLD ME 12 weeks THAN 6 MONTHS AND I HAVE NOT RECEIVE MY MONEY. SCAM SCAM ! does anyone have any recommendations

Worst company ever. I want my money back. Scammers.

our Pollen experience in Punta Cana was recently canceled and there are no email responses or phone numbers that can give us information or refunds. Is this a scam?

I would stay well away from Pollen. Absolutely disgusting service, nothing but a bunch of thieves and this with Mark ‘Billy’ Billingham’s name all over it! I would be going ape if I were Billy. As per lots of reviews, they take your money, cancel the experience and then refuse to either refund you or reply to any form of contact over a period of months. After looking further, they apparently triage their complaints and only refund to those who shout the loudest about it on social media! I will be taking them to the small claims court to get my money back.

Pollen is a SCAM!! DO NOT USE THEM, BOOKED THROUGH THEM, NOTHING!!

My trip was cancelled by this so called company almost a year ago (December 2021) AFTER, they collected the last payment for the trip to Mexico. They sent out an email stating I was going to get my refund with 30 days. It didn't happened. I reached out to them and then they stated it will take up to 90 days. THAT DIDN'T HAPPEN. I emailed them again and then they said they are working on it and everything so be resolved by May 2022. THAT DIDN'T HAPPENED. Reached out again and they claimed it will be July 2022. NOPE. Here we are in November 2022 and I still don't have my refund. Pollen need to be sued!! Read the comments, Pollen are crooks and need to be reported!!

Sadly my son Nick, got COVID positive a week or so prior to the trip and was told by the Pollen team that he would get a refund within 90 days. The trip was scheduled for February and here we are in early to mid-November and they don't respond. He paid for this trip himself and is now out over $1,200 of his hard earned money.

Awful company, they lie to you about how long refunds take. When I emailed they said within 7 days, 11 days past then they said another week, it didn’t come until 2 weeks after that email. This was over 4 months ! And they only refunded half. Now 6 months later after another email to them I am still waiting for the other half of my refund. They keep your money I also just read an article they managed to raise a substantial amount of money! So that’s where all the refunds have gone ! Pollen needs to be SHUT DOWN.

I left a previous review stating how terrible this company is now it’s just got even worse. Received an email to say we may still be able to stay in the accommodation that was booked by filling in a form but no surprise the link doesn’t even work! Cannot even respond to the email as it just bounces back. Really got my hopes up yet again

This company went into Bankruptcy, they took my money and they are not refunding it. My credit card is not able to get it back either because the charge was from May. They still have their website up letting people buy trips that are never going to happen and no one is able to do anything.

If I can give no stars I would. My original booking was in January, they canceled days before the event due to Covid. We requested the refund. It is now NOV and still have no refund the bank won’t do anything because the initial booking was in 2021. Now out of 3700$ I email them at least 2xs a week and nothing. If anyone has filed a civil lawsuit with this company let me know!
This is disgusting that they can do this to people.

No refund for a cancelled event, have a credit note which I now won’t be able to use as they’ve gone bust