Pollen 

Complete F$cking scam!!!!!!!!
no refund received. I am reporting them to BBB and attorney general, if nothing happens.... Commercial claims court. Stand by... ill keep you posted

This company informed me I would be receiving a refund due to COVID over nine months ago. Several unanswered "refund inquiries" later, they all stop responding after they say I should have received a refund due to the circumstances. Still not received a refund, although their policy says "100% refund".

The worst customer service ever.

The company has definitely gone bankrupt, cancelled all of their promoted events and removed them from their website. I bought two passes to Diplos Higher Ground Cabo in 2021 and requested a refund in January 2022 when it was postponed (now cancelled) and they stop replying to my emails in April after saying my refund was processed - which it wasn't. Have tried reaching out to them on instagram + email since and no response. It is now end of August.

This company makes fyre festival look like the golden child. Hoping these stories reach a bigger media presence as they need to be held accountable for their actions.

This company is literally a scam, no response from emails. Event cancelled, website clearly says refunds are issued in these instances however after reading all of the reviews and comments online it is evident that Pollen co. is full of god damn scammers.

Been waiting for over 5 month for my refund because they canceled the event. Everytime they say there "busy" with processing the refunds but they are not doing anything with it. Have more than enough time to give everyone there money back but they just don't want to give it back. WILL NEVER BUY A TICKET FROM THEM AGAIN! Don't spend you money on them, there not worth it!!!

AVOID THIS 'COMPANY' AT ALL COSTS!
After POLLEN cancelling my trip, (citing "COVID restrictions') I was informed by them of their 'Pollen Promise', I was offered a full, no quibble refund within 90 days. That didn't happen and still hasn't happened. This so-called 'company' are absolutely dire, they are liars and their customer service is non-existent, I'm exhausted at the number of times I've tried to get my money back from them. I am now taking next steps to recover my cash, via small claims court and I've reported them to trading standards.
DON'T RISK BUYING A HOLIDAY FROM POLLEN!

I knew this would end badly from the start. Glitching systems, different info from every direction. And now you are bankrupt and EmoNite New Orleans is cancelled. I want my money back!!!!

Clearly the lack of refund and promises from Jan 22 to get the £800 back to me was just a ploy for time, as they have pretty much robbed everyone they owe as now in Receivership!!! Why not just be honest and tell ppl they are not getting their money back and been stolen from - save me the 50+ messages and annoyance.

Absolute shambles of a company, Maya Jama rescheduled the dates of her events and refund or credit was offered. We went the refund route as we couldn't do the new dates.... This was May, it's now August and I'm still waiting for the money.

There's no customer service and it takes minimum 6 weeks to receive an email response that isn't even a response, just an email to say they're busy and will be in contact... DO NOT USE. GIVE ME MY REFUND

This is highway robbery. Been waiting almost a year for a refund they said I would have in 90 days.

I booked via Pollen to see BMTH in Malta and purchased 2 tickets. I ended up having to go on sickpay, which meant I couldn't really afford the tickets and put myself under a lot of financial stress. I contacted Pollens customer service, who were not helpful at all. I explained my issues (Severe depression along with a lot of physical problems that has left me constantly fatigued and in pain).

In hindsight, I should have gotten insurance, but the fact the company did not care about any of these issues frustrated me. There were several emails I didn't get a reply to. I asked them to transfer the name of one of my tickets, and although they confirmed it was done, it wasn't. I got a confirmation a few weeks prior to the event with the original names, meaning the person I transfered the ticket to couldn't go.

Their policy for cancellation is shocking, especially during a cost of living crisis and crisis with flights, meaning without insurance you're screwed. The lack of communication and understanding from their customer service had made my first experience with them atrocious and added to my poor mental health.

Booked SHINE WEEKENDER AMSTERDAM with them, they were meant to have a refund in by 90 days from 07-FEB-22 and still haven't seen it.

Looking into small claims court to get it back

If I could give these scam artists 0 stars I would.

