Pollen 

Cancelled Drumcode Malta and heard nothing about refunds since, terrible company

never ever book with this company. I booked to go to an event which i can no longer go to for personal reasons. They first of all refused to refund me and said it can only be paid in a voucher but then eventually agreed to refund me and said it would take 90 days. 90 days has now passed and still no refund. I made my initial payment through Klarna and even they cant get through to them for me with regards to my refund! AVOID!!!!!!

I’ve been waiting on my refund for a trip I paid for and was canceled by you all since December 2021 and I have yet to receive it.

Pollen organised Bongos Bingo Weekender in Amsterdam, which I booked tickets for in Feb 2021. It delayed twice and then cancelled in June 2022. Despite receiving a message to say all refunds would be arranged by 30th July, I have received no payment and no communication in response to multiple messages from me asking when I will get my refund. I have contacted Bongos Bingo recommending they no longer work with you, as they cannot do anything to resolve. My friend and I are due nearly £1200 - £600 each, and we have still heard nothing. Completely unacceptable and disgraceful service, especially during a cost of living crisis where every pound counts.

DONT EVER BOOK WITH POLLEN!!!
Still haven’t received my refund since December 2021!

Pollen (Travel Trippr) cancelled the 2022 Cancun Just for Laughs, and now will not respond to us about RETURNING OUR MONEY for Services not Rendered.

We still have non-refundable Airline tickets and need the credit on our Visa to reserve a different hotel.

We gave them all the evidence needed:
1) Our Receipt for full payment
2) Pollen's 100% Money Back Guarantee if event is cancelled by Pollen (which is the only reason we booked and I see they are changing this policy after Dec. 31, 2022), and
3) Pollen's Cancellation of their event (Nov. 2 - 6, 2022 Cancun Just for Laughs)

Date listed is the last time they communicated of the cancellation, but no response or action as to returning our money.

Booked Bongos Bingo Amsterdam Weekend, the event was rescheduled and then subsequently cancelled. We were told to wait 90 days for a refund, it has been well over 90 days and we have received no communication despite several emails to the support team. Would not recommend booking with this company, I am not going to have to try and claim the money back from my credit card company if I do not receive a response soon.

I booked a ticket for an event in Cancun. The event was canceled due to COVID-19. I was supposed to receive my money back on April 22 but did not get it. I sent emails, but they stopped reply them. Now it's September, and I am still waiting for my money.

Poor business practice? Event has been canceled because of tgem and they are still trying to process payments.

Said they'd process my refund in April. It's now September and I've still not received it. This has caused so much financial stress. Would never book anything with them again.

Awful. Pollen have no issue taking your money but are no where to be seen or heard when you need a refund for a holiday package they cancelled. Leaving me massively out of pocket with no indication of when I can expect to get a refund if ever do. Avoid and do not use pollen

We paid in full for an experience in Mexico. $3000. We attended last year and enjoyed it. 2 months before the event this year, they cancelled the event entirely (2 days after our final payment had been autodrafted from our account). The email informing us of the cancellation stated we would be contacted regarding our refund. we have not been contacted and nobody will respond to our emails. Now I see this, where there are 152 pages of awful experiences, mostly regarding never getting a refund!!! How do we come together to get our money back if we cannot even contact anyone? Clearly the lack of phone number is by design. I am hoping I do not have to take legal action or have a long drawn out fight for my money, but I will do what I have to.

this is a absolute joke now. they just ignore every email. the company have stolen from me. its been over a year and guess what? still no refund. I had abode on the snow booked for 2020. It got moved twice due to covid. Then cancelled. this is not my fault it was cancelled, and yet they wont return my money. seeking legal advice. I'm fed up of them ignoring me this is not going away.

Cancelled a festival weeks before. Cannot be trusted.

I STRONGLY ENCOURAGE EVERYONE TO MAKE A COMPLAINT TO BBB!!! i still have yet to receive my full refund they promised and it’s going on 4 months. Please make a complaint to BBB

I have tickets to an event in Dec which I had bought airfare for and took personal time for. It has not been canceled as of yet but no one has responded to my messages left via email, Instagram, and through the website, as well as to two direct employee emails since June. They were supposed to correct a booking because they gave me incorrect information. I have a sensitive issue regarding the reasoning for needing this completed and resolved and it’s not just the money. I’m freaking out at the loss or so much money from airfare and event tickets as well as personal time at work. I can’t afford to throw money away. They keep charging but they won’t return a message anywhere at all ever! If anyone can help PLEASE PLEASE help. There are no direct phone numbers anywhere and I’m desperate.

I have been waiting for the refund since January for the festival in Mexico, which was cancelled because of COVID. I emailed them many-many-many times, but everything is in vain. NEVER BOOK with them! Could anyone advise ( those who managed to get their money back), what I can do to make sure that I get refund?

Still waiting for refund 6 months after they canceled the festival. Don’t put your money here.

Awful experience with Pollen. Booked Maya Jama weekender which was supposed to be in May but then was changed last min to Ibizia in September!!! We have been trying to get a refund since. We were told it would take up to 90 days which would of been the end of July. It is now basically September and nothing. The customer service is awful as it takes weeks to get a response just for them to say 'they are extremely busy'... doing what?? It is disgusting we are still waiting for a refund of over £1000! Spoke to my bank and they said they had been having a lot of people having problems with Pollen also.

I bought tickets for a festival abroad pollen took £300 however it got cancelled and I have still not been refunded! Would not recommend