Pollen 

This company took out 4 payments on accident from my account and told me they would refund me in 30 days, since May. Pollen keeps sending me the same automated email that states they will refund my money in 30 days and it's been over 5 months!! They owe me over $2,000. Do not do business with them if you ever want refunded or any communication with anyone from their company. You will never get a response.

POLLEN HAVE GONE INTO ADMINISTRATION!!!

Not only is this the case but they still have there website live letting people book events!

We was suppose to be going to WE ARE FESTIVAL in Mexico which we had finished paying for in September and they had gone into administration on 10th August.

Thankfully we had found out today so we could book accommodation when we go to Mexico else we would have been turning up to a hotel with no reservation.

We have now lost out on over £2000.

Company went out of business and still collected on events

I received an email 09/2022 from Pollen that stated I would receive a refund for the show canceled by Pollen, to my card in up to 60 days. Pollen has not refunded me $494.10 and only responds with an automated response email. It's now 12/2022 and still no real response or refund. Zero Stars

Trip for Just for Laughs Cancun was cancelled in august, still haven't heard anything about a refund and I can't get in touch with anyone.

They’re in administration but not telling any of their customers events have been cancelled and their website is still open and taking bookings! How can this be allowed?

They’ve taken over £2k for an event that was due to be taking place in Mexico end of November. I found out only by chance on social media that they’re in administration and the event not going ahead. No communication that they actually went into administration in August!!! I doubt I’ll be getting any money back from them. I’m trying to get money back through my bank but proving very difficult as they need written communication from them that the event is cancelled and there’re in administration but no one is answering !!!

SUE?
Cards not delivered but paid. Over a year ago, no one answers or they say in 90 days the money is there. Surprise, not true.
I'm not from the UK but if this really scam can lawsuits be made (maybe class action)? I would be in as obviously several have this problem.

OK people. It took a bit of scrambling, but my daughter just received a full refund to her credit card. About $3000.

What her credit card company told her was to submit any relevant documentation (read: legit news source)

You paid for an event, not merch. In her case, it was an event to be held in November, 2022. The artists cancelled their appearance due to distrust of the company,

This is the article she printed out and sent to the credit card company, along with whatever other documentation the credit card requested.

I tried to post a link to the article but got a message stating I can't post a link in the review.

Look up an article posted in Bloomberg.

I hope it helps some of you to reach resolution on your money.

Scam. 170 days since they canceled an event and have disappeared without the promised refund

Still waiting an entire year since I first booked my JBalvin Neon experience for my refund. THIS COMPANY IS A SCAM!!!

Biggest scammers ever, booked an experience with them last year and the event got moved to another date and then cancelled. Pollen emailed to say I would receive a refund by July 31st and guess what there was no refund and i had emailed numerous times over and over again and had an automated response and no refund. It is now October and still haven’t received an update. Scammers with no customer service I would avoid booking with them at all cost.

Been trying to get 6k eur refund for the cancelled IBIZA Spirit in Cancun for almost 6 month. Nothing, Nobody reads, replies. Total ignoring.
NEVER EVER book something from this LIARS.

Ps.They even closed Instagram comments...

Still waiting for a refund with no communication from pollen after the festival was cancelled.

So so disappointed. I’m 6 months over my refund due date, I’ve sent a lot of emails and even had to put in a complaint form. No one has responded to me, they are taking peoples money.

SCAM!!!! Avoid this company!! I booked J Balvin NEON Cancun 2022. Originally scheduled for January but then was moved to June due to COVID. Terms and conditions said if there were changes you would get your refund if you decided to cancel. THAT WAS IN JANUARY. It is OCTOBER. Still no refund!!! I’ve sent countless emails and they send me to the same complaint form. Submitted about 20 of those and all they say is wait 90 days and you’ll get it. STILL NO REFUND. THIS IS A SCAM. They stole 4 THOUSAND dollars!!!!!

Terrible service not heard a single thing of them since the event was cancelled for safety reasons

I left '1 Star' because there is no MINUS Star available!
I AM F$$KING LIVID, DISGUSTED AND ACTIVELY SEEKING LEGAL ACTION!!!!
I have NEVER EVER come across such a pathetic, two-bit 'company'. How you are ALLOWED TO OPERATE is beyond me!!! Someone must STOP these crooks!!!!! "90 days refund" is a LIE. You are plain robbers and you WILL get what is coming to you!! I hope every single one of you not only loses your jobs but go to JAIL!
You single handedly have RUINED my Fiance's birthday and cost us $600 PLUS the HOURS AND HOURS I have spent chasing my OWN F$$KING MONEY!!!!!
There is NO EXCUSE, Covid or not that excuses your treatment of people you ROB!!!

******DO NOT!!!!!!!! I REPEAT DO NOT USE THESE UTTER STEALING CLOWNS********

Absolute disgrace of a company do not book through pollen I’ve waited two years for £658 refund I’m a single parent to 3 kids and moneys very tight I’ve sent email after email and no reply but it’s going to get resolved as my parents have paid a private investigator to get this company shut down for good and they already got some evidence they are a rip off so good luck thief’s

This worst experience I have ever had with a travel company. I got sick with COVID and was not able to go on my trip and sent the company proof, and they acknowledge that I should get a refund but they won't actually go through with the refund. We had to get lawyers involved and they still won't respond to any emails I have sent over the past few months. Thieves and would never recommend anyone to ever work with them again.

True trip we booked was canceled by Pollen over a month ago and we haven’t heard a word about our refund. Things happen but there is zero reason to keep money they aren’t using towards anything.