Sold tickets for the Metalheadz Festival in Ibiza. They rearranged it for Covid19, then months later cancelled it due to Covid... That's fine. We were promised a refund, which has taken 7 months to come through and only came through because I kept emailing and complaining.

I have friends in the same position who haven't received a penny, I have other friends who are owed £260 and have only been refunded £160

They have broken several of their T&Cs:

- 13.6 in the event of the cancellation of an Event for any reason or cause, it will refund any Customer moneys which have been paid to the Client by Pollen directly to the Customers

- What happens if the experience is canceled because of COVID-19? If we cancel the experience (and we don’t reschedule it) you’ll get a full refund. You'll be refunded automatically within the time frame set out in the cancellation email.
(NO TIME FRAME WAS SENT TO ME)

Customer Service is non existent. They only ever emailed me back after I CC'd someone from Metalheadz who told them off and asked them 'to sort this out asap'.

They refunded me in random amounts I added it all up and I'm still owed about £10. At this stage I don't have the energy to fight them anymore. Complete rip off artists and jokers. Won't be buying anything from them again

Stay well clear.

Love Headz, F Pollen

Absolutely disgraceful! Bought tickets for We Are Mexico and due to coronavirus did not make it. Still waiting for the refund, every other member of my group have received their refund and I am still waiting and have been waiting for the past few months! This refund was supposed to pay for another holiday which I have had to pay out of my own money and this has now left me in a bad financial situation.

I have emailed and contacted pollen many times and I either not got a reply or just got told to make a complaint.

This is not acceptable, the refund period is 90days. The email was sent on the 15th of February, putting the refund date in May. It is not the middle of august and still have had no communication.

Any communication had to this date was unprofessional, rude, inappropriate and unethical especially during this time where peoples finances are not great.

There is no customer care!

Bought a ticket from this company, no one to speak to and no reply from email. No direct email or phone number, only a questionnaire. Heard cannot get refund back, from a festival that is cancelled. So unable to attend

The company fell to Administration,
I was owed nearly £27k as a supplier, worst kind of company & management.

I purchased a fall trip experience to Vegas this past spring. I made a deposit of $10 for early bird pricing. On the first charge date (of which there are 4) I was triple charged. They sent an email admitting they had made a mistake and asked me to inquire regarding getting a refund. They never responded to my emails, and I wound up canceling. I have since sent three more emails with no response. They did the same things to at least 6 of my friends. One of my friends canceled before the first payment and was still triple charged. DO NOT BOOK THROUGH THEM! THIS IS THE WORST SERVICE I HAVE EVER USED! IT IS A SCAM!

Absolutely horrendous to deal with. I requested my refund on Jan 20th 2022 and have still not received it by today's date 11th August 2022. I received an email on 5th July stating that I would have the refund by 30th of July and this date has been and gone. The service and interaction with customer has been absolutely disgraceful with no one contacting for weeks at a time then giving timelines that they cannot stick to.

Get your section 75 claims in quick, they're going into administration! Haven't even paid their staff, thieves and liars!

ZERO STARS. DO NOT TRUST THIS COMPANY!!! THEY ARE SCAMMERS!
#1 We paid for 3 VIP passes for the J Balvin Cancun weekend; we contacted support to confirm we did buy 3 VIP passes. They said yes!!! Then surprise - we only got delivered 1 VIP pass, and 2 GA passes. They refused to take any responsibility for changing the price and saying we only paid for one!!! We have screenshots of emails proving they told us the 3 VIP pass was x amount of money, and then they said that's actually just for 1 VIP pass AND refused to help us upgrade the two GA passes! It was IMPOSSIBLE to get any help because they literally kept moving us to different people to talk to over email to the point that nothing was ever resolved. THEY ARE THE LITERAL WORST.

#2 We requested a refund and followed all their requirements (each group member had to file a form within a week of the event postponement). The 90-day period passed with no refund—they followed up with an email saying we'd get our refund by July 30th, AND STILL NOTHING. They owe me and my friends $3897.00!!!!!!